Hotels.com 住客于 2013年02月10日做过点评
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"You should choose this hotel"Hotels.com 住客于 2013年02月03日做过点评
You should choose this hotel, if you do not care of the noise of the air conditioning. It's too noisy to sleep. The sound is just like an airplane around you all the time. You should choose this hotel, if you do not care of the price without breakfast. If you want to have the breakfast in the hotel, you must pay 13dollars for each person. Its location is ok. The ocean is just behind the hotel. The view is beautiful. But the beach is so small. There is a big shopping mall near the hotel. You can buy every thing in it. There is a big bus stop nearby, the buses can take you every where on the island. The hotel has it's own shuttle, it's free, but if you at the airport ,you should call the hotel for the shuttle to pick you up. If you in the hotel, the shuttle only send you to the airport every hour.
Hotels.com 住客于 2013年01月27日做过点评
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""Hotels.com 住客于 2013年01月07日做过点评
公寓式酒店,房间内布局不合理,浴巾挺多。
""Hotels.com 住客于 2012年08月26日做过点评
The resort is perfect ,cozy ,convenient and with fantastic view. But for room 142,there are nails beneath the carpet at the entance might hurt the feet.
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
**这些设备/服务可能只在某些客房或房间内提供。某些设备/服务可能会另收费用。
Royal Lahaina Resort内有餐厅。
提供限时客房服务。
酒店内有室外游泳池和SPA 浴缸。
酒店或附近有下列娱乐活动;可能会收取费用。
以下费用和押金由酒店在提供服务、办理入住或退房手续时收取。
上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
Kaanapali is a prime vantage point for viewing humpback whales, which swim by December to May. The town’s whaling history is displayed at Whaler’s Village, a shopping complex and museum. Visitors also can experience the area’s farming past by riding the Sugar Cane Train, a restored steam locomotive. Snorkelers and divers can enjoy the coral reefs and fish that thrive in nearby Black Rock Beach.
查看茂宜岛的所有酒店"客房"
客房中缺少桌子,设备陈旧Hotels.com 真实住客点评
沙滩,海水,绿化,客房,服务都是一流,就是离机场稍远。Hotels.com 真实住客点评
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"茂宜岛皇家卡帕鲁阿度假酒店值得推荐"
是一个有着优美风景的度假村,就在海滩边上。房间宽敞,沐浴用品有着椰子香味,非常好用。周边很清静,离热闹的拉海纳小镇也不远,非常方便!我喜欢这里,酒店工作人员都很亲切,除了在退房时碰到了一个态度很生硬的前台,我不喜欢她的样子,没有礼貌!Hotels.com 真实住客点评
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"Pleasant stay"
Everything was great about my stay at Royal Lahaina. The service was great, the rooms are comfy and the location is terrific. They have a great restaurant And they have a coffee shop with sandwiches nd icecream if you want a quick bite, along with a store that has snacks too. The luau was fun and the food was terrific. The beach is gorgeous and the […] hotel is walking distance from Whaler's Village for most people. 阅读更多信息Hotels.com 真实住客点评
Great place to stay. It is a more simple resort than others around it, because it doesn't have a large pool or a large garden, but it fit our needs perfectly. It was great because it is located slightly apart from other resorts, so the hotel itself and the beach out front were less crowded than other surrounding resorts. Bed and room were super comfortable. […] Would definitely stay here again. 阅读更多信息Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the review! Glad to hear the Royal Lahaina Resort was a perfect fit for you. Hope to see you again soon. A hui hou!
"Good, but wouldn't return"
The room was clean and the room staff was pleasant. The security staff were rude and arrogant (scolding guests who parked in the wrong spots rather than helping them or showing them where to park and weren't very helpful in general). Some of the facilities attendants out at the pool were very friendly and helpful, and some were really obnoxious! The […] staff at the front desk were a pleasure to deal with. The garden cottages are VERY old and in need of repair (air-conditioners, showers, TV's, vanities, etc.)...however the linen & towels were clean and the room was tidy. 阅读更多信息Hotels.com 真实住客点评
"Nothing royal about it"
The rooms are really small, 3.5 star? More like a cheap motel, especially the bathroom, I have not seen a smaller bathroom, yes even comparing to cheap motels. Only decent part is the bed and downstairs lobby. The pizza restaurant attached is a steal though, the best pizzas I've ever had, and great scene, right on the beach.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the feedback! We’re sorry to hear you thought the bathroom was too small, but delighted that you enjoyed the bed & lobby area. In addition to our delicious flat bread pizzas, the Royal Ocean Terrace Restaurant & Lounge offers a full A la carte menu of Hawaiian Regional cuisine for Breakfast Lunch & Dinner, with favorites like our Moloka’I Burger & ‘No ka Oi’ Fish Tacos. We hope to see you again. Aloha!
