Hotels.com 住客于 2013年02月22日做过点评
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""Hotels.com 住客于 2013年02月01日做过点评
酒店离中央火车站比较近,方便
"强烈推荐"Hotels.com 住客于 2012年11月22日做过点评
我们乘火车到达法兰克福,这家酒店离法兰克福最大的火车站只有三四分钟的步行路程,非常非常近。我们住了两晚,房间宽敞干净,设施很新,服务员友好,自助早餐丰富是我对酒店的评价。非常棒,如果再来法兰克福,我还会住在这里。
Hotels.com 住客于 2012年11月18日做过点评
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Hotels.com 住客于 2012年10月27日做过点评
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若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
**这些设备/服务可能只在某些客房或房间内提供。某些设备/服务可能会另收费用。
Emotion Spa有按摩房/护理服务。服务包括按摩、体膜护理、身体磨砂和身体护理。该 SPA 配有桑拿浴。提供各种护理疗法,包括芳香疗法。
motions - 此餐厅仅提供早餐。
Sushimoto - 此餐厅擅长于日本菜,供应午餐和晚餐。在星期一关闭。
San San - 此餐厅擅长于中国菜,供应午餐和晚餐。
Grand Seven Bar - 此大堂酒廊供应午餐、晚餐、点心和开胃菜。
提供24 小时客房服务。
酒店的娱乐设施包括室内游泳池、健身俱乐部和桑拿。
酒店或附近有下列娱乐活动;可能会收取费用。
以下费用和押金由酒店在提供服务、办理入住或退房手续时收取。
上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
A medieval old town on the river's northern bank, the Cultural Quarter contains Frankfurt's most important sights. Its heart is the Römerberg, with the 13th-century cathedral of St Bartholomäus and the gables of the Römerplatz. The 12th-century palace chapel is now part of the Historisches Museum. The house where Goethe was born on Grosse Hirschgraben is now a museum. The stock exchange is on Börsenplatz, with many upmarket boutiques nearby.
查看法兰克福的所有酒店"good hotel very bad service in reception"
We traveled all over germany for three weeks. We stayed in similar price hotels but this one they treated us very bad in the reception. The breakfast is very expensive!Hotels.com 真实住客点评
威斯汀法兰克福大酒店 (The Westin Grand Frankfurt) 的回复 Dear guest, Thank you for letting us know how we scored in your opinion. Your comments are very valuable to us because they help us to monitor and improve our standards. We hope that you will give us the opportunity to prove our services and look forward to welcoming you soon again. With best regards, Heiko Buchta General Manager
"Really bad service, especially for a Westin Grand"
Went here because I trust the Westin Grand brand for great service. Not the case this time round. Staff (including the front desk manager) were rude, arrogant and very unwilling to help. The room was noisy and had seen better days. Very hard to get any sleep.Hotels.com 真实住客点评
"Good location, bed not up to standard"
Overall good experience. Bed was very hard. Not up to 5" standard of a Westin considering they advertise a 'Heavenly Bed" I expect a very soft pillow topper, not a quite firm matt, then they specifically advertise Heavenly.Hotels.com 真实住客点评
"Very good!"
Very lovely hotel~Hotels.com 真实住客点评
"Nadeem Visit toWestin Grand"
overall stay at Westin was quite remarkable. i am seriously planning to visit Westin agin in a short span of time frame. My general stay was quite comfortable and was also looked after handsomely. I want to add a suggestion to your management as if was troubled with it and also quite a few of other guests were also annoyed that was the INTERNET. It […] is highly recommemded to add a complimentary Internet usage for the Inhouse guests along with your matchless services. 阅读更多信息Hotels.com 真实住客点评
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"Pleasant but can do better"
Very nice and pleasant hotel. I have reserved the grand deluxe room and it's very nice and spacious. I had a bad experience tho in the breakfast hall, first day, i had my suite's pants thorn up but a small metal piece coming out of the table bottom. The hotel manager made me fill up some insurance form, it's been a 6 days now and still didnt get the […] call from the insurance. Also i find the bed mattress very hard to my taste. The most annoying is not having free internet in the rooms, they charge 6 euros for an hour. 阅读更多信息Expedia 真实住客点评
"Not worth the money. Stay elsewhere"
Upon arriving at the hotel there was no porter to help us with our bags. He appeared after we entered the hotel. Hotel advertises free tea coffee facilities in the rooms. The fact is you only get 3 nesspreso pods, one which is decaf and 2 milks ( so not even enough for the 3 pods). When I requested a few extra nesspresso pods and milk was told I would […] be charged 5 euros. Apparently you only get the 3 coffee pods per day. Also after travelling through Europe for 4 weeks and Frankfurt being our last stop was very disappointed that in a developed country like Germany they don't offer free wifi in their rooms. Considering the standard of this hotel that is what a traveller needs most. Morning of our check out called for porter to come with a trolley and help us with our bags. Again no porter. Had to go downstairs to reception and ask again. This all added 30 extra minutes to our check out time. We booked this hotel as the reviews were good, but next time will deffinatly stay elsewhere . Very disappointing experience. 阅读更多信息Expedia 真实住客点评
"Unimpressive"
Disappointing that there were no English TV channels other than the news. Also surprised that the hotel does not offer free internet in the room. A good cable package as well as free internet in the room, should be a free service in a hotel of this standard and is the least one would expect as a guest. Overall I did not feel pampered.Hotels.com 真实住客点评
"Luxury stay at a lux price"
This hotel is pretty good, but you do pay for it. You don't get much included in your room rate. Wi-fi and breakfast are significant extra charges, but we knew that going in. So it's not a complaint. But we wanted a bit of a lux stay for our last night in Germany so we splurged a bit. It was a good stay and you mostly get what you pay for. The location […] is also quite good. Just around the corner from the Zeil, Frankfurt's big pedestrian shopping district. 阅读更多信息Expedia 真实住客点评
"Close to zeil shopping street"
Fabulous hotel 2 min walk from zeil shopping streetHotels.com 真实住客点评
"good"
good all the staff goodHotels.com 真实住客点评
"Great location, great stay!"
