Hotels.com 住客于 2013年02月26日做过点评
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"good hotel"Hotels.com 住客于 2013年02月22日做过点评
some corridors are repainting and it is smelled now. Windows need repaint also i think. Other quipments are good. Small room but it is enought for two considering the standard of London's higher room rate.
"非常满意"Hotels.com 住客于 2013年02月20日做过点评
特价的时候订购的,非常划算。
"Convenient location but weird room"Hotels.com 住客于 2013年02月19日做过点评
It is the first hotel that I stayed in London. The location is quite good from Paddington Station. If you are taking the Heathrow Express or Connect to London, the fist stop has to be Paddington Station. It is more convenient after a long flight. But it is a bit difficult when you are in the Station for the first time. It has to be the exit next to the canal otherwise, you will go around about 30min at least to find the hotel. Take the canal exit and just walk about 8-10min you will find it among several new commerical and office highrise. Basically it is a business hotel. The checkin is rapid and service is good. But room looks a bit weird. The faciily in the bathroom is definitely designed for the diabled people. But the problem lies with the shower. It has no basin to prevent the water running around. After a single shower it will make the bathroom full of water flowing and you can't do anything about it. And it is not right that we have not been informed before checkin.
Hotels.com 住客于 2013年02月18日做过点评
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若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
此酒店不提供任何无障碍设施或残疾人专用设备/服务。若要预订提供这些专用设备/服务的客房,请选择其他酒店。
每天早上提供全套,需要收费。
Grand Royale London Hyde Park内有餐厅。
提供全天候 24 小时客房服务。
以下费用和押金由酒店在提供服务、办理入住或退房手续时收取。
上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。
Please note that the car park is currently unavailable. There is an NCP car park close to the hotel available from £35.00 for 24 hours.
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
This lively, multicultural, residential and business area borders Hyde Park and Kensington Gardens and offers a good choice of mid-price and budget accommodation and restaurants. Plentiful shopping opportunities exist at Queensway and Oxford Street. The major South Kensington museums lie across Kensington Gardens. Paddington Station provides a gateway to towns in the west of England, including Oxford, Windsor, Bath and Bristol.
查看伦敦的所有酒店我发现这家酒店是一个标准合理,超值的酒店。前台员工专业,而且当我们报告我们房间外面有漏水后,迅速的处理了。房间尺寸合理,但是卫生间有一点偏小!!仍然是在一个好位置,值得,而且总体上我想这里是在伦敦住几天的好地方,到地铁非常方便,而且如果我自己来伦敦,我会再住在那里。唯一的抱怨就是对我的喜好来说,晚上房间有一点太冷了。Hotels.com 真实住客点评
"位置棒,房间小"
这家酒店位置就在Hyde Park旁边,靠近交通设施,商店和餐厅。员工很棒,而且房间配备的好,但是“单人”房真的符合了老英国的说法,空间不够一只猫转身。我理解规模经济,但是有时候可能做得过度了。Hotels.com 真实住客点评
"窗帘,窗帘,窗帘"
大厅漂亮,而且非常华丽。尽管房间相当小,足够让人开心而且看起来相当值得。不幸的是,我的房间在酒店的后部,房间整个后面的墙基本上都是窗户。窗户上的百叶窗式半透明的(而且一个坏了),能透过路上周围所有的灯光。我的房间从没有暗过。在加上时间变化,那对我的生物周期是个大破坏。我几乎根本不能入睡。卧室需要暗!我到伦敦出差,所以一天开会过后,我只是想回到酒店休息一会儿,然后到附近吃饭。这意味着我在Queensway吃饭,这是一个极其粗鄙的路。所以,也许,对于我来说应该去个有不同环境的地方更好。Hotels.com 真实住客点评
"A lovely find"
We really liked the stained glass/dark wood look of the hotel and the lobby did not disappoint- an enormous flower display does wonders! The bar is a little small but has interesting history. It is a shame the hotel does not make more of the history of the building- it would have been nice to know some of the past it has. The rooms were small but had […] everything that was needed for a decent night's stay. Very helpful staff on hand to help. Very accommodating with a room problem. 阅读更多信息Hotels.com 真实住客点评
"Good all round"
Pleasant staff gave me an upgrade to a club double. Though very, very small, the room had everything I needed. Would not be comfortable for very large people, but it suited my needs really well. Very helpful and pleasant staff.Hotels.com 真实住客点评
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"Great hotel!"
