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Sugar was once king in Hilo. Now, the town is known for its bay, shops, and farmers market that teems with exotic fruit. Swaying hips abound at Hilo’s Merrie Monarch Festival, a week-long hula contest held after Easter. Hawaii Volcanoes National Park is nearby. There, Kilauea is the hottest attraction as one of the world’s most active volcanoes. At its helm is Pele, the Hawaiian volcano goddess.查看希洛的所有酒店
"Castle Hilo Hawaiian in Hilo Big Island"
"Best Hotel in area"
We stayed here 15 years ago. It has been updated and we enjoyed our 3 night stay before returning to Kona. View from our room was great and the room was nice and bright. Had dinner and breakfast at the hotel since there is not much around the area. Hilo is not a vacation town but did go see Rainbow Fall and a botanical garden. Would stay here again […] . 阅读更多信息Hotels.com 真实住客点评
"A conveniently located hotel."
A great location in an excellent location. Not having wireless connection is a disadvantage.Hotels.com 真实住客点评
"Fine but not worth the price"
This hotel charges as if it is a luxury hotel but cuts all the corners. There are no hairdriers or irons in the room. They don't even give you water glasses. It really annoyed me that the only glasses provided were little paper Dixie cups. Even a sub par two star hotel has glasses. It seemed like they were cutting all the corners but still charging […] the same price as the hilton or Marriott in Kona. Also, the service was lack luster at best. The front desk staff wouldn't give us information on restaurants in the area and could barely bring themselves to answer basic questions. I stayed here on business and would not return. For this price, I expect a higher level of comfort and service. I can stay in another place in town for a lower price and the same or better level of comfort. 阅读更多信息Hotels.com 真实住客点评
The hotel had been updated since we were last there. It was very nice. Our only complaint was about the bar. The lighting was not conducive to relaxing for a drink in the evening, and there were very few options for bar food.Hotels.com 真实住客点评
"Comfortable place for vacation"
I was on a family vacation and had a comfortable stay at Hilo Hawaiian. Would be great if they could also give wifi access as complimentary to guests.Hotels.com 真实住客点评
Awesome location and area and close to all sight seeing attractionsHotels.com 真实住客点评
Overall our stay was nice. The newly renovated rooms were up-to-date and spacious. Requested two double beds and got what we requested. Beds were a little too firm for me. Wish the pillows were fluffy and didn't flatten when used. The bell staff and front desk staff were friendly. Parking spaces were on the small side. We had a nice ocean view. Asked […] for a room with a balcony, but, they didn't accommodate. Would stay again :) 阅读更多信息Hotels.com 真实住客点评
very comfortable and well maintained hotel on the Bay in Hilo.Hotels.com 真实住客点评
"Comfortable room, good service"
Newly renovated large comfortable rooms. Fantastic service and food in the restaurantHotels.com 真实住客点评
"Comfort and Views"
We stayed on three islands during our October 2013 Hawaiin holiday. The Hilo Hawaiian hotel was by far the most comfortable with a large room and separate bath / powder room. We had booked a King room, but arriving in the early morning it was not ready. We were offered a double queen room at the end of the passage on the ocean front. So glad we took […] this room, we had views of the bay and Hilo and coconut island. Rgis room had louvered windows so we had fresh air and could enjoy the breeze. We enjoyed the restaurant on two evenings and a bar meal on another. The location was good, just far enough from town to be peaceful, but 5 minutes from restaurants and Ken's Pancake house. We had a hire car and there was plenty of parking. Will be recommending to family and friends and will be staying here again. 阅读更多信息Hotels.com 真实住客点评
"Fantastic view and location!"