"Relaxing and fun"
Friendly hotel staff. Cleanliness of room and hotel. Food and drink prices seem a little high but that may be the norm for Maui. I would recommend this hotel to my friends and would stay here again.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Big Mahalos for the review and recommendation! We hope to see you again soon. A hui hou!
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"not what I paid for"
I didn't get what I paid for. The room was like a motel and not like a resort.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 We're sorry to hear this. We always try to deliver on every promise made to our guests; and make right, any situation that is unsatisfactory. We're hoping to have the opportunity to resolve this with the guest. Mahalo for letting us know!
I had made reservations months in advance for my wife, daughter and I. When we arrived they had put us in the hotel tower with a king bed. We had requested a cottage. We also added a person to our reservations when we got there ( which was suppose to be $35.00 extra per day, I did not have a problem with that). Long and short, we ended up waiting for […] 2 hours beyond the time they told us it would be ready and somehow with the extra and the "much nicer" room it was an extra $458.00. The room was big, but was older and had a fold out couch and day bed as the extra bed. As I sat in the lobby waiting it seems like a car sales job, trying to get everyone to upgrade. That part of our stay was disappointing. From that point on though the stay in Maui was nice. We found we really had no need for the pools though, as we swam in the beautiful ocean. Nice beach. 阅读更多信息Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the review! We’re sorry about the wait upon your arrival. We do guarantee a 3pm check-in time for all reservations. The one bedroom & two bedroom suites are sometimes available for a discount upon check-in, and offer a much larger space with extra bedding, a living room, and kitchenettes. We realize this first part of your stay was disappointing and we apologize for that. We always try to give our guests the best options so that their stay with us is comfortable, relaxing and enjoyable. Glad to hear your stay in Maui was nice, and we hope to see you again! A hui hou.
Great place. I would definitely stay again. The pools not the greatest, but we went to the beach every day.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Thanks for the review. Glad you enjoyed it & Mahalo for staying with us!
"Royal Lahaina March 2013"
The hotel is in a great location and has a wonderful beach. The property itself was wonderful and I would stay there again. We stayed in a 2 bedroom garden cottage and I would not stay in one of these units again. We chose this for the size and it was large and allowed our family of 5 to have plenty of room. They were clean but very old, run down, smelled […] funny as well as being very outdated. These units are expensive for what you get. We sprayed some Febreze and enjoyed our stay but if we go back I would book a room in the tower. Everyone at the resort was very friendly and helpful, the restaurant was good as well as the luau. Great place to stay I would just stay away from the garden cottages. 阅读更多信息Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the review. Great to hear that you thought our resort was wonderful! The garden cottage rooms located throughout our tropical grounds are very distinct and unique in that they offer a quiet and relaxing setting within a resort atmosphere. With daily housekeeping services and direct access to one of the world’s best beaches, the garden cottages are a favorite choice for many of our guests. We understand they’re not everyone’s favorite, but we are delighted that you would stay here with us again. A hui hou!
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"Adequate"
Good location: great running/walking paths, walking distance to Whalers Village shopping. Beautiful grounds and beach. Friendly, not pretentious. Attracts quality guests. Hotel average, but nice. A bit worn down. Staff was friendly and responsive. No fitness facility. We upgraded room from old to undated. Pools just ok. We have older kids so pool wasn't […] an issue. The pools are not attractive for those with younger children. Restaurant just ok. Overall, good place for base location. Once we upgraded room, we didn't need anything else at hotel except the beach. 阅读更多信息Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the review! Resort enhancements and upgrades to guest rooms and facilities are ongoing. Hope to see you and the family again. A hui hou!