We really enjoyed our stay at this hotel. I have stayed at many hotels in London, and for the price, this was fantastic. It is a really beautiful old hotel, and although the room was a little small, it didn't feel cramped like most London hotels. I would absolutely stay here again, for business or fun.Hotels.com 真实住客点评
"Small room, but worth it"
The single room in the hotel was on the ground floor in the corner - a very small room (had 3 steps to get to the bed!) but it was clean, the bed was comfy. Fire alarm went off at 3am in the morning which was a bit of a rude awakening, apparently someone forgot that the hotel was a non-smoking one! The location of the hotel is fantastic, a stones throw […] away from Hyde Park, Queensway and Bayswater tube stations and great bus links into Oxford St. 阅读更多信息Hotels.com 真实住客点评
"complaint made good"
i liked the hotel and area fine, however, the window in my room was broken (literally pulled away from the frame at the top) and it was a bitter cold, very windy night. The wind and noise of the road came right in but I was too tired to ask to be moved. The heating made up the difference for the most part. The good news is when I made a complaint and […] showed them the issue I got a personal email from the FOH manager thanking me for letting them know and offering to make good on my next stay. I would go back and give them a second try. 阅读更多信息Hotels.com 真实住客点评
"close to hyde park"
original room was fine but the wardrobe was badly designed/installed which meant there wasn't enough room to hang shirts or jackets from the hanging rail which was very odd. I raised this with reception who moved me to a larger room with better wardrobe space.Hotels.com 真实住客点评
"Pleasant Surprise in Bayswater"
My wife and I had a very pleasant stay in a beautiful hotel in a great and convenient neighborhood. Yes, our room was small but we knew that going in. Great lobby, cute little bar, and everyone was lovely...Hotels.com 真实住客点评
"Tiny Club rooms"
Very disappointedHotels.com 真实住客点评
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Do not what ever you do stay in any basement rooms unless you want a six am early morning call as they throw the laundry down the steps directly outside your room ....Not sure that was a queen sized bed more like a standard double Basement windows seriously in need of double glazingHotels.com 真实住客点评
"Quiet neighborhood, little modern rooms."
Hotel is around the block from the Bayswater tube stop, very convenient. The neighborhood is quiet, near some restaurants and a shopping mall. The lobby is ornate and the rooms are modern. All pictures that I saw online were accurate. The room had just enough to space walk around the comfy queen sized bed, so its small. Like step over your suitcase […] to get into bed, small. There is a wardrobe with some hangers but the wardrobe is about 6 inches deep, so you can't hang up clothes and shut the door. The bed had some hairs in it, mirrors with fingerprints, dirt smudges on the light switches and bathroom door. So it was more dirty than I expected. The shower, which had good water pressure and heat, has no curtain but a 6 inch glass partition and water can splash out easily. The room above us had issues with this and water dripped into our bathroom. It's a no smoking hotel, but our floor and room smelled smoky many of the nights we were there. The room key card also deactivated itself everyday. The wireless internet is only in the lobby. Wired internet is in the room and cord is included. Hair dryer is in the desk drawer. No lock on the pocket door into the bathroom and no deadbolt on the room door. When telling the front desk about the smoke or key issues they were dismissive, saying that just happens sometimes. 阅读更多信息Hotels.com 真实住客点评
"Well maintained and pleasant stay"
Friendly and accommodating staff, as I changed rooms upon arrival. The room I got was comfortable and had everything I needed for a good nights sleep. No restaurant to speak of, but great location for central London business. Will return.Hotels.com 真实住客点评
"Basement rooms that stinks"
Our room was in the basement. Really small as many hotel rooms in London. The shower emanated sewer smell. After asking to change it they told me there were no other rooms of that price category. After opening the windows the smell went away but not my anger.Hotels.com 真实住客点评
(1) the room was too small; (2) desk staff did not seem to have the authority to discuss amending the terms of our stay in include breakfast ... we wanted to know how the inclusion of breakfast would increase our daily cost; (3) the bathroom was clean and comfortable ... the water was hot; (4) one night we were awakened by the strong smell of something […] burning (it smelt a little like electrical wiring) ...when I approached the desk, the night staff advised that staff who were on duty earlier had noticed it, gone outside to see (or smell) where the problem was and concluded that the problem lay outside the building. The staff did offer to have our room checked the following day and offered us another room... I believe an adjustment was made to our bill to provide a complementary breakfast - the issue was that we were not provided with a comforting assurance that there was no problem. 阅读更多信息Hotels.com 真实住客点评
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"Excellent hotel location...prices very well"
For what you pay its an excellent hotel. Rooms are small but thats what you would expect of london.Hotels.com 真实住客点评
"good location"
everything was so good , clean & the internet access in the lobby is pefect with a printer. I have read about the room being so small , but it was beyond my expectations. you can hardly walk in the room & very limited sapce to put your clothes & luggageExpedia 真实住客点评
"A cold and dark weekend!"