The hotel was within walking distance of great shops, restaurants, and downtown. The rooms were clean with nice amenities and enough pillows. I was able to open my window which was a big plus, since I like having fresh air when I sleep. All in all, a great hotel and would happily return.Hotels.com 真实住客点评
"Great hotel"
Great everything is good. I advice people to visit this hotel because its very close to the shopping area. Plus there rooms are very big.Expedia 真实住客点评
"Great for the business traveller"
Very large hotel, fantastic for the business traveller. Will definitely be using it again when we travel to FrankfurtExpedia 真实住客点评
I always stay at this hotel whenever I am in Franfurt, it is a wonderful hotel, rooms are clean and spacious, very nice lobby and if you like chinese and Japanese food, this hotel has the best 2 restaurants in Frankfurt for Sushi and Chinese food. The location is excellent for shopping and very convenient for business. The famous Zell street is a one […] min walk from the hotel door and the metro station is also a one min walk. Highly recommended. 阅读更多信息Hotels.com 真实住客点评
"Super service and great location"
The staff is super amazing, very friendly and they go out of their way to make sure you are happy and comfortable. We stayed for about 10 days while on a business/pleasure trip to Germany. Great location, walk to Zeil and river front. Try Zeil Kebap (just around the corner) for a late meal as everything closes at 8 pm! The only negative I have about […] this hotel is the bed. For some reason, it is not the standard "Heavenly Bed" that we are used to with Westin. They are normally soft and fluffy.. these were hard and uncomfortable. They added some more sheets for us under the mattress cover, but it still was not the same. Also be wary if you upgrade to club, as the free wifi is only at the club at not in your room! If you do stay in club level, the rooms are exactly the same as the others, you just get wifi in the club lounge, free cont. breakfast and access to lounge until 10 pm. Make sure to also ask about the Audi promo - club folks get to use the car for a day for free!! All you have to pay for is gas. 阅读更多信息Expedia 真实住客点评
"Ok for business. Not for holiday travelers"
Rooms were great. Club lounge was the worst stocked and not worth the extra cost. At check in there was no help with maps or where on the map we were located. No tips what to see or do while in Frankfurt so would be ok if purely there on business. Sterile otherwiseExpedia 真实住客点评
"Westin Grand - A Grand Experience!"
Fantastic hotel and location. Room and bed immaculate - most comfortable bed I have EVER slept in! Hotel is 1 minute walk from the Zeil shopping area and transport is on your doorstep. Staff were both friendly and knowledgeable. Breakfast way too expensive but there is a fantastic little bakery in the street behind the hotel. Would definitely stay at […] The Westin Grand again. Special thanks to Norman, Rebea, Jan and Sarah on front desk. 阅读更多信息Expedia 真实住客点评
"first european trip"
hotel is ideally located and all staff were friendly and helpful. my one criticism is apparently a critique on hotels in europe in general i am told by friends, but AC was not as good as you expect in the US and the bedding does not include top sheets, only a duvet that was way too warm. both my wife and i were intermittently too warm and too cold at […] night, depending on whether we had the duvet up or not. that is my only complaint, other than that a wonderful stay !!! 阅读更多信息Hotels.com 真实住客点评
"very nice location and good hotel"
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"Close to Hbf. Close to shops."
