Hotels.com 住客于 2012年10月29日做过点评
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Hotels.com 住客于 2012年06月04日做过点评
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Hotels.com 住客于 2012年06月04日做过点评
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Hotels.com 住客于 2012年05月20日做过点评
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"Austin机场附近价廉物美的酒店"Hotels.com 住客于 2011年09月28日做过点评
就住了一晚,虽然是二星的酒店但标准我认为达到了三星。有免费班车往返机场,不过在机场去酒店要打电话给酒店让酒店派车去接你。其他都不错,毕竟价格在这里你还能要求什么?不错啦!
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
**这些设备/服务可能只在某些客房或房间内提供。某些设备/服务可能会另收费用。
提供全套,需要收费。
提供限时客房服务。
酒店内有室外游泳池和SPA 浴缸。其他娱乐设施包括桑拿和健身设施。
酒店或附近有下列娱乐活动;可能会收取费用。
以下费用和押金由酒店在提供服务、办理入住或退房手续时收取。
上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
Hotel was very loud and activity in the morning kept me from being able to sleep. Conditions of room was not good dirty and datedHotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Eric, Thank you for taking the time to review our hotel on Expedia. I sincerely apologize for the noise level in the morning and wish your stay would have been better. Thank you for your feedback as this will assist us in continued improvement. We look forward to earning back your loyalty the next time in Austin. Bryan Heintz General Manager
Towels were not fully clean. Room was spot cleaned only. Dishwasher did not clean well. Beds were hard & itchy... Sheets dirty & thin. Could see through to hard mattress. Inconvenient access to room. Loud rooms & extremely small space for a suite room. Maid didnt even put the iron up. Couch hard. No cart to unload. Washers & dryers were not effective […] either. Overall would not stay at one of these ever again 阅读更多信息Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Bonnie, Thank you f for taking time to review our hotel on Expedia. I appreciate your feedback as it is through feedback that we continue to grow. I apologize that your stay did not go as planned and would welcome the opportunity to gain your loyalty. While the service you received is not typical of the hotel, your feedback will provide us with a focus on continuous improvement. Thank you again for choosing us and we look forward to providing a more enjoyable experience the next time you stay .
"A nice hotel for a weekend getaway"
Clean comfy rooms in the arboretum area.Hotels.com 真实住客点评
"Great value. Nice stay. Would happily return."
I was impressed by the value for the money. I was in town visiting with my adult daughter and this large room with a comfortable sitting area provided us plenty of space. The fully stocked kitchenette had all tableware including even a pasta strainer and wine opener. They thought of everything. Breakfast was very nice with multiple hot food options. […] We did not attend the evening social but the menu for those sounded nice also. The only disappointment was that the hot tub was permanently closed, as in filled in with concrete. We had hoped to soak after canoeing in Lady Bird Lake. The Domain is just across the highway for plenty of shopping and dining. 阅读更多信息Hotels.com 真实住客点评
"NW Austin Bargain"
For the price it was a great bargain, Room was spacious and clean. I liked having only 8 rooms per building. This limited the noise factor - a positive. Location was good - close to Mopac and Hwy 183.Hotels.com 真实住客点评
"Very accommodations and location"
Conveniently located to shopping and dining and access to major freeways. Our room was noisy because of the traffic on Hwy 360.Hotels.com 真实住客点评
"Quiet & Comfortable"
The hotel staff was very friendly, and the room was comfortable and quiet.Hotels.com 真实住客点评
"I shall return"
The staff is very friendly and helpful. Asked a staff member if a particular store was nearby. Not only did she tell me where it was she went and printed the directions. It is located in a nice area that is a short car ride to downtown. Last but not least, they have a social Monday to Thursday, free food and drinks are provided. A real nice touch.Hotels.com 真实住客点评
"Pretty Perfect other than no ice available..."