good location 2min walk from Bayswater, rooms were clean, I'm afriad that's the only good thing I can say.Night 1,Nov 28th, our room on the ground floor, had no heating, a huge draft blowing in the window, someone had tried to fix with selotape, unsuccessfully, was so cold couldn't sleep very well under our thin duvet.Night 2, asked for heating/window […] to be fixed, or new room, were given a sheet/blanket which helped somewhat but was still a draft blowing on us, on a very cold night of freezing temps.Morning 3, asked again for new room, was told it would be sorted by the time we came back later that evening.Night 3, was assured it had been fixed, but it wasn't, then told it was too late to get another room,so we were transferred to a sister hotel in Notting Hill, and had to come back the following morning to leave our bags.Night 4, given a nicer room, with heating/no drafty windows, and a bottle of wine/chocolates to apologise, which was a nice touch.Morning 5, woke and electricity gone, tried to shower in dark bathroom but no hot water,no phone,no internet,no hairdryer,no iron.while going down the stairs instead of the lift, came across a breakfast room, full of breakfast, noone had told us about. Checked out amidst many unhappy people with wet hair! Everytime we were at reception there were lots of other people complaining. I feel sorry for the people who work there, it could be a great hotel. 阅读更多信息Hotels.com 真实住客点评
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"If you like noise..."
Pretty, old-world style inside, more modern rooms. Fine for basic needs - not more than one night, creaky floors, noisy neighborhood, hostels around each corner. Had the tiniest room in the world at first, could barely move around the bathroom (shower stall only) and woken up by dishes/noises as right next to the kitchen. Switched rooms to nicer room […] on higher floor with balcony, however extremely noisy throughout the night, uneven bed and each floor board seemed to make more noise than the last. Staff was great to switch rooms, very helpful. Though will not be staying here again. 阅读更多信息Hotels.com 真实住客点评
"Close but no cigar..."
Lovely facade, but felt like a dim, recently deserted night club on entry. Staff uniformly miserable. Public spaces potentially lovely, and my room was really well appointed / decorated (close), but drains, aircon and sink plug didn't work. Everything impossibly cramped, e.g. needed to move table to either sit down, or open wardrobe. WiFi (claimed to […] exist) didn't. It is nearly very good, but let down by crowded tiny room, poor maintenance, and dismal staff = (No cigar). Location convenient, but a bit too far down Bayswater for real "comfort and security" 阅读更多信息Hotels.com 真实住客点评
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"Good location"
This hotel had easy walks to two underground stations and Hyde Park. Lots of restaurants and shops nearby too. The lobby was as lovely as pictured but our room was in the nondescript basement. Upstairs would be nicer but it was clean and fairly quiet in good location.Hotels.com 真实住客点评
"Good but tatty"
It's a nice old building, updated tastefully but showing signs of wear and tear in some areas, particulary the skirting boards and tiling. My room was in the middle of the building, which meant that I had no 3G connection, but you do get free wifi. Location is very convenient for central and west London but it's not the most salubrious neighbourhood; […] seemed safe but it's not posh. Service was fine althoug they had to be reminded about my request for the ironing board! 阅读更多信息Hotels.com 真实住客点评
"One night stay in London"
The Grand Royale was in a nice location. The room was small but it was fine for one night. I personally did not have any problems with the hotel, but as I was waiting to be checked in, I heard two different guests that has to be relocated due to overbooking.Expedia 真实住客点评
"Don't bother"
Never got past the lobby which was dingy and old. Some problem with the rooms--had to be moved to another hotel wasting about 1 1/2 hours of precious time in London.Expedia 真实住客点评
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"Excellent location and unique hotel"
Great staff. Room was small; however, based on research we expected this, besides who goes to London and stays in their hotel room. This was our first trip to London and England. Would not hesitate to stay at this hotel again.Hotels.com 真实住客点评
"pleasant stay"
Quiet room very clean. Helpful staff. Very close to underground station. Safe neighborhood. would book againHotels.com 真实住客点评
"Very nice hotel close to the tube and all the site"
Nice hotel.Hotels.com 真实住客点评
"The room was so small I could not sit at the desk!"
