""Hotels.com 住客于 2013年02月25日做过点评
位置便利,购物方便。酒店很干净,设施也较新
"I will choose the hotel in the next time."Hotels.com 住客于 2013年02月25日做过点评
The location is very good. I can go to the fishman's wharf on foot. Air conditioning has some problems. When it runs, it is very noisy.
"就在渔人码头,交通方便"Hotels.com 住客于 2013年02月25日做过点评
可惜停车费太贵了!
"Very Good"Hotels.com 住客于 2013年02月24日做过点评
Free breakfast (not sure, but asking no payment); Refrigerator; Free Wifi; almost everything is excellent for the price except that there is a ladder which connects different rooms outside the window. You have to close the window to avoid unexpected vistor across the window.
"靠近渔人码头"Hotels.com 住客于 2013年02月24日做过点评
早餐非常简单,只有面包饮料和苹果香蕉。前台服务很热情,能够仔细回答我们的问题。
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
**这些设备/服务可能只在某些客房或房间内提供。某些设备/服务可能会另收费用。
每天早上为住客提供免费即点即煮早餐。每天晚上免费为住客提供经理招待会。
Embassy Grill - 此餐厅供应早餐和晚餐。住客可以在酒吧畅饮。
提供限时客房服务。
酒店内有室内游泳池和SPA 浴缸。其他娱乐设施包括桑拿和健身设施。
酒店或附近有下列娱乐活动;可能会收取费用。
以下费用和押金由酒店在提供服务、办理入住或退房手续时收取。
上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
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"easy access to BART- sf giants games, shopping"
We always enjoy our stay at your location. The whole facility is always clean and orderly. Custom breakfast included in room rate is awesome. Close to shopping and great restaurants in Walnut Creek. With Bart across the street, access to SF- ballgames, sightseeing, shopping, restaurants- is approx. 30 to 45 min and no hassle with parking in SF. Happy […] hour is nice to meet new people and the kids enjoy the pool. 阅读更多信息Hotels.com 真实住客点评
"Pleasant atmosphere"
We have stayed at this hotel before and enjoyed it. The rooms are more comfortable than most because we have more room to move around. We encountered loud neighbors, but it will not deter us from coming back.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hi Monica - thank you for the four stars you rated our hotel. We are very glad that you enjoyed your visit to our area. Hoping to welcome you back again soon. Tracy Gimbel Director of Sales
Very nice suites. Clean and quiet. The king bed was so comfortable. Fun managers reception.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello Richard and thank you for the 5 stars you gave Embassy Suites Walnut Creek! . The Manager's reception is very fun and we are happy that your room and bed were comfortable. Come back and stay soon. Tracy Gimbel Director of s Sales
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Embassy Suites Walnut Creek 的回复 Hello Char - thank you for the four star review on Expedia. Please come back and visit us again soon. Tracy Gimbel Director of Sales
"enjoyed our stay"
overall the stay was great...our room was clean...however when we got off the elevator on the 5th floor to get to our room...the room next door had left dirt dishes outside the room...and every time we left our room...there it was...just there...waiting for someone ot pick it up...it was pretty gross:(Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Thank you for your review of our hotel Melinda. We are glad you overall stay was 4 star and are sorry that the room service tray was not picked up in a timely manner .We have addressed this issue with our staff and hope you can come back and visit us soon. Tracy Gimbel Director of Sales
Excellent quality for the price. I would stay there again.Hotels.com 真实住客点评
"Nice hotel, but don't plan to use sleeper sofa"
The hotel itself is very nice. Breakfast is delicious and a real plus. However, we were not informed there was a substantial parking fee per night, which came as quite a surprise. Also, the pull-out bed had the absolute worst mattress I've ever encountered. My son had to "sleep" on it and barely got any sleep because it was so bad. It was mushy and […] you could feel the metal rods in it. He had to sleep in between the rods to get any sleep at all. If a hotel is going to advertise a sleeper sofa, then they had better provide a decent mattress. Otherwise, the stay was pleasant. 阅读更多信息Hotels.com 真实住客点评
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"Best Hotel Stay to Date"
Of all my travels (100's) this was the overall best stay ever. Clean, comfortable, friendly and all around superb. Not a 5 star but I didn't pay for a 5 star but they made us feel like we were at one.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello Tom and thank you for the five star review of our hotel. We are so pleased that you found our staff and your overall stay so great. Please come back and visit us soon! Tracy Gimbel Director of Sales
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Great as always.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Thank you so much for the 5 star review. We so appreciate it. Tracy Gimbel Director of Sales
Beautiful hotel. Love the atrium, the fountain and greenery. Very serene. Friendly desk and delicious breakfast. Also very quiet. No noise. Will definitely stay here again.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello Becky and thank you for the lovely review of our hotel. Our Atrium and koi pond are indeed very serene and relaxing. Our staff is happy to welcome you back any time! Tracy Gimbel Director of Sales
"Walnut Creek Embassy"
