Best Western The Cromwell - 伦敦

我发现这家酒店非常便利，第二天有约会，将行李放在了酒店。员工很乐于助人，而且在我们预定的时候给我们提供了一些有用的信息。下次会再预定Cromwell。

Hotels.com 真实住客点评

尽管这家酒店位于繁忙的街道上，但是窗户是双层的，双玻璃窗能减小来自外面的噪音。房间很干净包括浴室。WIFI接入也很好。

Hotels.com 真实住客点评

酒店员工粗鲁且轻率。一般情况下，对于Best Western，我会期望更多，但是这种情况下，员工非常唐突和冷淡，而不是礼貌和谦恭的。Dan。

Hotels.com 真实住客点评

新的，现代化的房间。舒适的床和被子。床单超级清洁。有几件东西是有点灰尘，像遥控器和化妆品。除此之外，房间里一尘不染，干净的床单和毛巾。工作人员很友好。离地铁站超级近

Hotels.com 真实住客点评

如果位置就是一切，那么这就是你要找的地方。然而，房间很小，可供选择的电视频道少的可怜。

Hotels.com 真实住客点评

我们印象特别深刻的是一位年轻员工的乐于助人精神，他来我们房间几次努力帮我们找到电视的遥控器（被之前的客人拿走了）。一个真正不错的年轻男子。

Hotels.com 真实住客点评

The hotel was great. We loved the rooms. No complaints in that regard. This was my third time staying at the Cromwell. The only problem I had this time was with the Internet. Wi-fi would not work in rooms as advertised. This was a problem for me as that I need a WiFi connection for work. I had to go to the hotel lobby to try to get a connection and […] the service was still rather spotty. Staff stated that it was a known problem. Hopefully this issue will soon be resolved or I might have to book somewhere else on my next stay in London. 阅读更多信息

Hotels.com 真实住客点评

Very clean rooms, Great location, but the beds were old and sagged in the middle

Hotels.com 真实住客点评

This was our second stay at The Cromwell. Very convenient location. Friendly, accommodating staff. I would recommend this hotel

Hotels.com 真实住客点评

The Best Western Cromwell was clean, quiet, comfortable, and very convenient. I have stayed in Knightsbridge a few times & this is my favorite hotel. It is directly accross the street from the Gloucester Road tube station. The gym is small, but clean and modern. The room I had was small and in the basement, but it has been well updated and the bed was […] very comfortable. The staff were friendly and knowledgeable. I highly recommend this hotel 阅读更多信息

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Hotels.com 真实住客点评

For an overnight business stay it was good. The room was small, but I will take a nice comfy bed over a big room any day for one night. Staff very friendly, will stay here again if I need to be in the area

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Good location for tube, etc. well appointed but no Wi-Fi reception in our room, it only worked in the reaction area. Rooms very small and dark.

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Not unusual for London but the rooms are tiny. Everything is clean and the staff is very helpful and polite. the Breakfast was very good and it's in a great location.

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Clean room, subway close to the Hotel. I have nothing to say negative about this hotel.I would go back.

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Good hotel close to museums, tube and Albert Hall. Small room but clean and perfectly adequate for our two night stay. Good breakfast. Would return.

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Great location, clean room.... I have stayed in a lot of hotels in Europe, and this hotel room was SMALL even by European standards. The room was freezing cold when we arrived and didn't actually feel warm until the next morning even though the heater ran all night. We stayed two nights, and we asked for more towels on the second day and were met with […] reluctance, but other than that the staff was very helpful. Probably wouldn't stay again, as there are better, more inexpensive hotels in the same neighborhood (they were all unavailable on our travel days). 阅读更多信息

Hotels.com 真实住客点评

I have stayed at this hotel a few times. The standard room are v small and there are no baths (I requested one but I think there are v few rooms with baths and this makes sense because of the tiny bathrooms). On this occassion my room was very cold, the heating did not work and even with an extra blanket on the bed I was chilly through the night. This […] is shame as the hotel is in a great location for my work, but I would not stay here again. In addition, there is only one lift which takes forever each morning when everyone is using it. On the plus side this hotel has free WiFi which is handy. 阅读更多信息

