夏威夷费尔蒙兰花酒店 (The Fairmont Orchid, Hawaii) - 夏威夷（大岛）

太值了！这家宾馆比Kona或者Waikiki这儿90％的宾馆都好

Hotels.com 真实住客点评

费尔蒙特兰花宾馆很漂亮，并且致力于尽可能满足你所有的需求。由于宾馆的早餐自助相当的贵，所以我更推荐泳池边上的熟食店。我们在那儿的住宿很愉快，我们将再次入住那里！

Hotels.com 真实住客点评

我们被费尔蒙特兰花宾馆给耍了：我们通过Hotel.com预订了间海景房间，但是这房间的服务是包含在成套服务里面的，他们给我们安排了间只有部分海景的房间（有两张标间大床，然而我们已经要求要了张套房大床——他们的解决方法就是第二天给我们换了个地方但窗外景并没有改变）。请务必当心你住这家宾馆得到的服务是否与你所支付的费用相符。

Hotels.com 真实住客点评

当我们走向柜台想反应，我们已付费的房间内无线网络无法使用时，柜台人员竟头也不抬地拨着她的电话，用食指指着正走向她的我们说"Just moment!"；当我们要check out 时，正想开口向柜台人员表达意见时，她低头看着计算机屏幕，问说"What's up?"我们简直无法相信，收费高昂的饭店，柜台门面人员竟是如此的不懂礼貌，真是令人失望!

Hotels.com 真实住客点评

Hotel staff were very accommodating. Our room was clean and very comfortable. Beautiful place all around!

Hotels.com 真实住客点评

The Fairmont Orchid is a great hotel on the Big Island. Comfortable rooms, lots of restaurant options, great pool and view of the ocean. It's fairly isolated, so renting a car is a good idea if you want to see the island (and car rentals are cheap). We tried a few restaurants in Kailau and were very pleased, especially Jackie Rey's and Kona Brewery. […] If you want to relax, enjoy the weather and take it easy you cannot go wrong here. 阅读更多信息

Hotels.com 真实住客点评

Overall I would give this hotel an excellent rating. Everyone was very pleasant, food was very good and valets were quick on their toes.

Hotels.com 真实住客点评

Wonderful resort experience. Our room had a partial ocean view overlooking the beautiful golf course and was tranquil and quiet - just what we were looking for. The room was spotless and very recently updated including a fresh coat of paint without a single mar or scratch on the walls. The rooms have refrigerators which was convenient. Self park costs […] nearly as much as valet so we used the valet. Good exercise facility and yoga classes including "FloYo" which takes place in their beach lagoon on paddleboards for those who might enjoy this (my wife enjoyed it immensely). 阅读更多信息

Expedia 真实住客点评

I booked a partial ocean view deluxe type of room with a king bed months before my trip to the Big Island Hawaii for a romantic getaway. The type of room with king bed was confirmed on the Expedia itinerary. When I arrived at the Fairmont Orchard I was informed by the front desk personnel that they only had a room with two queen beds. I was told by […] the front desk staff that room type is not guaranteed when booking through Expedia. Even though I am a member of the Fairmont President's Club, I was told that no rooms with a king bed were available and that I had no choice but to take the room with two queens. The room itself had not been properly cleaned. There were cookie crumbs all over the floor that you could obviously feel when walking barefoot. I had to call for housekeeping to come and vacuum the room. Not the level of cleanliness that I would expect from a five star hotel. Although the hotel serving staff at the pool, bars, and restaurant were excellent, the front desk personnel were generally rude and not at all helpful. Valet parking is understaffed and expect to wait a while for your car if you valet. On a positive note: This used to be the Ritz Carlton, and the hotel in general still feels like a Ritz. I had stayed at this hotel about 15 years ago when it was the Ritz, and the hotel common areas are still beautiful, wonderfully landscaped, and well kept up. This hotel does not show its age. Overall a great hotel with some staff that doesn't really care. 阅读更多信息

Expedia 真实住客点评

We had a great time at the Fairmont Orchid. Gold, views, food and drinks left us completely thrilled. This was the final and memorable day, morning and night of our trip to Hawaii

Hotels.com 真实住客点评

Good hotel. Friendly staff, nice ameneties. Unfortunately, I had a cockroach crawl into my room right as room service was coming with my dinner. Good-sized cockroach. Probably wouldn't stay here again, nothing special at this hotel compared to the ones around it

