Worst Sheraton I have ever stayed. We have booked an extra bed on top of a room for 2 and clearly mentioned it during booking. Yet, when we entered the room after check in at 3:30p.m, the extra bed has not been set up. We have called the staff to set up and add 3rd person's amentities and waited for 30 minutes. When we called again, the staff said they were busy with other check-in. Then we decided to go out first and let the staff to set up when they were free. However, when we were back to hotel at 9p.m, the extra bed was still not set up and we called more than 3 times to urge the staff to come over ASAP. However, the staff was impatience and said "yes yes yes, coming coming" Then we waited for another 30 minutes for the staff to come and set up! He bought an extra bed and a set of towels without another set of brushes, shower gel , shampoo , toothbrushes and et, although we had reminded the staff earlier! The room was dark and the facilities were old. The superior room is big but close to main road. It is quite noisy at night with traffic in and out. No welcome drink when check in. Not a satisfying resort at all! No private beach and the pool is small! The breakfast is so so....The local tours in hotel is much more expensive than other agencies in town, lucky that we did not join in hotel! Regret to book this hotel! Disappoining!