Great, loved it! Breakfast was great however, I served myself from the buffet line, not realizing that there was more around the corner that I could have cooked to order and even more around another corner. There was a host there, I think that he/she could have informed the guest to look at everything before making a choice. The host was standing there […] taking breakfast chits, so the extra effort to inform us would have adding the icing to a already great cake. Thanks! 阅读更多信息Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello and thanks for your review of our hotel! We do have a very large choice of breakfast foods and we're sorry you weren't made aware of them before you selected. We hope to have you back again to sample something different! Tracy Gimbel Director of Sales
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Embassy Suites Walnut Creek 的回复 Thank you for the 4 star review. Please come back and visit soon. Tracy Gimbel Director of Sales
"Needs "room lift""
Our room was a bit dated and cramped. Who needs a sink in the bedroom? It felt dark and dank. A fresh coat of paint would work wonders.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Thank you for your comments regarding our hotel. We are sorry that you felt the room was not suitable to your needs. We take every review of our hotel seriously and will address your concerns to the proper department. Tracy Gimbel Director of Sales
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Embassy Suites Walnut Creek 的回复 Thank you so much for the 5 star review. Please come back and visit us again soon. Tracy Gimbel Director of Sales
Service was great however for a no smoking room our blankets smelled of smoke.full cable service movies for family would have been niceHotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Thank you for your review. We apologize for the condition of the blankets in your room and hope that you were able to have our Housekeeping Department change them out for you. We hope that when you return, you will let us know so we can make sure your room is perfect for you. Tracy Gimbel Director of Sales
"overloaded hotel on week end"
The hotel was overloaded from the point of view of providing guest services such as parking, breakfast, room cleaning etc. All these services were below standard perhaps because of inadequate staffing over the weekend.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Thank you for your review. We take our guest comments very seriously and we are very disappointed that your stay was below our standards. We hope that you will let us know when you return so we can personally assist you with your reservations. Tracy Gimbel Director of Sales
"Nice hotel"
Hotel is nice, staff was very accomodating. The only challenge was the kitchen was incapable of handling a Saturday dinner rush. It took over an hour to get all of our food. But breakfast buffet was great the next morning. Eat dinner elsewhere.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 We are very pleased that you found our staff to be accomodating with your needs during your stay and we apologize for the inconvenience you experienced during dinner. Please let us know when you will be returning so we may personally assist you with your reservation. Tracy Gimbel Director of Sales
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Embassy Suites Walnut Creek 的回复 Thank you for the five star review Anthony! We are very glad that you had a great time. Tracy Gimbel Director of Sales
"Great Service"
Great place to stay, hotel is beautiful and service is great! Everyone there is very welcoming and they tend to your every need! Definitely would stay here again.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello Karina and thank you for your review. We are so delighted you had a great stay. Our staff is dedicated to ensuring our guests leave us with a smile on their face! Please come back and visit us soon! Tracy Gimbel Director of Sales
"Great"
Great loved itHotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello Alfredo and thanks for your review. We are so glad you enjoyed your stay! Please come back and visit soon. Tracy Gimbel Director of Sales
"Great rooms"
This hotel is perfect for a small family.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hi Kevin and thank you for your review. Our hotel accomodates families very well, with our two room suites and dining table for 4 which enables our guests to feel more like they are residing in their own home rather than a hotel room. Please come back and visit soon. Tracy Gimbel Director of Sales
"Satisfied"
SatisfiedHotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 We are so glad that you had a satisfactory stay! Please come back and visit soon! Tracy Gimbel Director of Sales
It was a great stay. Took full advantage of happy hour :)Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hi Chris and thanks for the great review. We are so happy that you enjoyed our Manager's Reception with our complimentary cocktails, beer, wine and soft drinks. Glad you could relax and enjoy! Tracy Gimbel Director of Sales
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"great family hotel"
Only problem was we had to use valet parking, 18.00 dollars a day, and tip!!Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello izzy and thank you for your comment about Embassy Suites being a great family hotel. With our cooked to order complimentary breakfast a family can feed their kids well! Our valet services provide a safe, secure underground garage for our guests. Hope to have you visit again! Tracy Gimbel Director of Sales
"Nice area, convenient to travel in all directions."
