Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！

Q: Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！是否允许携带宠物入住？

是的，欢迎携带宠物入住，总共可携带 1 只宠物，每只宠物限重 10 公斤。需要支付 每只宠物每晚 USD 65 的宠物费。服务类动物免费。可能存在部分限制条件，请联系住宿方了解更多信息。

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

靠近海豚海滩的仅限成人海滨住宿，设有SPA

选择日期以查看价格

去哪里？

日期

2026年6月

2026年7月

Preferred Club Master Suite Ocean Front Plunge Pool | 高档床上用品、加厚床垫、迷你吧、客房内保险箱

入住Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！，您可以到海滩上享受海滩遮阳伞、瑜伽和排球等设施服务，度过一段欢乐时光，而且步行 10 分钟就能到达伊贝罗斯塔坎昆高尔夫球场。酒店的 6 个室外游泳池带给每个人无尽的快乐；有兴趣的客人还可以到 SPA 享受深层组织按摩、体膜护理和芳香疗法。酒店有 6 间餐厅，其中的Blue Water Grill主打农场到餐桌菜肴，供应晚餐。这家豪华住宿的其他特色包括 7 间酒吧/酒廊、酒庄和夜总会。

优秀

客房选择

查看这些日期的空房情况

今晚

6月 9 - 6月 10

明天

6月 10 - 6月 11

所有客房

2 张床

1 张床

3 张床及以上

显示 21 种房型中的 21 种

Tropical View Balcony Double

非常棒

花园景观
39 平方米
可容纳 3 人（按实际入住人数收费）
2 张双人床
免费 Wi-Fi

Tropical View Balcony King

优秀

花园景观
35 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Deluxe Ocean View Balcony Double

海景
39 平方米
可容纳 3 人（按实际入住人数收费）
2 张双人床
免费 Wi-Fi

Deluxe Ocean View King

绝佳

海景
38 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Deluxe Lagoon View Balcony Double

湖景
38 平方米
可容纳 3 人（按实际入住人数收费）
2 张双人床
免费 Wi-Fi

Deluxe Lagoon View Balcony King

绝佳

湖景
37 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Deluxe Lagoon View King

湖景
37 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Preferred Club Governor Suite Ocean Front Plunge Pool

海景
165 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Preferred Club Ocean Front Plunge Pool Terrace King

海景
45 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Preferred Club Junior Suite Swim Out King

海景
64 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Preferred Club Ocean Front Terrace King

海景
45 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Preferred Club Premium Ocean Front Plunge Pool Terrace King

绝佳

海景
88 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Penthouse Suite

海景
437 平方米
可容纳 7 人（按实际入住人数收费）
1 张特大床和 2 张双人床
免费 Wi-Fi

Preferred Club Junior Suite Ocean Front Double

海景
62 平方米
可容纳 3 人（按实际入住人数收费）
2 张双人床
免费 Wi-Fi

Preferred Club Junior Suite Ocean Front King

绝佳

海景
64 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Preferred Club Master Suite Ocean Front Plunge Pool

海景
99 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Preferred Club Lagoon View Plunge Pool Terrace King

湖景
45 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Preferred Club Premium Ocean Front Terrace King

海景
81 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Presidential Suite

海景
310 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

Presidential Suite Two Bedroom

海景
312 平方米
可容纳 5 人（按实际入住人数收费）
1 张特大床和 2 张双人床
免费 Wi-Fi

Deluxe Ocean View Balcony King

绝佳

海景
39 平方米
可容纳 2 人（按实际入住人数收费）
1 张特大床
免费 Wi-Fi

街区简介

Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500

附近有什么？

尼库普特海湾 - 步行 3 分钟 - 0.3 公里
伊贝罗斯塔坎昆高尔夫球场 - 步行 5 分钟 - 0.4 公里
雷伊遺址 - 步行 10 分钟 - 0.9 公里
埃尔雷遗址起点 - 步行 10 分钟 - 0.9 公里
海豚海滩 - 步行 11 分钟 - 1.0 公里

