Hotels.com 住客于 2013年02月26日做过点评
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Hotels.com 住客于 2013年02月25日做过点评
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Hotels.com 住客于 2013年02月11日做过点评
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"很好"Hotels.com 住客于 2013年01月29日做过点评
装修很豪华很新,服务人员态度友善,房间干净,住的很舒服。五星标准,唯一不好就是停车要另收费
"Near the airport"Hotels.com 住客于 2013年01月29日做过点评
Very good condition. Low price for large room space. Near airport and restraint area, if you have a car.
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
**这些设备/服务可能只在某些客房或房间内提供。某些设备/服务可能会另收费用。
每天早上提供即点即煮早餐,需要收费。
Zentan - 此正式餐厅可俯瞰城市,并提供早餐、午餐、晚餐和周末早午餐。住客可以在酒吧畅饮。提供儿童餐。
提供24 小时客房服务。
酒店的娱乐设施包括室外游泳池和健身设施。
酒店或附近有下列娱乐活动;可能会收取费用。
以下费用和押金由酒店在提供服务、办理入住或退房手续时收取。
上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
Downtown DC is awash with culture. The Smithsonian Institution museum complex flanks the National Mall. The Washington Monument bisects the Mall, just south of the White House. Federal agency headquarters house bureaucrats of varying stripes. Moneyed and powerful lobbyists help create (and quash) laws from K Street. Chinatown and the Washington Convention Center lie east of downtown.
查看华盛顿的所有酒店此住客未发表评论。Hotels.com 真实住客点评
"Clean, Comfy and Helpful"
Great room with an amazing view. I was actually sick (like deathly sick) upon my arrival to the Donovan House. I spent most of my time in the comfy bed watching lots of TV. When I called down to the front desk about the closest Urgent Care, the staff had a list of options for me to choose from. Later that day, I received a phone call from the front […] desk checking in on me to see if there was anything that they could help me with. Staff and service was great! 阅读更多信息Hotels.com 真实住客点评
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"Enjoyed our stay"
the staff is accommodating. The clean is spacy and comfortable. Good location, not too far from the major sites. The restaurant ZenTan was awesome too. Wished that they had complimentary breakfast, but coffee or tea is ok.Hotels.com 真实住客点评
Great staff and service, nice restaurant bar in lobby. Love the Free wine and snacks at Happy Hour! Would have liked to see pool but was under renovation.Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Rocco, Thanks for the review. Rooftop is slated to open mid-May with the pool likely Memorial Day Weekend! See you soon? Cheers, Abe Abe Liao Assistant General Manager
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"Hotel became worse than it was"
I stayed at Donovan 2 yrs ago. The service was impeccable, the amenities were clean, the room was nice although not big. This time, I chose to return to Donovan and chose it over 3 other hotels offered at lower prices and with higher star ratings. The stay was disappointing. I was checked in with the indication of receiving the room with the view. Upon […] entering the room, I found the windows were facing the neighboring windows and the back yard. The biggest disappointment was the room itself - completely worn out carpet, exhausted to losing its color and stained with dark spots throughout the room. Gowns offered were worn out, so was the furniture. The impression was the room was tired of visitors. I called the front desk requesting another room. The manager, although tactfully, still quite intentionally decided to remind me that I bought my stay "through expedia" and was given the upgrade to the king size bed, despite my booking being for a queen size. He then proceeded to ask me whether I would like to downgrade back to queen size. I cared about the cleanliness of the room more than the size of the bed. I went downstairs and requested a downgrade to a room that would have a cleaner carpet. I received the queen size room, and to my disappointment, the glamor of the Kimpton spirit that I am familiar with, was far absent. I will not stay in this Kimpton location again, both because of staff and the condition of the rooms. What a disappointment. 阅读更多信息Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Visitor in 2013, Thanks for sharing your review. Yikes! What a disappointing stay indeed. So sorry that the Hotel Room Condition wasn't up to par. Good news, as we've got a full rooms renovation planned at the end of this year. As for the staff, I am personally disappointed that you received such a poor response. It's not OK and I plan on speaking with the team about it. If you have more to share, I would love to hear. Cheers, Abe Abe Liao Assistant General Manager
"So close...every...time"
Im a devout Kimpton fan so I was very much looking forward to my first trip to DC to be spent with The Donovan House. The first room we got was beautiful but someone had destroyed it by smoking weed in it. Don't get me wrong, totally down for being 420 friendly but it was unbearable. Our next Suite was amazing. The most comfortable hotel bed (and pillows) […] I've ever had. Two bathrooms, an incredible view and within walking distance of great restaurants. The problem was...every time was ordered or needed something it was often wrong; coffee/cold...dinner/wrong.. BUT where they lacked in perfection they made up in personality. They got it right the second (or third) time and were so darn willing you couldn't be upset :) 阅读更多信息Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Monique C, Thanks for your review. Yikes, smoking in the room?!? We are 100% non-smoking hotel, so obviously someone didn't adhear to that. I am so sorry, but great to hear that your next room was awesome. Cheers, Abe Abe Liao Assistant General Manager
"DC getaway"
This was the second time my boyfriend and I stayed at a kingpin hotel! We really enjoyed the location and the modern aspects of the hotel! The only thing of course was the limited parking but it is dc so what do you expect? Other than that everyone was very nice and friendly ! I like these chains of hotels!Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Fre, Thanks for your review. Glad you enjoyed your DC Getaway. Unfortunately. parking can be pricey in really any downtown metropolitan Hotel. Unfortunately, the District is no different. Stay soon, Abe Abe Liao Assistant General Manager