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hotel bedroom very small, breakfast good, staff extremely helpful and friendly.well placed for natural history museum. RB

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very very small room but ok otherwise

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Great for short stays

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I would like to give a recomendation. Improve the Wi FI Internet

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The hotel is ideally situated very near a tube station with all the local amenities you could wish for. The hotel room was clean, tidy and very well presented, a pleasure in all respects.

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Very clean, comfortable and the staff were very friendly. The shower was amazing! Woul definitely recommend to friends.

Expedia 真实住客点评

Generally very good hotel, great location. Only disappointment was the advertised Wifi capability in the rooms. I was on the top floor and the signal was so bad could not make a connection. Only place for a really good connection was downstairs in the bar.

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Great staff, very efficient, free wifi. Would stay there again.

Expedia 真实住客点评

The staff greeted us as we arrived. We came early to drop off our luggage to begin our museum tours. The staff checked to see if a room was already available. We were able to check in extremely early. We were excited to already have a room available! The room was very nice, clean, and affordable. The room was very spacious. We have a four year old, […] and the staff prepared his pull-out bed. He also provided additional towels. We love this hotel! We enjoyed our stay at this location. We have now stayed on two different occasions at this hotel! We will continue to go to the Best Western Cromwell while we enjoy sites of London. Thank you! 阅读更多信息

Expedia 真实住客点评

Great locale but hotel rooms now look dated, small and needs done up.

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Right next to Gloucester tube station made getting around very convenient! Wifi was weak in the room so required a cable (provided by the front desk). Room service made the bed and changed towels only, which was fine. Really all you need but was frustrating to not get fresh mugs each day. Friendly staff, would stay again!

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Fairly shocked to find I'd been assigned a basement room, but kept an open mind. The room never got warm, as there was a continuous damp draft, the carpet had large bumps underneath, which you trip over when walking on the floor, and several light bulbs were burned out. The room featured curtains over a fake window- basically white-spray-painted glass […] installed into a picture frame, to make one 'feel' as if there was a window. The rest of the hotel is fine, service was friendly, and the location is fantastic as it's right near the Glouster Road tube station. 阅读更多信息

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Hotel room was small,but clever use of the space made it perfectly ok for one person overnight. Great location near to museums, shops, cafes and bars. Perfect position for transport links as 2 minutes from Gloucester Road tube station. Quiet as didnt hear any other guests. Staff friendly and hotel really clean. Would have been perfect except my room […] was ground floor and really cold. It was snowing but the heating just wasn't great and really noisey. Struggled to sleep with it on.The plumbing also meant that I could hear toilets being flushed and people showering in other rooms. 阅读更多信息

Hotels.com 真实住客点评

Nice hotel, the staff were friendly and helpful, even if some may have lacked an understanding of the English language. Room was clean, compact and bijou.

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OK as a base, somewhere to sleep. Little other facilities at hotel

Expedia 真实住客点评

Really comfortable and quiet hotel. Ideally situated for our two destinations (the Royal Albert Hall and Natural History Museum), there are also plenty of facilities literally just across the road and around the corner including the Tube, Waitrose, Starbucks and Burger King. Wireless was a little slow, and not many TV channels available, but these […] weren't essential and attentive staff, a good 'feel' to the place, and cosy rooms made this a hotel we'd more than happily come back to. We even managed to walk there from central London, taking in shops, well known parks and Buckingham Palace! 阅读更多信息

Expedia 真实住客点评

Great location 1 block from Gloucester Road Tube Station. Clean and comfortable rooms. Great updated bathroom.

Expedia 真实住客点评

Great location, price, and friendly staff. They held our luggage so we could leave for Winter Wonderland, and return to our booked room later. The room was a family room that was very spacious and clean. Two minute walk to the nearest subway! Great price for such a lovely hotel. We will definitely stay there again!!!