周边介绍

坎昆国际机场 (CUN) - 13 分钟车程；13.5 公里/8.4 英里

餐厅

‪Ennea Beach Club - ‬步行 11 分钟
‪Bar Margarita - ‬步行 8 分钟
‪Marco Polo Restaurante - ‬步行 5 分钟
‪Zai - ‬步行 3 分钟
‪Riu Ventura Beach Bar - ‬步行 7 分钟

住宿简介

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！

入住Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！，您可以到海滩上享受海滩遮阳伞、瑜伽和排球等设施服务，度过一段欢乐时光，而且步行 10 分钟就能到达伊贝罗斯塔坎昆高尔夫球场。酒店的 6 个室外游泳池带给每个人无尽的快乐；有兴趣的客人还可以到 SPA 享受深层组织按摩、体膜护理和芳香疗法。酒店有 6 间餐厅，其中的Blue Water Grill主打农场到餐桌菜肴，供应晚餐。这家豪华住宿的其他特色包括 7 间酒吧/酒廊、酒庄和夜总会。

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

- 包括所有自助餐、照单点餐、小吃和饮料
- 24 小时提供客房送餐服务
- 客房内迷你吧（提供各种酒水）
- 一个或多个用餐地点对餐点的供应有所限制

活动和设施/设备

包括所有现场活动及设施和设备的使用。

陆上活动

- 健身设施
- 排球

课程/训练班/游戏

- 有氧健身
- 舞蹈
- 水上健身
- 瑜珈

娱乐活动

- 店内娱乐和活动
- 使用店内俱乐部
- 店内现场表演
- 主题派对

住宿一览

酒店规模

- 487 间全包式住宿客房
- 楼高 16 层

到达/离开

- 开始办理入住：15:00；停止办理入住：00:00
- 延迟入住，视供应情况而定
- 办理入住年龄不小于：18
- 退房时间为 12:00

特别入住说明

- 前台工作人员将在住客到店时接待
- 持卡人必须在办理入住手续时出示预订时使用的信用卡和附有照片的身份证件，其他安排必须在到店前与住宿方进行协调。
- 如有疑问，请使用预订确认信上的信息联系住宿方。
- 住宿提供的信息可以使用自动翻译工具进行翻译
- 春假期间，未满 25 岁的住客须由一名法定监护人或家长陪同入住。

入住要求

- 需要信用卡、借记卡或现金押金，以支付杂费
- 可能需要政府颁发的带有照片的证件
- 客人须年满 18 岁
- 办理入住的客人须年满 18 岁

儿童

- 无儿童床（婴儿床）

宠物

- 允许携带宠物（总共可携带 1 只，每只宠物限重 10 公斤）*
- 欢迎服务类动物
- 禁止吸烟*
- 请务必管好您的宠物

网络

- 公共区域提供免费无线上网接入
- 房间内提供免费无线上网接入（网速：50+ Mbps）

停车场

- 免费住宿内自助停车场
- 住宿内轮椅无障碍停车场

其他信息

- 无烟住宿场所
- 只接待成人

住宿服务设施

餐饮

免费自助早餐，时间为每日 07:00–11:00
6 间餐厅
7 间酒吧/酒廊
池畔酒吧
泳池酒吧
咖啡馆
公共区咖啡/茶
每日免费招待会
24 小时客房送餐服务
小吃吧/熟食店
饮水机

游玩项目

高尔夫特权
海滩
沙滩瑜珈
沙滩排球
温泉
开放酒庄游览
购物
台球桌
乒乓球
附近的室外游泳池
免费使用附近的健身中心
附近有高尔夫活动
附近有温泉

远程办公

会议室

服务

24 小时前台服务
礼宾服务
旅游/票务服务
店内租车服务
干洗/洗衣服务
美发沙龙
婚庆服务
会说多种语言的服务员
行李员/门卫
沙滩毛巾
海滩遮阳伞
泳池躺椅
池畔遮阳伞
浪漫套餐