Everything was wonderful. We voted 5 on the total experience. My husband was disappointed that not even the office could fill an ice request. You had to wait for water to freeze.Hotels.com 真实住客点评
Asked for the quietest room possible. Gave us a room in the Main Building. People in the room next to us stayed up until 1:00 AM and we could hear them talking. They were not yelling just normal conversation. Could hear activity in thei bathroom until 2:00 AM. Previous stays were in another building and everything was perfect. Breakfast was great.Hotels.com 真实住客点评
"would recommend"
Had a great stay and would come back again. Staff was friendly, room was clean, and very modern.Hotels.com 真实住客点评
"Unbelievable"
Kids loved it! We will definitely stay here again. I recommend this spacious hotel.Hotels.com 真实住客点评
Great hotel nice staff and good rooms! No complaints what so ever. Will definitely stay here again.Hotels.com 真实住客点评
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"Excellent Hotel for the Price"
Everything was great about this hotel. The staff was friendly and helpful, the room was extremely clean with everything that you need for an overnight stay. Their breakfast was good. I was a little disappointed that they offer social hours that include food most evenings (M-Thursday) unfortunately my stay was on a Friday night, wish they would have […] that service every night BUT most hotels don't have it at all so who am I to complain. Very particular about my bed in hotels and this was top notch and very comfortable. Pillow top mattress with extra blankets if you need them. Overall a happy customer! 阅读更多信息Hotels.com 真实住客点评
"it was fine"
Overall the room was OK. Nothing spectacular or outstanding. The pictures were nicer than the actual rooms and for the price I think I would have been happier in a cheaper hotel like Fairfield inn etc. It appears to be a "new look" but felt old. It was very convenient though and it suited its purpose.Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you for taking the time to review our hotel. I appreciate your feedback as we review all feedback to ensure we move forward and strive to provide "authentic hospitality". We look forward to your return visit to our hotel while in Austin. Bryan Heintz General Manager
"Satisfied"
This hotel is located right off of Mopac. Easy to hop on the highway and get around town. We drove around the building at first because the hotel looked more like an apartment complex. The girls at the front desk were very welcoming and gave me the answers to questions I had without having to ask (check-out time, breakfast hours, and wi-fi access). […] The hotel is separated into 3 or 4 buildings. I didnt really like this. We stayed in building 2 on the 3rd floor. The breakfast was held in the 1st building and since we were too lazy to walk over there we missed out. We were asked what floor we preferred and I should have said the 1st floor. The elevator broke down later that night when we were on our way out. Stairs + luggage = no fun. I really liked the set up of the room. There was a section outside of the bathroom with a sink and full length mirror. Worked out great with 2 girls that needed to get ready to go out. Overall it was nice. Only complaint was the elevator. 阅读更多信息Hotels.com 真实住客点评
The hotel was nice, although the windows were difficult to openHotels.com 真实住客点评
"Overpriced"
Good area, very friendly, helpful staff. Liked the building layout, but building condition was sub par. Entry door latch so loose, the door banged every time any other suite door opened & closed. Tub had a bad spot in the bottom. Bathroom size & conveinence not adequate. King bed, couch, TV, & IT all very good. Overall experience would have been acceptable, […] for a rate that matched the room quality. Facility is overpriced compared to other options in the same area. 阅读更多信息Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Mr. Ronnie, Thank you for taking the time to review our hotel and provide feedback. I was happy to see that the service you received was friendly and very helpful. I apologize that your room was not up to the level in which we like to provide and appreciate your feedback as it will allow us the opportunity to improve. Thank you for choosing the Hyatt house Austin Arboretum and look forward to your return in the future. Bryan Heintz General Manager
Awesome place. Will stay here again when I visit Austin again. Room was clean and really nice. Close to downtown Austin and Hill counrty. Close to a lot of stores for shopping too. Loved it!Hotels.com 真实住客点评
"Thanks"
Was very nice.Hotels.com 真实住客点评
"Great place"
Very comfortable and spacious rooms. Great for families.Expedia 真实住客点评
"Clean hotel"
The couches were vacuumed- can see when we arrived. Room smelled great like some type of air fresher. Bed was good-clean sheets and pillows not too soft. AC was great since it was not the low ones by the windows, but high ones right under the ceiling (ones you see in apts and homes) breakfast was ok, OJ was great-tasted very fresh. BReakfast consist […] of cereals, oatmeal, bagels, potatoes, waffles, and sausage patty. 阅读更多信息Hotels.com 真实住客点评
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"Perfect for a six-person group"
The stay with Hyatt House was a test to see if it was feasible for our team to commute to and stay in Austin for a night or weekend. Needless to say, the stay was a more positive experience than expected; communication was great, the room was more than adequate for our needs, and the staff - including one gentleman by the name of Johnathan - was ex […] cellent. 阅读更多信息Hotels.com 真实住客点评
"Colose to my need!"
Staying there was free of any problem!Hotels.com 真实住客点评
"They think of everything"
I stayed here over the holidays while visiting my family. It had everything I needed. Now, if you're talking "wanted" like room service, non-lumpy bed, luxurious bedding, it does not have these things, but for the money it's a very good value.Hotels.com 真实住客点评
"Convenient location for our destination"
We thought the room was great and wished we could have stayed longer. Love the kitchen. Will definitely stay there again.Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for the feedback we are glad the kitchen was a plus. Look forward to your return
"GREAT choice!"