I had an ocean(Hilo Bay)view room. Fantastic! Would return without hesitation.Only negative: only 2 restaurants on premises--both over-priced!Hotels.com 真实住客点评
"As good as there is in Hilo"
There really aren't many hotel options in Hilo and this seems like the nicest among limited selection. Hotel is definitely dated but the rooms were clean and the location is good. Wifi costs extra. Not the best value for money but then neither are any of the alternatives.Hotels.com 真实住客点评
"Relaxing in Hilo"
We had four pleasant nights at the Castle Hawaiian Hilo we chose to pay extra to have an ocean view which was amazing. We did not eat in the restaurant but had some meals in the bar area which were fine. The only criticism we had was the pool area which could do with some live and attention. Maybe that is next on the renovation plan.Hotels.com 真实住客点评
"Close to airport."
I definitely enjoy my stay. The rooms were recently redone. The beds were very comfortable. The location was great, being close to the airport all both major highways.Hotels.com 真实住客点评
The hotel was central to everything we wanted to do. Close to airport and helicopter trip, volcanos and observatory. Outlook was stunning and staff helpful. Think we had one of the newly refurbished rooms and it was lovely.Hotels.com 真实住客点评
Nice hotel in good location. Intermittent smell of smoke in the room, maybe from the air con system.Hotels.com 真实住客点评
"Good base for exploring SE of Big Island"
Nice clean basic hotel, friendly staff and mins from airport for helicopter tour of volcanoes. Free parking a plus and free shuttle to airport. Very helpful and knowledgeable tour desk staffExpedia 真实住客点评
"It is okay."
Acceptable hotel, a bit basic, nothing flashy but if you just want a clean room it is fine. I think it is being upgraded presently(they look to be upgrading the rooms on upper floors). A bit of a walk to town if you are without a car.Expedia 真实住客点评
"A super nice and reasonably priced hotel!!!"
Stayed at this hotel for 2 nights. Fantastic ocean view, wonderful service, and extremely clean facility.Expedia 真实住客点评
"Old hotel being renovated"
We got stuck with a room next to the elevator and it was LOUD. room had been remodeled so the decor was updated which was OK. The Pool was COLD, with cold water running into to fill it. Not nice for a Hawaii swim.Expedia 真实住客点评
希洛城堡夏威夷酒店 (Castle Hilo Hawaiian Hotel) 的回复 Dear Valued Guest: Aloha! Please accept my humble apologies for failing to meet your expectations. I will have our elevators checked by our elevator company to see what is causing these noise concerns. As far as the water temperature in our swimming pool, I apologize for not having a heated pool. We live in the tropics with comfortable temperatures in the 70s to 90s and most guests prefer the natural temperatures of our waters. I will however speak to our owners for future consideration. My apologies again and I hope to be able to service you again on your next visit to our islands. Sincerely, General Manager
"Super clean affordable stay"
This place is a great find and worth more than what you will pay for it. The attached restaurant is top notch. Concierge is great at getting you set up with sightseeing and the seafacing balcony views are super. Room is very nice and comfortable and bathrooms clean. Wifi is a bit iffy - never could get it to work was the only negative.Hotels.com 真实住客点评
"A Nice view of Hilo Bay"
Parking was somewhat difficult, but it was worth it. Employees were cheerful and were willing to assist with any issues. Hotel room walls are rather thin as you could hear conversations from adjacent rooms.Hotels.com 真实住客点评
"Very nice Hotel"
We stayed for two nights during our drive around the island, we were put in a renovated room, and it was very nice! On par with full service Hilton's I have stayed at in the past. Very comfortable, right near town, and beautiful parks surround it on the Bay. It was inexpensive and there is some good, cheap eats within 5 minutes of the hotel by car.Expedia 真实住客点评
"Good convenient Hotel for the $"
We are staying Kona and wanted to visit the Volcanos, so we only stayed 1 night I. Hilo. This Hotel was perfect for that. , Cheap price, ocean view with a balcony, clean room, a bit dated, and the Hotel is going through a renovation so lots of construction noise during the day. Not a problem, though, as we were out all day. Had a nice visit!Expedia 真实住客点评
We enjoyed our stay at the Hilo Hawaiian. Just one draw back. Do not park your vehicle under a tree. Sunday morning, our vehicle was bombarded with quite a lot of bird mess.Hotels.com 真实住客点评
"Beautiful view and a clean comfortable room"
We stayed 2 nights in one of the recently renovated rooms. We had a great view of the bay and park. The room was super clean and the staff was very friendly. There are a few restaurants within walking distance and it is about 1/2 hour away from the Volcanoes National Park. The amenities were a bit lacking for younger families; the pool was very basic, […] but it was right next to a great park. 阅读更多信息Expedia 真实住客点评
"Welcoming and comfortable hotel for a short stay"
The hotel was comfortable, and the staff were very helpful. Our room was very respectable, and had an outstanding view (8th floor). Only irritation was that the room was quite close to the lifts which were a bit noisy but this would only affect a few rooms.Expedia 真实住客点评
"Nice location but...."