"Prime Beach Front Location"
Everything about the hotel was well done. The property was well landscaped and maintained and the staff was friendly and helpful. Easy access to a beautiful beach was directly in front of the hotel. The hotel is located near downtown Lahaina but not so close as to be impacted by the typical downtown congestion.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the 5-star review! Glad you enjoyed our resort & location right here on the world famous Ka'anapali Beach. A hui hou!
"Encore Stay"
I liked it the first time around so I did it again.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo!
"Very friendly staff"
We didn't get the cottage we requested and the "upgrade" was a room directly above the restaurant which was not ideal. Otherwise, the stay was very nice. The staff was amazing!Hotels.com 真实住客点评
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Unfortunately, this was not our best experience in Maui. We had a maintenance issue in our room - when we flushed the toilet something was coming up in the shower. We were not pleased with our outcome in this matter.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the feedback. We’re sorry to hear that this guest was not pleased with the outcome regarding the plumbing issue in their room towards the end of their stay. As it was explained, the toilette and shower are set up with two separate plumbing systems with separate venting systems as well. It is likely that the shower drain was clogged, coincidentally, at the same time the toilette was flushed. We did apologize for the inconvenience, and immediately went to clear the shower drain, which has been functioning properly ever since. We realize that unexpected issues may occur that are unpleasant, and everything we do to correct them is an effort to make our guests’ stay more comfortable and enjoyable, and we always encourage guests to let us know if they are not pleased on how we handle any situation, and what we can do so that they do feel satisfied. We regret not being one of their best experiences in Maui, however we remain thankful for the feedback, and hope they enjoyed their Maui Vacation. A hui hou!
friendly, clean, parking spaces are small, excellent serviceHotels.com 真实住客点评
"Great Place"
Hotel was close to places to visit. Great Ocean Front property with super beach and nice pools. Food was very good. Room decor was nice.only complaints ...no in room WiFi. Daily parking fee.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the review! While we do have a minimal $10 parking charge, there are no mandatory resort fees. All guest rooms should have access to the in-room, high-speed Wi-Fi network; we’ll be checking the signal in the unit you stayed in. We’re glad you enjoyed it here and hope to see you again ~ A hui hou!
It took a while to check in and we were sent to the bar for complimentary drinks after being told our room wasn't ready for a second time (well after the check-in time). We had a partial view of the ocean and the golf course which was still amazing anyhow. We were very lucky to see whales many times from our room and beach. We definitely recommend hiring […] a car. Past reviewers complained that the walk from the furthest carpark was far - it really wasn't (2-3 minute walk). We wouldn't stay here again because for the price we paid, you would think that snorkelling gear, beach gear would be complimentary as well as toothbrushes and toothpaste. Our toilet had some problems flushing as well. All in all, the location is fantastic and the rooms are clean and spiffy. As a resort, you would assume a few items would be complimentary. Dinner options are limited but with a car, Lahaina is only a 5 minute car drive away. 阅读更多信息Hotels.com 真实住客点评
"Overpriced"
Nothing special for a room--quite small actually. Couple things that weren't fair: 1. I guess because of how I booked the room I was given a lovely view of a roof and some satellite dishes. 2. I have to pay for Internet !???? Wow! 3. The staff were ok but when I wanted to check in early I ruffled feathers and as a result my stuff was simply left sitting […] in the lobby for 1/2 the day. Overall, although they did a great job of trying to make me feel welcome, I didn't. A lot of money for a little service :( 阅读更多信息Hotels.com 真实住客点评
"Great place to relax"
I loved staying here and I wish we could have stayed longer! Our cottage was right on the beach and we felt so relaxed. Also, I have to say that it was by far my favorite Mai Tai of the trip. The only negative is that the room was absolutely freezing without anyway of changing the thermostat. It wasn't too hot outside but for some reason the AC was […] on full blast and we weren't given any comforters. It was just one sheet on the bed so my sister and I weren't really able to sleep much. Also, I thought that the breakfast buffet was delicious but very overpriced. 阅读更多信息Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the review! Glad to hear you enjoyed a relaxing stay with us. We are sorry that the room felt a bit cold for you. Each room is equipped with individual Air-Conditioning controls. We will be sending our engineering crew to check on your specific room to make sure the A/C control units are functioning properly for current and future guests. We also provide extra blankets, and encourage our guests to let us know how we can make their stay more comfortable while here at the Resort. We hope to see you again for more relaxation and of course, more Mai Tai’s ~ Aloha!