服务设施

2 座楼/塔楼
建成于 1995
ATM/银行服务
花园
露台
公共客厅
24 小时健身俱乐部
毗邻高尔夫球场
6 个室外游泳池
店内设计师品牌店
全套 SPA 服务
夜总会
热水浴缸
桑拿房
按摩/护理室
蒸汽浴室
附设酒庄
品酒室
产自当地的食品占至少 80%
有机食品占至少 80%
纯素食用餐选择
素食用餐选择
采取人道的方式喂养野生动物
至少 10% 的利润投资于社区和可持续发展
LED 照明占至少 80%
综合性食物浪费政策
综合性回收政策
无塑料苏打水瓶
无塑料咖啡搅拌棒
无塑料吸管
拒绝塑瓶装饮用水
拒绝一次性水杯
拒绝一次性餐具
接待大厅
艺术装饰风格

无障碍设施

电梯
电梯门宽度（厘米）： 130
轮椅无障碍停车场
2 店内无障碍停车位
轮椅无障碍公共卫生间
轮椅无障碍电梯通道
轮椅无障碍 SPA
轮椅无障碍游泳池
轮椅无障碍健身中心
轮椅无障碍餐厅
轮椅无障碍酒廊
走廊视觉警报
前门坡道
店内提供轮椅
入口处通道光线良好
店内泳池斜坡
公共区域光滑地面
客房光滑地面

客房服务设施

娱乐消遣

42 英寸平板电视
有线电视频道

居家般舒适

恒温控制空调
迷你吧
意式浓缩咖啡机

安心入睡

防过敏的被褥
枕头选单
高档床上用品
加厚层

清洁梳洗

私人浴室
淋浴设施
环保洗浴用品
吹风机
毛巾
卫生纸

办公通讯

免费 WiFi（网速为 50+ Mbps）
电话

餐饮

当地送餐服务
免费瓶装水

其他

每日客房清洁服务
客房内设有可存放笔记本电脑的保险箱
环保洗浴用品
提供环保清洁产品
节能开关
LED 灯泡
回收
全部采用节水淋浴
旅行指南/推荐
餐厅指南

特色

SPA

酒店内 SPA 有 10 间护理室，住客可以尽享其中。服务包括深层组织按摩、热石按摩、运动按摩和瑞典式按摩。提供各种护理疗法，包括芳香疗法、水疗法和脚底按摩。该 SPA 提供桑拿、热水浴缸和湿蒸房。SPA 设施每天开放。温泉的开放时间为 09:00 - 17:00。

用餐

Blue Water Grill - 此牛排餐厅可俯瞰花园景观风景，擅长于农场到餐桌菜肴，仅供应晚餐。

Himitsu - 此高级餐厅可俯瞰花园景观风景，主打亚洲菜，仅供应晚餐。每天营业

Olio Terrace & Restaurant - 此高级餐厅擅长于地中海菜，供应早餐、午餐和晚餐。每天营业

El Patio - 此餐厅可俯瞰海洋风景，擅长于地方菜，仅供应晚餐。每天营业

Bordeaux - 此高级餐厅可俯瞰海洋景观风景，擅长于法国菜，仅供应晚餐。每天营业

费用和政策

宠物

服务型动物免费
可携带宠物入住，额外收费，每只宠物 USD 65（根据住宿天数可能有所不同）

游泳池、水疗和健身房（如适用）

08:00 至 20:00 可使用泳池。
温泉开放时间为 09:00 - 17:00
按摩服务和SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房。

某些设施可能有限制，旅客可以使用预订确认信息上的联系方式向住宿方查询详情。

店内配备灭火器，客人可安心入住。

住宿接待方欢迎所有性取向和性别认同的客人（LGBTQ+ 友好）。

入住时用于支付其他杂项的信用卡上的姓名必须与预订客房时使用的原始姓名相同。

该住宿接待方接受信用卡付款。恕不接受现金。

可使用信用卡：Visa、万事达、美国运通

请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿接待方提供。

别称

Oasis Sens Adults

Oasis Sens Adults Only

Oasis Sens Adults Only All Inclusive

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Oasis Sens Adults Only Cancun

Oasis Sens All Inclusive

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The Sens Cancun All Inclusive

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Grand Oasis Sens - Adults Only All Inclusive Cancun

Grand Sens Cancun by Oasis Adults Only All Inclusive

常见问题

可以免费取消我在Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！的预订并获得全额退款吗？

是的，Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！有游泳池吗？

是的，有6 个室外游泳池。住客可以在 08:00 至 20:00 期间使用游泳池。

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！是否允许携带宠物入住？

是的，欢迎携带宠物入住，总共可携带 1 只宠物，每只宠物限重 10 公斤。需要支付每只宠物每晚 USD 65 的宠物费。服务类动物免费。可能存在部分限制条件，请联系住宿方了解更多信息。