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We loved swimming in the free form pool, around hibiscus and palm trees, next to the ocean. It took me 7 minutes to swim one entire passage around the pool. Warm water, warm day, I was usually alone swimming daily 8-9 a.m. The pool is only 3 1/2 feet deep, so also would be ideal for water walkers. Big soft towels are provided by the pool. Snorkeling […] amid turles and colorful fish in the hotel's very large beautiful lagoon was best of any of the 4 islands we have visited. Winter ocean waters being especially dangerous, swimming and snorkeling in protected hotel waters is a priority. What gorgeous grounds, with stunning waterfalls, abundant flowers, exotic plants. Our comfy room looked out on ocean and mountains. Loved our evening dinners at their beach cafe, watching the sun set over the ocean, sipping our mai tais and strawberrry-coconut smoothie. 阅读更多信息

Expedia 真实住客点评

Though Location is not convenient, we was satisfied with the facilityand comfortable stay. If we booked this hotel for next new year vacation, I want to stay at least 3 days in a row.

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Beautiful location, nice variety of restaurants (they morph from breakfast buffet in the morning to Japanese dining in the evening). Several out door restaurants for lunch and dinner. The pool area is very nice. There seemed to be a lot of young couples with young children, as well as seniors. Golf courses didn't seem to be busy anytime of day. Lovely […] Hawaiian musicians in the evening at the Luana Lounge (before and after sunset) and Brown's Restaurant during the dinner hour. There is a little bay with a very small crescent sand beach so if you are looking for long walks on sandy beaches you have to go off property. 阅读更多信息

Expedia 真实住客点评

This is a beautiful property, very comfortable and relaxing. The staff is friendly and accomodating. I was there a short time so I did not use the spa or all of the dining options at the property, but proximity of shops was a positive for shopping and dininng.

Expedia 真实住客点评

A very upscale experience. The pool is large and you don't have to fight for space. The beach cove is perfect for children. The rooms are spotless and very comfortable. The staff is extremely accommodating to any of your needs. There is a refrigerator in the room and a great grocery store down the road for small items. I'll be back.

Expedia 真实住客点评

This property failed to manage the peak season crowd during the Christmas holiday and demonstrated frustrating service inconsistency on a daily basis. If you go there, find out in advance if the hotel is fully booked. If so, be careful because there is not enough capacity in their shared facilities - restaurants, pool, beach, etc - to handle a fully […] occupied hotel. We endured long waits for seating and food at the restaurants (simple things like plates weren't available some days on the breakfast buffet), we had to fight to get a space near the pool, and the other hotel guests were forced to be overly assertive which made the entire stay anything but relaxing. On the upside, the property itself is beautiful and the snorkeling right off of their beach is excellent. 阅读更多信息

Expedia 真实住客点评

The hotel, room accommodations, and general experience are great. The front desk and bell staff provided the kind of service you'd hope for and expect at the Fairmont. However - other service staff was decidedly disappointing, particularly in the restaurants. More than once we encountered rude and indifferent service staff - a surprise and disappointment, […] as our last trip to the property in 2010 was delightful all the way around. The property is well maintained, with more upgrades underway, the grounds a re great, etc. - just have to work on the service staff. 阅读更多信息

Expedia 真实住客点评

We will be back.

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Would go back in a second. Beautiful grounds, great staff!!

Hotels.com 真实住客点评

A superb and well run hotel with pleasant and friendly staff. Hotel location is wonderful and the rooms are comfortable, clean and well appointed. Since our last visit, where I was annoyed they deemed it necessary to charge for parking, it was a very pleasant surprise to find that this was no longer the case. Well done.

Expedia 真实住客点评

The hotel was great. Expected to have ridiculously priced food and was not disappointed, but at least it was okay. Golf course was great, friendly staff, the room was perfect. We have only two areas that the hotel could improve: 1. The main swimming pool needs to be heated; 2. The hallways don't need to be so air conditioned.

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Hotels.com 真实住客点评

Exceptional service, friendly staff, beautifully maintained grounds, lots of great beachfront property adjacent and onsite to walk or jog along, lagoon was great for water activities staying close to the resort...definitely would recommend.

Hotels.com 真实住客点评

Understated elegance...a beautiful relaxing and peaceful time. A tad annoying to be charged for random things like parking...but overall lovely!

Expedia 真实住客点评

The Fairmont is a beautiful property with VERY friendly staff and great location. The Concierge desk gave us great recommendations from places to eat and activities to do. Be prepared to pay high prices for the restaurant experience. The food is pretty good, just expensive. They've just done some renovations to the rooms and it looks great.