I understand that renovations are taking place however the hotel was beyond noisy! From in the room you can hear EVERYTHING that is going on in the hallway, in the rooms next door and the rooms above. House keeping cleaning other rooms on the hall woke me up before 6am almost daily and the construction crew soon followed. I understand that they all […] have a job to do but how about a 9-5 job instead of a 6-2.... We seemed to have a few rooms with groups of younger guests that literally ran the hall until midnight. I might have gotten 5 hours of sleep a night, not what you want on a vacation. In addition the air conditioning in our room made the room musty and damp. It was much nicer to just leave the patio door open. 阅读更多信息Expedia 真实住客点评
Hotel was clean and tidy.they were doing some renovations in floors above us. Our rooms were a bit dated but ok.Expedia 真实住客点评
"The room they originally put us in had a/c issues"
once we reported the a/c issues, they sent a locksmith up to check it out, not a maintenance worker. He could not fix the issue. He went downstairs and came back up and said he got us a different room. We were never contacted by the hotel with an apology or any acknowledgement of the room condition. And, to have the locksmith working on an a/c was […] absurd. 阅读更多信息Expedia 真实住客点评
"Good hotel in a good location"
We've stayed here before and liked it then, so a return trip to Hilo put this at the top of our list. Right next to the beautiful Liluokalani Gardens and a half hour drive to the National Park.Hotels.com 真实住客点评
"nice view and convenience location"
hotel is old and dated but consider clean. no wifi in room only wifi in lobby. staff is nice. walking distance to coconut island. we take a walk every day after dinner. the view is great.Expedia 真实住客点评
Hotel room was old, ie 30+ years old. Everything smelled like mold and carpets were dirty and stained. Carpets were so dirty you needed to where shoes to cross it. The beds were about 20 years passed their prime, I still have an acking back days later. I would not recommend staying here to anyone. In general I would skip Hilo and just drive from the […] Kona side in the future. A number of people had told us that the drive was bad, but it would not have been bad enough to make up for a proper hotel. The Hotel is refurbishing a couple floors, but we didn't get one of those rooms. Only one ice machine worked in whole hotel. My kids called some of the stains in the hallway, blood stains. The DNA tests are still out, but they may be right. 阅读更多信息Expedia 真实住客点评
Hotel is being remodeled. Staff was very helpful arranging tours and suggesting great places to eat.Expedia 真实住客点评
"A bit run down"
The hotel is rather run down, though they seem to be making extensive renovations. The room was clean and comfortable, but pretty basic. The restaurant (where I had breakfast) was really bad, unfortunately. The locale is nice, overlooking Hilo Bay and right next to Queen Liliuokalani Gardens. For Hilo it seems to be a standard sort of venue.Hotels.com 真实住客点评
希洛城堡夏威夷酒店 (Castle Hilo Hawaiian Hotel) 的回复 Dear Valued Guest: Aloha! Thank you for taking the time to share your thoughts regarding your recent stay at the Hilo Hawaiian Hotel. We are always open to and appreciate honest and open reviews from all of our guests. Yes, we are currently in the refreshing stages of our guest rooms and corridors. The rooms are beautiful and we have received many nice compliments regarding our efforts. In a couple of weeks we will have reached the halfway point of our guest room refreshing and by the end of October we should be completed. I do apologize for failing to meet your expectations in our Queen’s Court Restaurant. I will speak to the F&B Manager and Executive Chef to see how we can improve. Thank you again and I hope you are able to visit our islands again in the near future. Sincerely, General Manager
not was offer on the pictures when we book our trip our cortine fail off the wall when we walk in they take 1 hour to install it maintenance guy was very upsetHotels.com 真实住客点评
"Nice hotel on Hilo Bay"
Very comfortable hotel room. Open air lobby and a great bar and restaurant connected to the lobby with a view of the ocean. Hotel is undergoing renovations on some of the upper floors as of May 2013, but we were not bothered by noise or dust on the third floor. We would stay there again, especially when the renovations are completed.Expedia 真实住客点评
"Great value, close to airport, would recommend."