"Nicely remodeled room"
We stayed here for 3 nights to celebrate our 10th anniversary. I'd read the reviews which were mixed, and was a little unsure about what to expect. However, we had a great room on the 9th floor with a balcony and gorgeous ocean view. The room was clean and very nicely done with a tasteful, modern decor and was a nice size for two. The only strange thing […] was that the sink outside the bathroom looked like a kitchen sink, but it was the bathroom sink so our toothbrushes, etc had to be kept on the counter you see when you first walk in. The refrigerator wasn't very cold and couldn't be adjusted. Other than those two minor things, everything was wonderful and the staff were extremely friendly and helpful. I'd definitely stay here again if I needed to be near Ka'anapali. 阅读更多信息Hotels.com 真实住客点评
"Night's stay"
We stayed in one of the villas. It was clean but needs to be remodeled. Beautiful location and everyone was very polite. I would retrun.Hotels.com 真实住客点评
Upgraded to a one bedroom ocean front suite for $150! Beautiful! Totally worth it!Hotels.com 真实住客点评
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The hotel was clean and very comfortable. The only complaint was the building air pressure issues. The winds would rattle the balcony doors if they were closed, pushing in the glass panes. If the doors were open, you would hear a whine from the pressure difference between the room and the hallway.Hotels.com 真实住客点评
"NOT UP TO STANDARD"
EXTREME NOISE FROM WIND AND NEIGHBOURS... TEENY TINY BATHROOM....BEAUTIFUL OCEAN FRONT LOCATION ... TOO FAR FROM AIRPORTHotels.com 真实住客点评
"great Resort Hotel! Perfect Location!"
Enjoyed our stay at the Roal Lahina. We were so glad we purchased the Valet service for $15.00 per day rather than walking a long way to get our car in the public lot. Valet service was excellent. Hotel was terrific!Hotels.com 真实住客点评
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5 min drive from the main strip in Lahaina. Hotel food expensive and not that great (we only had breakfast though). Oceanviews are off to the side of the building, but our view was great as we looked at the ocean, golf course and mountains...even rainbows. Could also see the whales breaching from our balcony. Oceanfront is where you face the ocean directly. […] Rooms were comfortable and clean. We were in 7021. 阅读更多信息Hotels.com 真实住客点评
"Family"
Not family friendly, at least with young children. Pools not for young children, The restaurant was not friendly. I had to ask if they had a children's menu. I had to ask to see a menu beforehand...not posted. Just an attitude of being bothered.Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Aloha and thank you for the four star review! We’re sorry you felt our resort was not family friendly. Many of our guests with young children enjoy spending time on our beautiful green lawns, soft sand beach, and swimming in our two ocean front pools. We pride ourselves on helping families and guests of all ages in making wonderful lasting memories of their vacation. We will share your experience with our restaurant team, and hope that we get the chance to serve you and your family again. Mahalo nui!
"Full ocean view room on upper floor - beautiful"
We arrived late in the evening and were staying for only one night. Without us even asking, we were given an upgrade to a full ocean view room on the 9th floor. It was gorgeous, and made the places we stayed the rest of our vacation disappointing by comparison. The only drawback, and it is not the hotel's fault, is that there is some sort of construction […] going on in the area (mid-February 2013) and so there is a strong constant smell of sewage in this general area. 阅读更多信息Hotels.com 真实住客点评
Royal Lahaina Resort 的回复 Mahalo for the review. Glad to hear you enjoyed the beautiful view from your room. We were surprised to learn of the odor you mentioned as we aren’t aware of any construction that was going on in the general area. We hope to see you and the family again on your next visit to Maui. A hui hou!