Expedia 真实住客点评

Hotel was fabulous overall. Grounds were well kept and rooms were spacious and well appointed. It would have been great if restaurants were open later considering that your only option after 9:00 pm was room service. No other entertainment available other than Happy Hour at the lounge. Also need extra coffee servings in the room as well as "to go"  […] cups 阅读更多信息

Expedia 真实住客点评

Beautiful resort, extremely quiet. Had the entire swimming pool to myself on more than one occasion. Staff could not be more friendly. Highly recommend!!!

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This hotel is not for kids. Good for adults that want a quiet and relaxing stay. The shuttle service is the best! They take you next door to Maunalani, which we ate for Breakfast Buffet. They also take you to the small shopping center that had the greatest Japanese Restaurant and a grocery store that you can get cheaper food. The cove beach area is […] the nicest I have ever seen on the islands ( and I live here!) a really nice place to snorkel, paddle board, catch crabs and have fun with kids. We sat and watched the sun set and collected sea shells. I highly recommend if you want someplace quiet. It is close to Waimea (20min drive) but far from the airport and Kailua Kona town (45mins). I would go back there again 阅读更多信息

Hotels.com 真实住客点评

This is an excellent hotel. I have two complaints: Expedia indicated this was a 'children free' hotel. It was not. The hotel charged $17 for self-parking daily. This is a ridiculous fee considering there is plenty of space in the island. This charge should have been included in the overall fee, more over, parking should be complimentary.

Expedia 真实住客点评

We went for anniversary trip and couldn't have been happier. The room overlooked fabulous gardens and we were steps from the beach. Staff was excellent. Would recommend to anyone.

Expedia 真实住客点评

We loved the Fairmont Orchid and look forward to returning in the future. Several floors of rooms in the south tower had been taken out of service for refurbishment so the resort was quieter than usual (mid Sept '12). Our room hadn't been refurbished yet but was still very nice. The grounds are beautifully landscaped. Service at the hotel was impeccable. […] My husband loved playing golf at the two Mauna Lani courses and I enjoyed the spa. 阅读更多信息

Expedia 真实住客点评

Everything was very beautiful. The only thing we not reserve an ocean view room because it was not worth the extra money. The block wall on the patio is too tall to see over. We definately will return and wish for a room that faces the pool on the north side. Georgeous! Next time we will leave one day earlier and spend the night in California instead […] of flying all night and day. 阅读更多信息

Expedia 真实住客点评

just an amazing place. Everything was excellent! The "gold" option was great - NO nickle & dimeing at all - EVERYTHING is included; parking, breakfast, tea time and hor dourves!

Expedia 真实住客点评

I was spoiled back in 2008 when I stayed at the Kona Village: it was a unique, magical place. Unfortunately, it sustained heavy damage from the 2011 tsunami and has not reopened. I am happy to say that while it's not Kona Village, the Fairmont Orchid has a very similar feel. It is a small, intimiate, romantic resort with beautiful decor and the grounds […] are just gorgeous with all the tropical plantings. There are plenty of places to just hang out and relax whether you want to have sun or shade whether you are on the beach, by the pool, or lounging in comfy chairs on the hotel lanais. The priviate bay is teeming with all kinds of fish and honu so snorkeling is excellent. It is a family-friendly resort and the keiki (kids) have so much fun playing in the sand and water of the sheltered cove. The staff are friendly, courteous, and helpful. As a single woman who often vacations by herself, I felt very comforatable there and by the end of my stay, everyone knew my name which made it extra special. I'm looking forward to staying there again. Aloha! 阅读更多信息

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Hotels.com 真实住客点评

Wonderful place to stay, calm, perfectly clean, right place to relax. Large room with huge bathroom and big balcony.

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Expensive-but what isn't in Hawaii. Resort was great. Housekeeping did an excellent job every day. W/in a mile of small shopping w/ 5 restaurants, groecery store, coffee shop. About 2-3 miles south is much bigger shopping area.

Hotels.com 真实住客点评

The hotel was amazing. I am so glad that I joined the Fairmont President's Club before going (it's free) - there were all sorts of extra perks from that. I would definitely stay here again.

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The grounds are beautiful. Beach access is limited to the small bay which is used mostly by children. The rooms are nice but are in need of remodeling. For example, scuffed doors and baseboards, stains on carpet etc. The hotel is central to many other beautiful beaches that you can drive to.

Expedia 真实住客点评

Nice facility. Restaurants at hotel were good but overpriced. Breakfast buffet was $65 for 2 people (without tip). Brown restaurant very good with great outdoor sunset viewing. Steak at the sushi restaurant was better than the sushi. Hotel was in a great location on the island. Housekeeping did not replenish the toiletries. I had to call and request […] more shower gel and lotion. 阅读更多信息

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