Really good value for the location. Easy to get to as we came from Kona side and stayed there to be near the Hilo airport, which was VERY close. Would definitely recommend it and would stay there again.Hotels.com 真实住客点评
As an Island Local, I was embarrassed at the condition of the Castle Hilo Hawwaiian Hotel! I stayed at another Castle property in Waimea, Big Island, & there was literally no difference between what the Castle Hilo Hawaiian offered in there rooms to what was offered at the Castle Kamuela Lodge! The room cleanliness was disgusting, the outdated run-down […] decor was a joke & even some of the staff made the hotel look bad. As I was checking-out, the Cashier behind the desk was courteous and helped me immediately but there was an older gentleman from, I could only guess, Housrkeeping, as he had a broom and dust pan, just standing at the corner of the desk near the Cashier & just "talking story" & not doing any work! I could tell that the Cashier was a little uncomfortable as he just stood there & continued to speak to her while she was helping me! Unbelievable behavior of a staff member! Anyway, unless the Hotel goes through a major renovation (including some of the staff), I believe I will be staying with the Naniloa or one of the new Bed & Breakfast properties & not the Castle Hilo Hawaiian Hotel! 阅读更多信息Hotels.com 真实住客点评
希洛城堡夏威夷酒店 (Castle Hilo Hawaiian Hotel) 的回复 Dear Valued Guest: Aloha and Mahalo for your review. Please accept my apologies for any deficiency you experienced during your recent visit to the Hilo Hawaiian Hotel and the unfavorable perception of our facilities. As you have suggested, we are currently undergoing a refreshment of our guest rooms and corridors. Our second completed floor will be released next week. All of our rooms should be completed by the end of October of this year. As far as the employee concern, I will speak to both the housekeeping and bell managers to make sure this stops immediately. Again, Mahalo for sharing your experiences with us and I hope you will be able to stop by on your next visit and enjoy what our Owners have created for all of our valued guests like you. Sincerely, General Manager
overall, excellent (renovations going on making it even better)Hotels.com 真实住客点评
"Good basic quality"
Friendly and helpful staff. Hotel of acceptable quality and good value for money, Facilities (pool and restaurant) a little basic. Good proximity to a great US "diner": Ken's and an excellent bar/restaurant (Ponds) by the water. Great location for visting the volcanoes and doing helicopter flights (much cheaper than Kino). Tour desk really good.Expedia 真实住客点评
"ZnMars usual layover"
We use this hotel as a stop b4 we fly out 2 Honolulu 4m Hilo. The staff s very accomadating & friendly, we usually get the room w a view of Hilo bay, very romantic. The Resturant on site s nice w a Hawaiian feel, however we eat there 4 dinner only on week nights as they can b pricey (but good) on weekends. Nice placeHotels.com 真实住客点评
"fantastic personal care"
We arrived late and they were amazingly courteous and kind to us. The next morning we needed to get our rental car, and they took us back to the airport at no charge and would not accept a tip. I would love to go back and stay longer.Hotels.com 真实住客点评
It was close to airport and tour bus pick up. There were places to eat. We were in for one night, having come from Kauna'i to the Big Island for the volcano tour. Rooms were not where I would want to spend days.Hotels.com 真实住客点评
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