The chairs outside were filthy and large hamoc/chair broken. Simple, just don't put them out until they are ready. Service/friendliness not great considering the fact you are paying high end rates. Room was luxurious, good was great, spa area was lively - massages skip, paid for 25min and got about 15min for a high price. Basically you pay,for the day,spa + the massage, at,minimum it should have been a full 25min.