Very pleasant stay. large lobby and open space.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hi Dennis and thank you for your review. Our hotel's 8 story Atrium is the focal point of our hotel - very airy and tropical feeling. It's a great place to relax with family and friends. We hope to welcome you back soon! Tracy Gimbel Director of Sales
"a great place to relax, very close to BART"
I went in order to have a restful stay -- and that it was. The complimentary cooked-to-order eggs were an unexpected bonus, and the sausages and bacon were cooked to perfection. Everyone there was friendly. I would love to stay there every night!Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello Marc and thanks for your review. We are so glad you had a restful stay and that your breakfast experience was perfection. We would love to have you stay every night! Please come back soon. Tracy Gimbel Director of Sales
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"It is Embassy Suites great for families with kids"
As always Embassy Suites is great for families. It is an older hotel that is showing its wear and tear. Starting to look quite dated but the pool area/small exercise room look pretty new. The room is just fine with a nice TV and you always get a suite. It is loud because all the kids running around screaming and yelling but this isn't new for this type […] of hotel. Also, the higher the floor the hotter it will be because after all heat rises in these places. If you want a quiet room, be sure to ask for one that is away from the BART train track that runs along one side of the hotel. My kid actually wanted the highest floor with a view of the train so we had the best of both worlds (for him not us). We book this place for the kids but the free drinks every night and snacks aren't bad either. 阅读更多信息Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello and thank you for your great review! We are a wonderful hotel for family travel. Our complimentary cooked to order breakfast is great for parents as it includes so many kid-friendly items. We are glad you enjoyed the complimentary manager's reception from 5:30 to 7:30 p.m. as well. We hope to see you again soon! Tracy Gimbel Director of Sales
"Excellent"
This is a nice hotel. Room was clean and very comfortable. Breakfast and evening reception were great. Workout room was small and the treadmills are getting a little beat up, but it works. Parking is valet only but cheaper than San Francisco. Location is excellent - lots to do, great restaurants nearby. Room was nice and quiet too. Staff was very pleasant […] and helpful. 阅读更多信息Hotels.com 真实住客点评
"beautiful hotel"
everything was perfect, the hotel was very nice, the staff was extremely courteous and helpful.Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello Ashley and thank you for the wonderful review of our hotel. We pride ourselves on excellent customer service and enjoy hearing such nice comments. Please come back any time! Tracy Gimbel Director of Sales
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"Embassy-Suites for the executive traveling alone"
Wonderful breakfast included in daily rate. Dining room clean and welcoming. Personnel was caring and up-beat. Lobby tastefully furnished with a beautiful fish pond. Hotel has a secure and safe feeling for those female executives traveling alone. Convenient business center. Rooms designed for both leisure and professional needs Convenient to the Bart, […] however walking areas outside hotel are limited. Nice work-out room and indoor swimming pool. 阅读更多信息Expedia 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello Sheila and thank you for your review of our hotel. We are a perfect fit for the busy business traveler as well as our visiting families. We are so glad you had a nice stay and that you felt safe. Our hotel is designed around our tropical atrium and this affords our guests a warm, comfortable place to sit, read and visit. As far as walking areas, next time you visit please ask the front desk agent for walking directions to the Iron Horse Trail located down the street from the hotel. Tracy Gimbel Director of Sales
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"Lots of hidden costs!"