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！是否有停车场？

是的，自助停车免费。

何时可在Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 12:00。

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！是否有内部娱乐场？

不，该住宿不设赌场，但迪拜皇宫赌场 (22-min drive)和Royal Yak Casino & Sports Book (皇家雅克赌场和赛事投注区) (22-min drive)都在附近。

在Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！及其附近有什么游览观光项目？

现场活动包括排球和瑜伽，您可以畅享其中。现场娱乐活动包括排球和温泉。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 6 个室外游泳池中任选一个畅游。Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！也拥有7 间酒吧、夜总会和酒庄，以及24 小时健身俱乐部、桑拿房和花园。

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！店内或附近是否有餐厅？

是的，有 6 家店内餐厅，提供农场到餐桌菜肴和花园景观。

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！周边区域环境如何？

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！就在饭店区的在水滨，仅需 8 分钟步行可至伊贝罗斯塔坎昆高尔夫球场，12 分钟步行可至海豚海滩。

关于Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！的点评

8.6

超赞

9.2

清洁度

8.6

服务设施

9.2

员工和服务

9.0

住宿条件和设施

已验证

10/10 绝佳

2026 年 3 月 8 日

Beautiful view of the beach & ocean from the pool, the food at the restaurants was fantastic,

gary，11 晚行程

已验证

8/10 非常棒

2026 年 1 月 20 日

it was a great stay

Joshua，7 晚行程

已验证

10/10 绝佳

2026 年 1 月 5 日

Beautiful place to be

Roberto，3 晚行程

已验证

10/10 绝佳

2026 年 1 月 12 日

Delicious hotel restaurants and variety. Luxury bed linens and the view was breathtaking.

CATHERINE NOLLEY，4 晚行程

已验证

10/10 绝佳

2026 年 1 月 21 日

We lived the staff!! Such a great time. So much fun and the food was great!

Stewart，5 晚行程

已验证

10/10 绝佳

2026 年 4 月 8 日

Excelente atención de toooooodos. Nos encantó el servicio en Check inn de Bianca fabuloso. Te reciben con una toalla y tu vino espumoso. Hay Excelente comida y calidad de vinos y licores. Nos quedamos con el gusto de ir al Tepanyaki pero todos los restaurantes sin reserva eso me fascina en un hotel. Elvis el mesero excelente en camastros. En prefered los chicos te arman tu camastro no tienes q ir a separar SIEMPRE había camastros 10 de 10

KARINA R，2 晚行程

已验证

10/10 绝佳

2026 年 1 月 18 日

Overall could not be more impressed! Room, staff, food was excellent. Highly recommend!

Michelle，5 晚行程

已验证

8/10 非常棒

2026 年 3 月 2 日

Staff was great. Room was very nice. Shows were fun. Food was good although buffet was average. Grounds were sparse, would have been good to see more vegetation. App was not clear about restaurant availability.

Leeann，7 晚行程

已验证

10/10 绝佳

2026 年 1 月 9 日

Awesome spot! Would 100% to back again.

Kathryn，1 晚行程

已验证

10/10 绝佳

2026 年 1 月 3 日

The staff were the best ever. Everyone was so nice and helpful. Room was beautiful with fantastic views

Kevin Lane，4 晚行程

已验证

8/10 非常棒

2025 年 12 月 25 日

The staff was the best part of our trip. They were wonderful! It’s a new resort and of course there is a learning curve. The food was great in most of the restaurants, especially Bordeaux and Olio.