"Overbooked Hotel ~ Hospitality Room not Available"
Reason for not recommending this hotel - Overbooked at 110% and hospitality room not available for late night checkout. Our accommodations were not available upon arrival, ie Ocean View Tower Room (which we found to be the norm). Instead we were placed in a run down cottage room with no view, pretty frustrating start to our 20th anniversary trip! We […] were comped breakfast the next day and moved into our view room but a lot of time was wasted having to establish ourselves twice. Breakfast service was good but dinner service can be slow, I shouldn't have to wait around for a Mai-Tai! We found room service to be more efficient. Hotel promised baggage holding and hospitality rooms to cleanup before our night flight departure. Hotel stored bags as promised but when we returned to get ready to leave the hospitality rooms had been rented out again due to overbooking! Overall its not a bad place, but plan on flying home dirty if you have a late flight! 阅读更多信息Expedia 真实住客点评
"Book Carefully !"
We orginally booked a cottage at the Royal LaHaina Resort. When we arrived, we found that the air conditioner had black mold in it, and the whole inside of the cottage smelled really bad. We brought the issue up to hotel management, and they provided us with a room in the hotel itself. That room, which had been recently renovated, was very clean and […] well kept. I can recommend the hotel, but certainly not the cottage we had originally been booked into. 阅读更多信息Expedia 真实住客点评
"Great place to stay - we'll be back"
We stayed a couple of nights at the Royal Lahaina - very happy overall, it's much better than some other Kaanapali hotels we've stayed at. An older building, but modern rooms. Great pool, restaurants, great access to the northern Kaanapali beach which is lovely. Only downside was a noisy aircon unit on the roof of a floor far below - just noisy enough […] to be a little annoying. But overall an excellent hotel and we'd stay there again. Staff were above average. Check the view from our room in the photo. 阅读更多信息Expedia 真实住客点评
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"Comfortable and great location!"
We couldn't imagine a better experience in Maui! We stayed here for 9 days and nights. Good mattresses and pillows, something often missing in hotels these days, made for restful nights. The location was great for access to the beautiful beach and the nice town of Lahaina, which we enjoyed exploring. I would recommend the Royal Lahaina to everyone.Hotels.com 真实住客点评
Fantastic Luau at the hotel - discounted for guests!Hotels.com 真实住客点评
"Great beach front hotel"
Lovely grounds and great staff. Waterfront bar is awsome. Favorite beach on Maui. I do have to say if you are noise sensitive you should stay in the north facing or water front view rooms. We stayed in the cottages. The air conditioners are loud. Even if you turn off, the main buildings ventilation system is on that site of the system so you can hear […] that. I will stay here again, but just not on the south side of the hotel. 阅读更多信息Expedia 真实住客点评
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"For just a few dollars more-WOW"
Friends recommended this hotel because they used it in the past. It is an older hotel with lots of charm. This year they are celebrating its 50th year in business. We decided to use it because its starting price was lower than many others starting price in the area. We checked in early morning and our regular room was not ready yet. But for "just a […] few dollars more" we could get a better view and a different room. It was worth every penny!! Our room was awesome, we had a corner room with a view of the beach and a view of the mountains. Our balcony window opened up so far it felt like we were outside. It also had a wonderful master bathroom and very nice TV room 阅读更多信息Expedia 真实住客点评
"Nice location"
The hotel was really tired, things were broken and in some areas they placed tape over the broken pieces.Hotels.com 真实住客点评
"Not what it appears"
I cannot speak to the benefits of the actual hotel because we stayed in one of the cottages. The hotel and staff were very friendly and pleasant, the overall outside grounds seemed to be well kept and beautiful. The room was dreadful! The showers were old, dark, the tiles were cracked and broken. You could not regulate the water temperature to stay […] hot or cold. So if your neighbor flushes their toilet you best be quick to jump out! The doors on the closet were falling off. There were no fixtures on the over head lights. The sliding glass doors were broken, the beds were broken. There was caulk around the trim that was a half inch thick and the room itself was rickety and dark. You would be lucky to get a towel everyday and no wash cloths or hand towels. We had to call to have them delivered. They were however painting the cottage down from us and it looked as thought they were working on improvements outside my hope is that they would make the same improvements on the inside. This is one of the older properties to my understating. The pictures that are on the website were great in person not so great. On this one if staying in the cottage best check if they have improved them before you book your stay. 阅读更多信息Expedia 真实住客点评
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