I've stayed at Embassy Suite Hotels before and found this stay to be not so great. I did not realise, nor did the hostess tell me that I'd be charged $18 during my stay for Valet parking. There was no other option to park my own car, so I had no choice. We'd planned to take little trips to town and now had to adjust so that we weren't constantly asking […] for our car to be pulled around. Also the hotel charges a $16 per day fee (never got a clear answer about what that fee was for!) I like using Hotels.com because I know my stay is paid for and that I don't have deal with hidden costs....that was not the case with this trip. Also the bathroom tub was in desperate need of deep cleaning and caulking. The breakfast was good, but very crowded. 阅读更多信息Hotels.com 真实住客点评
"Close to where son lives"
It was excellent!Hotels.com 真实住客点评
Embassy Suites Walnut Creek 的回复 We are so glad you had an excellent stay! Please come back and visit us again soon! Tracy Gimbel Director of Sales
"Great hotel for family"
Hotel was very clean and great for our group (2 kids and 2 adults). We requested an early check in and a quiet room and both were granted. Pool was nice and the kids had a good time. Pool Room could have been warmer but pool temp was nice. Hot tub was warm but there were some strange bubbles/foam in there. Not sure what that was about. Breakfast was […] very good with a nice selection and very very nice staff. Nice koi in the center ponds that the kids loved. Didn't go to the evening reception so I can't comment on that. Would stay again. 阅读更多信息Expedia 真实住客点评
Embassy Suites Walnut Creek 的回复 Hello and thank you for your review! We are so pleased you and your family enjoyed your stay. We are a great property for families such as yours. We hope to welcome you back very soon. Tracy Gimbel Director of Sales
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"Great hotel and lots of extras"
Had a fun time at the happy hour and dinner at the restaurant. Room was spacious, liked the refrig and microwave and free wifi!! Comfortable bed and livingroom.Hotels.com 真实住客点评
"Nice hotel! Ok breakfast"
Breakfast was chaotic and not the best. Stayed at a different embassy and their breakfast was amazing! Waffles were hard bacon was very thin. Omelet was pretty good. Clean hotel large rooms comfortable bedHotels.com 真实住客点评
"Parking was $53. Per day!!!!"
Advertisted complementary happy hour with appitezers with deserts from 7:00-8:00, had been discontinued-but still in hotel room book. No where to get coffee in am until 6:30 am ( we're on eastern time) staff not helpful with basic infoHotels.com 真实住客点评
"Good to Know"
Hotel itself is fine, clean, and people friendly. The restaurant menu is a bit pricey, and could be more extensive. While having eaten in this restaurant several times, it's always chilly to cold inside during the winter months. I've actually heard other guests comment on this and go back up to their room to get a sweater, jacket, etc. Surely others […] have complained/commented in regard to the cool temperature. The complimentary morning breakfast is awesome. 阅读更多信息Expedia 真实住客点评
"Family friendly and pleasant surroundings"
All staff personnel that I encountered were friendly and helpful. Because it was Christmas season, there were three parties scheduled in the banquet rooms. There was adequate staff to handle the situation. My sleep or the quiet of my room was not disturbed. Only slight inconvenience due to problem with elevator; doors would not close and young couple […] with child was agitated. I would definitely stay again. 阅读更多信息Expedia 真实住客点评
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"Great stay"
The room was very spacious and clean. The includede breakfast was delicious. Friendly staff. Just be aware that there is an additional charge for parking.Hotels.com 真实住客点评
"Great but could have been Superb."
My Hotel experience was satisfactory. However, I was unsure of where to park my vehicle. I ended up parking in the lot next door by accident. The person behind the desk swiped my card and it declined. However, he swiped my boyfriends card and it declined also. We both knew this gentlemen was wrong however he insisted we were. Finally my boyfriend with […] his stern tone of voice demanded he swipe it again. Low and behold his card did not decline. Maybe something was wrong with the machine. Who knows. Then we requested a smokers room. The room smelled horrible. Yes, I am aware that smoking is an unpleasant smell. However, the room or the vents in the room need cleaning. The room(s) should be aired out, sprayed with pine and vaccum on a regular after every use. 阅读更多信息Expedia 真实住客点评
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