Ocean front preferred club terrace with plunge pool

Susan M，6 晚行程

已验证

10/10 绝佳

2025 年 12 月 16 日

The whole facility and of course the ocean is beautiful at this resort. What stood out the most was the kindness and professionalism of their staff. Good job, we had a great stay. Jesse Alexander

Jesse Thomas，4 晚行程

已验证

6/10 不错

2026 年 1 月 24 日

The hotel is perfectly located on the beach but they are still ramping operations. Staff were nice but slow and seemingly unprepared. Will likely not go back anytime soon

Joseph，2 晚行程

已验证

10/10 绝佳

2025 年 12 月 14 日

everything

Fadel，4 晚行程

已验证

2/10 较差

2026 年 1 月 8 日

Service was awful, false representation of the resort. Will be requesting compensation after multiple attempts to fix the concerns

Laura，7 晚行程

已验证

8/10 非常棒

2026 年 1 月 19 日

A little misleading- it’s a grand RE-OPENING. It’s a remodel, not a brand new resort, like we thought. Restaurants at this resort were really good, but the Coco Cafe had Walmart-style desserts only. Since the remodel is still going on you would think the price would be less, since you have to hear all the noise and construction. And since there’s no spa yet, the massage was done in one of the regular rooms but we still paid full price for it. Sadly the poolside loungers didn’t have cushions so they are hard to lay on for more than 15 min. Would be great to have that. Oh and drinks are all super watered down and are not top shelf, even if you request it. Only the restaurants had good authentic drinks. All the staff were incredibly nice, not one bad experience. We had a great time overall.

Valeriya，7 晚行程

已验证

4/10 一般

2026 年 1 月 4 日

First of all my expectation of a brand new resort that just opened would’ve had much nicer amenities, much cleaner property. There was constantly food in the doorways in the staircases. There was one plate of food that stayed there for three days straight in the staircase that we were using. The staff was great. They were nice. But drinks didn’t come fast enough. Things are very slow. The roof service was horrendous food. It was not even gas station level food. They shouldn’t serve that food to anyone. The restaurants were good. The breakfast was good. We had one dinner that we were willing to try And were pleasantly surprised. The biggest problem was some very young maybe teenagers that stayed next to us and for two nights straight we had to complain to the front desk about all the noise up to three 4 AM. It was not a good time at all.

Steve，5 晚行程

已验证

8/10 非常棒

2026 年 1 月 5 日

Just came back from a 5 night NYE weekend trip to Secrets Mirabel Cancún. The experience was great and the staff is top notch, but this is a new resort with some growing pains. First not all the restaurants were open, during our stay two restaurants were closed. The facility is also not 100% open, there were parts of the resort where construction was still going on and was not open to guests. Also on our third day there’s was some sort of sewage line breakage and we can smell the human waste spillage from floor one and in the elevators (preferred tower, the new building), which was not pleasant. But overall the food was excellent and the service is top notch. My only advice for travelers is whatever you do, DO NOT fall into their world wide membership (it’s essentially time share) presentation trap. They’ll offer you some resort cash and some romantic dinner, it was over 2 hours or our time and the benefits are so hard to claim just not worth it. You’re on vacation, so do not waste your time with their sales pitch, instead enjoy their beautiful pool and embrace the amazing ocean front views.

Jae，5 晚行程

已验证

4/10 一般

2026 年 3 月 9 日

We were recently guests of the hotel for a week and wanted to share our experience. In short I would say skip the hotel and find another one for your money. I go into detail further. The resort has some positives and a few negatives that we could not ignore. The positives include the rooms. They are clean and have very nice views of the ocean and resort below. The negatives include - - the beach. This area is not cleaned daily and has an abundance of seaweed. It makes it so that it is not possible to swim or be on the beach without getting a solid stench and feeling the weed beneath your toes. Just be aware that this is not cleaned. -the food. The food is not varied and does not have typical staples that you would expect given that you’re in Mexico. There are not very many options and this is something that you will have an issue with if you are staying for a longer period of time. The buffet area is small and lacks many options. The food sucks here. -the service. The servers routinely take their time to the point that it is very likely that for at least one meal per day you may need to ask for a server to take your order. There is also rudeness from the servers and an inconsistency in terms of how they treat you. For example, one evening I was told that I could not enter a restaurant due to a dress code issue. This was not told to me another evening when I was also not wearing closed toed shoes in another establishment.