Fortunately, my stay was for only one night. The room would have been impossible for any longer. I was totally ripped-off. Unfortunate. The location was what I wanted and the rest of the hotel semed acceptable. This hotel was in no way up to a four star rating and the value was terrible. Two star would be more appropriate; avoid this hotel at all c […] osts. 阅读更多信息Hotels.com 真实住客点评
"decent place to stay"
Despite requesting not to be in the basement - and to have a double bed - my reservation was for a twin in the basement! The staff seemed permanently harrassed by other guests who all had something wring with their booking, so there needs to be some kind of change at the top is my guess. The building is amazing however, with superb Edwardian interiors […] and a nice bit of history about the place, being Lily Langtry's home. The rooms, or certainly the few I've stayed in over the last few years all appear to have been laid out and designed to fit the maximum number into the building so everything feels very cramped. So much so that its not actually possible to fullly open the bathroom door. Even only 2-3 years since the last refit, bathroom fittings are a looking a bit ramshackle, suggesting they were trying to achieve the 'boutique look' with budget materials. Breakfast was good - though with the usual 2nd string hotel appalling and vile tasting plastic scrambled eggs. Does it really take that much effort to cook real eggs that are worth eating? 阅读更多信息Expedia 真实住客点评
"Great place to stay."
Great hotel in a super location. A real gem, will stay again!Expedia 真实住客点评
"great location poor maintanance"
Original room 309 had problem with basin waste draining slowly. When we reported this we were asked if this was our first stay which was a strange question. When we said yes we were told it would get dealt with.Would it have been if this was not our first stay.When we returned later that evening the problem had not been resolved. When we went to reception […] we were immediately offered another room and even shown two rooms to choose from, excellent service. The choice of tube stations makes this an excellent location to stay in and is close to Hyde park and even Oxford street can be walked to in about 30 mins. Would use this hotel again as staff were very attentive and rooms are what we expected in a converted Georgian house. Keep up the good work. 阅读更多信息Hotels.com 真实住客点评
"SMALL ROOMS, GREAT LOCATION"
The Location is great, but the rooms are VERYYYY small, and with very narrow door entrance and 3 stairs. But i did not use the room except for sleeping , i didn't care.The Hotel has a very beautiful old days style lobby and reception.Expedia 真实住客点评
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"Perfect location and price"
The Grand Royale Hyde Park London represents a perfect hotel for a seasoned traveler. Anyone expecting bespoke customer service and a room the size of an American Holiday Inn should look elsewhere. However, if you are seeking prime location, unique and historical building, modern and clean rooms, with very fair pricing (just under a hundred a night […] for a 'single) and adequately friendly staff - this is the place. The rooms are 'tight' for someone not used to staying in an older/vintage city hotel room (much like NYC or Chicago). The rooms are clean, quiet and safe. I loved the remodeled bathroom (which was quite roomy). Two tube stops (Bayswater and Queensway) are within one block, not to mention the bus lines, and less than 2 blocks to a Barclays Bicycle stand (truly the best way to get around Hyde Park and the rest of London if you are comfortable). 阅读更多信息Expedia 真实住客点评
"Great Hotel & Staff - Mgmt is a BUST"
This hotel has a great location. The building is steeped in history and architecture. The staff is great! The rooms are EXTREMLY small but newly renovated. Now for the disaster - I work as a retail consultant so I find the situation perplexing - The management is a disaster...no follow up, they pass the buck from one to the other, they use each other […] as an excuse, they talk down to the staff. Usually when you have this behavior within management it infects the staff, thankfully the virus hasn’t spread! Of the several issues (lost laundry, poorly laundered shirts, and forgotten room service orders) the worst was that none of my business colleagues or I were able to use Outlook to check our mail and work from the hotel because of blocked ports in there router. When we asked them to review this giving them the technical solution on the first day nothing was done. We had to repeat the problem and solution to every manager at the desk for the next 3 days. On the 4th day their IT support guy appeared and gave us the simple response that it was due to company policy and that he had no idea why. When we asked why a hotel that caters to business people would block internet access to our corporate email accounts they couldn't give us an answer. They advertise internet access but for what? Of all my hotel stays around the world I have never seen email access blocked. 阅读更多信息Hotels.com 真实住客点评
"Nice, Clean, and Convenient!"
Yes, the rooms are small. Once you get used to the fact that most European hotel rooms are small, you will love this hotel. The wood paneling in the lobby and staircase is outstanding. The wifi, a necessity for us, worked well. The room was clean and comfortable. The bathroom contained a shower/tub combo (with HOT water!), toilet, and a large bowl sink. […] There are two underground stations nearby: Queensway and Bayswater. There are souvenir shops and restaurants on the way to the underground stations (skip the expensive hotel breakfast!). My husband and I enjoyed our stay and would recommend this hotel to others travelling to London. 阅读更多信息Hotels.com 真实住客点评
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We enjoyed the stay and would use the hotel again, we would also recommend this hotel to others.Hotels.com 真实住客点评
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