This was an excellent value and great hotel. The staff were extremely friendly and helpful. We were trying to find area restaurants and the front desk staff were very knowledgeable and helpful. The location was perfect for getting around town. The room itself was clean and we loved having the small kitchenette. I will definitely stay here again! (and […] every time I come to Austin). 阅读更多信息Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for providing information about your experience, we were so happy to hear how much we were able to assist you. Hope you have a great Holiday Season
The layout and rooms look and feel more like university dorms or 1970's apartments. We arrived at night and were briefly shown a bad copy of the layout of the property with a brief "your room is in this building". Was not given copy then went out to find my building. Property is very low lighted at night and after going through 2 buildings as the signage […] is non existance by the entrances. It took me 30 minutes to find my room. Other members of our group found the property fondly and enjoyed the extra "apartment feel" 阅读更多信息Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for the feedback regarding signage, we will be addressing that in the new future. I am glad to hear your group enjoyed their visit. We will be renovating at the end of 2013 so please come back we would love to host you.
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"Room"
Very comfortable and well equippedHotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for your kind words we wish you a wonderful Holiday Season!
Rooms were spacious and clean. Continental breakfast (no charge) was very good. Staff was attentive, friendly and helpful.Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for providing the feedback I will share with the team, have a great holiday season!
"Spacious"
Comfortable and spacious rooms with good location.Expedia 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for the feedback. We are glad to hear you enjoyed the size of the rooms and the location. Happy New Year!
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"Great location, great price, comfortable room"
Our stay at the Hyatt House Austin Arboretum was excellent! We had a very comfortable room with many amenities such as a microwave, fridge and stovetop. It was reasonable priced and clean. The staff was very helpful. I would recommend this hotel to anyone staying in Austin; great location too!Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 We are so glad to hear you enjoyed your visit and the room layout worked well for you. We wish you a wonderful Holiday Season and look forward to your return,
"Amazing for the price"
Was expecting something a little different , but fr the price it was wonderful and the breakfast was really great!Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for your positive feedback, we look forward to your return!
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"Great Experience!"
My stay at this Hyatt House was great! The staff is super friendly and helpful. I had a couple of issues with the internet that were fixed right away, and with a smile. The hotel itself is well kept and clean, and is great for business travelers staying for a few nights in the Austin area. The hotel has quick freeway access, so even though I missed […] staying closer to downtown, it was only a 15 minute drive. 阅读更多信息Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for taking your valuable time to provide us feedback. I am glad to hear everything went well and we look forward to your return!
"Great Hotel - Austin"
It was excellent. The room was nice and it was in a convent location for where we needed to be.Expedia 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for your feedback, we hope to see you again soon!
"Great stay"
Love the kitchen great for a long trip! Quiet and very neat!Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for your response, I wish you a great remainder of the year!
I had a problem with the AC, and they took care of it immediately. I was very pleased with their service.Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for taking time to provide us with your feedback. We wish you an amazing remainder of 2012 and look forward to your return.
"Great Place to stay in North Austin"
Large room with full kitchen, living room and king size bed. Doesn't get any better. Oh, and just blocks from a great shopping area...Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for taking time to provide us with your feedback. We wish you an amazing remainder of 2012 and look forward to your return.
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HYATT house Austin/Arboretum 的回复 Thank you so much for taking the time to provide ratings on our hotel. We look forward to your return in 2012
"I'll stay again."
Breakfast and social hour food and service were exceptional. Both the freshness of the food and the hospitality were excellent. I felt that I got my money's worth here.Expedia 真实住客点评
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"Beautiful hotel and setting, close to downtown"
Loved the setting overlooking Town Lake. We sat out on the patio in the morning and the evening. Hotel and room were beautiful. Breakfast staff was very accommodating and the included buffet was delicious. Reception/check in staff fantastic. Bar server was OK. Parking fees a little steep, but I can understand due to downtown location. But the in-room […] wi-fi internet fee of $13 seems unnecessary for 2012. Most hotels offer this complimentary now and expensive hotels definitely should. Overall, I'd stay here again. 阅读更多信息Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for taking your time to provide the information. We look forward to your return in 2012,
"close to conference place"
I would like to comne back again sometime and stay in Hyatt HouseHotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you so much for responding. We look forward to your return visit and if we can be of assistance please let us know,
"Easy access - all comforts of home"
Excellent, comfortable bed, great shower/water pressure. Kitchenette well stocked with needed utensils. Staff was courteous and helpful.Hotels.com 真实住客点评
HYATT house Austin/Arboretum 的回复 Thank you for taking the time to provide us with your positive experience. We look forward to your return and wish you the best 2012!
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