Vlad Alexandru，7 晚行程

已验证

2/10 较差

2025 年 12 月 8 日

My friend and I would like to request a refund. We both became sick for three days, likely from the food or the water. On the way home, my friend vomited on the plane, and I was sick in the washroom due to stomach issues. The air conditioning in our room did not work for all seven days of our stay. Although the staff attempted to fix it, they were unable to, and we were not offered another room despite our request. Our room was never cleaned unless we called. Every day after returning from the beach around 5 p.m., we had to contact room service, and they would only come between 8–9 p.m. In addition, the fridge was never refilled during our stay. The food was extremely disappointing—only the breakfast was acceptable. I was eating only once a day because the rest of the food was not good. My friend and I will never return to this hotel. We are requesting a full refund, please

Yael，6 晚行程

已验证

6/10 不错

2026 年 1 月 4 日

For an old rehashed resort it is not terrible. Just not something you'd typically expect for a secrets resort. The grounds are kept clean and the property is in very good shape. Room was pretty nice, with nice looking/quality furniture. We stayed at the club/preferred level ocenfront room. It is worth the extra money for the room, you pretty much get nothing else special for being at the preferred level. The main difference (for us) is access to the a la carte breakfast restautant at Olio. It is the same exact food as the buffet. So nothing special, needs improvement for sure. The location of the restaurant itself is decent considering how the hotel is designed (old outdated design but recently renovated). It is the only place for breakfast looking at the ocean. The preferred pool area (at the time we were there) was open to all guests which waters down the "specialness" since it is open to everyone. I can see why since the pools are so small and there is certainly not enough room for the regular level guests. It is comical actually. There is more empty space rather than pool/lounger area. Good thing we are not pool people. If you are AVOID this place like the plague. Unless you like tiny pools. It was nice to have shade at the beach as they have those palapas. The neighboring hotels did not have any umbrellas or palapas at the beach. Big win there. Overall a pleasant stay, but I would not recommend it better options in cancun

joao，4 晚行程

已验证

4/10 一般

2026 年 1 月 23 日

After staying for five days, I encountered numerous issues and had a poor experience!! First, the resort’s soundproofing is practically nonexistent!!! On the first night, live music from Desire Bar played until 1 AM (this happens every night). Since my room was nearby, the constant booming made it impossible to rest. I had to change rooms THREE TIMES and didn’t settle in UNTIL AFTER 2 AM. Even in the new room, I could clearly hear people walking in the hallway and music from neighbouring rooms—all of which severely affected my sleep. Second, the resort’’s timeshare presentations were extremely pushy!! Starting from check-in, we were repeatedly urged to attend. Every morning at 9:15, we received calls from a staff member named Victor, and flyers were slipped under our door daily. This aggressive promotion completely ruined our vacation mood and experience! Lastly, the hotel elevators were constantly malfunctioning. Sometimes they wouldn’t respond after pressing the buttons, other times they would go up when we pressed down or vice versa. Everyone using the elevators was confused, and I overheard several groups complaining about the same issue. Regarding dining: The buffet restaurant had very limited options, and leftovers from breakfast often appeared at lunch. The service was inconsistent—on one occasion, no one attended to us throughout the entire meal. Overall, this was the worst hotel experience I’ve had in my three visits to Cancun, and I will definitely not return!

Hongyi，5 晚行程

已验证

8/10 非常棒

2026 年 2 月 28 日

Staff is exceptional. Favorite restaurants, or the Asian and Olio. Alejandro at Olio was exceptional. We ate breakfast there every morning, but want. Ate breakfast at the buffet one time, but the food was lukewarm. The rooms are very clean excellent house cleaning service. Excellent room service for a coffee and pastries and mimosas in the morning. The only reason I didn’t give five stars is it seems like the preferred area pool area is over sold. The chairs are just right next to each other just lined up. The beach is very small. Just a few cabanas. You literally have to get out there at 7:30 and sit in the chair to save a seat on the beach or at the pool area. Other than that and being very crowded in a small resort, it was a nice stay.

tina，5 晚行程

已验证

10/10 绝佳

2026 年 2 月 25 日

Everything

Wolf，3 晚行程

已验证

10/10 绝佳

2026 年 2 月 21 日

The resort was first class, I have d

Scott，4 晚行程

Secrets Mirabel Cancún 度假村及水疗中心 – 仅限成人 – 全包式。新水疗中心现已开放！

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

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