It's a digital access only hotel, but no one was available to contact before arrival or during. Except when fire alarms were going off for around half an hour, someone responded on WhatsApp. Fire alarms kept going off because of a room next door. There were also engineers coming in each morning to check detectors and replace them.. was not contacted about this prior to arrival or during. Cleaning wasn't great, the cleaners don't replace towels or bedding, they just refold them up and mop.
I would not stay here again. A shame because the location is great. But if you are going to be a digital access hotel with no staff present, you had better get the logistics and routines spot on.