Great hotel. Helpful staff. Great bar/lounge.Hotels.com 真实住客点评
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"ALMOST 5"
it'd be a five, if only the receptionist wouldn't have been a bit cold. however, all the other people from the staff were absolutely kind and professional. the daily garage parking rate was way to high (23 €). the hotel position is great. the bar makes excellent cocktails. the spa is good.Expedia 真实住客点评
Very nice hotel but the room I was in needed maintenance - sink drain, AC, and TV sound did not work.Hotels.com 真实住客点评
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"Great place - westin grand Frankfurt"
Great location, facilities and all that. Just a bit noise outside sometimes.Hotels.com 真实住客点评
"Week away"
Our recent stay was wonderful, curteous staff, great food and so close to everything in Frankfurt.Expedia 真实住客点评
"Great Hotel, better service"
This Hotel sits in a great part of Frankfurt near the Dom Cathedral and the Zeil shopping street which is all accessible by foot. The Westin name speaks for itself in terms of quality and luxury but it was the staff that made the difference. From the Bartenders, the Chef and the bell hops, they were all exceptional people, many of who you wnat to stay […] in touch with long after your visit. Highly recommend the lobby area for Dinner as well, Friday night Barbeque or Saturday night a la carte. All prepared with soul and love. 阅读更多信息Hotels.com 真实住客点评
"Very convenient hotel"
It's a very very convenient hotel. near the U/S barn station, markets, streets ...Expedia 真实住客点评
"Great hotel, great staff, great location!"
Great hotel. Location is excellent, staff is super friendly. For trhe rates I paid, I thought wi-fi should be free. As an American traveler, not used to the extremely strong coffee! Housekeeping comes early, so if you plan on sleeping in, put out the 'do not disturb' sign. Bar was excellent, friendly staff, good crowd. Would avoid the lounge for breakfast […] though. 阅读更多信息Expedia 真实住客点评
"First class hotel in all respects - I will definitely return!"
My stay at The Westin Grand Frankfurt could not have been better! The room I had was spacious, well decorated & had a peaceful aura to it --- Perfect to wind down after a long day of business in Frankfurt. The food variety in the Executive Lounge was excellent as well - Both at breakfast & again in the evening. The work-out facilities were superb, […] as was the spa ... 阅读更多信息Expedia 真实住客点评
"Probably the best in Frankfurt"
Very modern, well located, well appointed, with a very pleasant staff. Only glitch was with a WI-Fi plan called High-Speed Internet which was really very low speed. When I tried to call from my room to complain, I pressed a button on the phone called "Quick Service": no one answered!Hotels.com 真实住客点评
"Fahad"
Great location perfect service ... don't miss itHotels.com 真实住客点评
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"Great Hotel even better staff"
Stayed a few times at the Westin. Great central location a couple of minutes from the main shopping street and underground station. Rooms comfortable and clean, perhaps just starting to look a little dated - more good 4 star than 5 star. The thing that really stands out is the friendliness and helpfulness of the staff which, in my opinion, make a good […] hotel great. 阅读更多信息Expedia 真实住客点评
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"Excellent location quality hotel"
This hotel was in a great location after a five minute walk your in the heart of the city. Sightseeing hop on hop off bus recommended and is a ten min walk from the hotel. Coffee shops and restaurants surrounding the area. Take a river cruise too pretty good value. Life is pretty laid back in Frankfurt and is reflected in tourist attractions which are […] all conveniently located to this hotel. Only downfalls were that they scratched our car with their valet parking, and our room was in the back wing of the hotel about one hundred meters from the lifts, Other than that the staff were great presentation excellent 阅读更多信息Expedia 真实住客点评
"excellent location - very comfortable"
we used this spot for a 2 day layover and it was perfect. Very comfortable - steps from great shopping and the subway. 20 minute train ride to the airport - but you might have to wait up to 20 minutes for the train to come like we did. The hotel staff were great - and the beds were wonderful - heavenly even! Thanks Westin!Expedia 真实住客点评
"disappointed"
5 star hotel with a motel 6 service. very slow internet connection (besides being charged 30 euro a day), beautiful lobby with ugly hotel room, very disappointed, great location is the only thing that could even remotely placed this hotel closer to 3 star. Very disappointed by the Westin chain. Had much better with Marriott Paris & Athens!!!!!Expedia 真实住客点评
"Regret my stay at this hotel"
With the exception of the Head Concierge, Mr. Santos and perhaps the door man, the rest of the staff is extremely deficient. I regret staying at this hotel. I should have chosen the Frankfurter Hof.Expedia 真实住客点评
"Regret my stay at this hotel"
With the exception of the Head Concierge, Mr. Santos and perhaps the door man, the rest of the staff is extremely deficient. I regret staying at this hotel. I should have chosen the Frankfurter Hof.Expedia 真实住客点评
"great choice"
Perfect location. Great service and fantastic amenities. Love the swimming pool and sauna.Expedia 真实住客点评
"excellent location"
This Hotel is well located near Zeil pedestrian street, a few yards from the S train, the staff is well trained, very helpful with directions. Breakfast is pricy but well appointed buffet.Hotels.com 真实住客点评
"Excelent"
Great hotel, great location, very convenientExpedia 真实住客点评
"Great design and spa"
I booked an Executive Club package for my fiance's birthday, and we had an amazing time. Totally worth the upgrade for Club access. The pool is much smaller than it looks online, but it's beautiful and the spa facilities on that floor do not disappoint. Fantastic service, fun antique cars in the lobby, fun design features in the room. Great hotel!Expedia 真实住客点评
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