The room was nothing like the pictures on their website and was not cleaned well. The commode was dirty, the shower had hair in it and the floor was filthy. I expected a renovated room because i paid extra for deluxe. The room was dated, had a broken and unstable chairs at the dining table, filthy furniture. The only thing that was clean and acceptable was the bed. The ceiling was peeling in multiple areas. When i went to complain to management the office was closed. So i proceeded to clean the room myself. The next day, i spoke with a gentleman in the office who advised me they would speak to manager. No one ever got back to me in regards to my complaints about the room. I noticed an awful smell in the room and blamed it on my 2 boys. (One being lactose intolerant and eating ice cream had gas) On the 3rd night, i discovered the rotten egg smell was coming from the vent in the bdrm. No one was in the office, so i notified security. Security couldn't do anything but let me borrow a portable heater. The next morning, i stopped in the office and was advised someone would look into it. I never heard anything else about it. This was my absolute worst experience ever at a hotel. I dealt with the situation as best as i could to not let it ruin my vacation. The room was non refundable, and with xmas being the prior week, i just couldn't afford to go somewhere else. I was healing from surgery on my foot and not able to get around well. Don't stay here. Location is only positive.