Expedia 真实住客点评

Good location for walking to appointments; fantastic breakfast; quiet - even if you open a window! For NYC that's a big plus.

Expedia 真实住客点评

The staff are friendly and helpful. The hotel is soulless. The rooms are TINY.

Expedia 真实住客点评

I have been to London many times and this was by far THE WORST experience ever. I was initially shown to a room with hair on the sheets, dried blood on a bathroom towel, fingerprints everywhere, and dirty walls. When I complained, I was shown to a new room with little apology; the staff seemed to think I was just being picky. Upon returning the next […] evening, when the outside air was -1 Celsius, I entered my room to find it at 8 degrees! When I reported the problem, I was asked if while I was away, I had left my extra room key in the slot just inside the door. I had not. I was told that someone should have informed me when I checked in to do so in order to have constant heat. When I pointed out that a system which requires a room key for lights (and in this case ALSO heat) in intended to conserve energy, and like most hotels guests take their key with them. I was met with a blank stare. So, at 2:00am, with no maintenance staff on call, I had to wait almost an hour to get the heat back on -- which is why they leave it on all the time. I asked the desk for a an herbal tea to warm me up; I was brought an unwrapped teabag in a bare hand and told to heat some water in my room. This hotel is poorly managed and, as an American, I assure you that it does NOT live up to the standard this U.S. franchise is known for. I urge anyone to consider other options... especially in winter. 阅读更多信息

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The staff was pleasant and the facilities were clean, but the room was uncomfortably tiny.

Expedia 真实住客点评

Great value for money. Very friendly and efficient staff. Very good location in West London. Good restaurant choices around. Across the street from tube station.

Expedia 真实住客点评

Excellent friendly staff Great location Affordable With a friend, we stayed in a two twin room. While small, we had ample closet space. Bathroom was adequate size. During the night there was noise from the pipes that would be a problem for someone that is a light sleeper.

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Room was tiny and like a sauna, even with AC on full and windows open.

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The room was small but that is to be expected in London. The bed wasn't overly comfortable (kinda hard) but was clean and we had a private bathroom. The window would not open so we were unable to get fresh air in the room. They said it was a non-smoking room, but there was definitely a "smokey" smell in the air. The staff was extremely friendly and […] helpful. 阅读更多信息

Expedia 真实住客点评

Ideal for a weekend when you just need a bed for the night. Small room, but clean and comfotable - great shower room. Staff very helpful. We went early to leave our bags but could check into our rooms with no problem and we could leave our bags there the next day. Would stay here again if in hte area. Didn't have breakfast there so can't comment.

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Our stay was only for 1 night. Had it been for longer, I would have had to request a room change. It was clean, it was just the location. Isolated down a corridor and around a corner, I thought it would be perfect (nobody walking past or slamming doors - but I was wrong. It was right next to a staff area and a cleaners cupboard. Also, as it was ground […] floor, there was a decked area outside the room, with a seat directly outside our window. Come morning, with staff change overs and cleaners, that tiny piece of corridor was so busy, with staff members slamming doors etc. I intended to treat myself to a lay in, but couldn't. Apart from that, the room was clean and comfortable (although a tad small), but for a one, possibly 2, night stay I'd definitely recommend this hotel. 阅读更多信息

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Kensington is my favorite part of London so this location was outstanding. The hotel was expensive (it is London). The room and the staff were nice. We were upgraded without request to a garden room. It would be a good room in nicer weather. It was REAL confusing to find the room. In fact we never came to our room the same way twice in two days! It […] involved some up 1/2 stairs, down 1/2 stairs, then up 1/2 stairs since the lift could not service this room. Nevertheless, we enjoyed our stay. 阅读更多信息

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very convenient to tube; very nice neighborhood; quiet if in the back; wifi not working in rooms, and ethernet provided was very short.

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