The location of the hotel is just next to the center of the town. The room is very clean, big and comfortable, which is good for family with kids. The hotel staffs are so nice and patient. They can help you to book anytickets around Queenstown for any activities. We asked them to booked gondola, luge and bungy. You just need to pay for them when you check out at the end. Hotel will not charge any extra. Breakfast is very nice with excellent view of the lake and mountains. Many local people told us it's the best hotel in the town.