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"Great place to stay"
Had a great time; I'd stayed at Donovan House before, but not for as long as a week. Very pleasant service, great beds, fantastic view of the Circle. My only complaint is the breakfast at Zentan. I get it, things are going to be a little more expensive... but $6 for a cappuccino, $5 for a chocolate croissant? Help me out here. (The prominent "free coffee" […] placard in the room looks like a cappuccino too...) 阅读更多信息Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi David, Thanks for your review. Glad you had an awesome stay. I know, the Hotel markup can be a little more than one expects. Next time, I recommend getting the full continental buffet which includes nice upgraded additions and will include all beverages. Cheers, Abe Abe Liao Assistant General Manager
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"Sleek, modern, conveniently located hotel"
I really enjoyed my stay at the Donovan House. The room was very comfortable and the location is close to the Metro and to a lot of great restaurants.Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Jenny, Thanks for your review! It's all about location. We're really in the middle of it all, not exaggerating. Thanks for sharing! Cheers, Abe Abe Liao Assistant General Manager
"Small Rooms"
The wine reception is hi point. The rooms are not worth the price. But the location is central. I got a great deal on hotels.com so all is well!Hotels.com 真实住客点评
"Girls Get away"
It was very pleasant stay. Busy hotel but quite in the rooms. Well situated to get around Washington DC via public transportation.Expedia 真实住客点评
"Had a blast"
The front desk staff was the best you could wish for, very polite, cheerful, & helpful. The same thing with the doormen, they were tops! The hotel is about 1 mile from the attractions. If you are a walker, you don't need to take a cab but if you have little ones, the walk would be too much for them. Me & my husband did a little of both and the cab was […] about $8 when we chose to catch a ride. I would highly recommend this hotel. The only slight issue was that my husband and I went sightseeing and got back to our hotel at 1pm. The room still hadn't been tidied up by housekeeping so we just opted out of cleaning for that day. (We were ready for a nap, didn't want to worry about housekeeping knocking on the door.) But I would definitely return to this hotel. 阅读更多信息Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Peggy, Thanks for your review. Seems like you a great stay and positive experience with our staff. I did want to speak to your room not being serviced by 1:00PM during your stay. Housekeeping service hours range from 8:30AM till 4:30PM. Look forward to your next stay, Abe Abe Liao Assistant General Manager
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The Weekend Front Desk staff was absolutely fabulous.Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi skinneemonkey, Thanks so much for your review. I totally agree, the Front Desk staff is pretty awesome. Best part, they really care about our guests. Cheers, Abe Abe Liao Assistant General Manager
"Mark was Great!"
Mark made our stay great with Awesome customer service!Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Corey, Thanks for your review! I agree! Mark is pretty great. So much so, he just got promoted! Appreciate the recognition, Abe Abe Liao Assistant General Manager
"Beautiful, Sassy and Classy"
I absolutely love visiting the Donovan House when I'm in DC. The staff is nothing short of spectacular and its location is in the middle of all things lively in DC. You will not be disappointed!Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi CJ, Thanks for your review. I appreciate you sharing your experience online. Best part, the notes about our staff. I agree, they are pretty awesome. Cheers, Abe Abe Liao Assistant General Manager
"Great for a convenient getaway"
My boyfriend and I stayed here for one night as a spontanious getaway from NYC. We loved the room we stayed in, the ample amount of space, and the complementary wine hour upon arrival. The staff was friendly, but not overbearing. The location is excellent, we could walk to anything we wanted to see (restaurants and museums). Would stay again.Expedia 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Nicole, Thanks for your review. Really appreciate you choosing our Hotel for your spontaneous getaway! When's the next one? Cheers, Abe Abe Liao Assistant General Manager
"Great location and service"
Hotel staff were lovely and accommodating and the location was great as it was very close to the Metro station, Chinatown and many great eateries. Parking in the hotel however, is quite expensive but street parking can be found at certain times of the day.Hotels.com 真实住客点评
"Outstanding"
Excellent hotel, boutique style, clean, cool rooms and great location, walking distance to White House and amazing restaurants. Helpful staff, would definitely recommend and go back.Hotels.com 真实住客点评
This is a really fine hotel with a great staff. However the room temperature was hot and I could never get it to cool down-yes in January. You would expect that the sheets in such a great hotel would be comfy but they felt hard like they had cardboard added.Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Greg, Thanks for your review of our Hotel. I apologize for the issues with our Heating System. In the future, please feel free to report these sorts of items to any staff member so we may immediately address it for you. As for the sheets, we use Kimpton Standard Linens throughout the Hotel. Hope you will stay soon, Abe Abe Liao Assistant General Manager
"Clean and friendly, if a bit stark"
The decor is decidedly modern, and sacrifices a bit of comfort for it. The furniture is not the most comfortable and as another reviewer posted, the lighting is pretty bad in the rooms. I don't spend lots of time on my makeup, but the harsh shadows made it pretty tricky to apply. The bed was fine - no trouble sleeping, but ask for a high floor since […] the Thomas Circle traffic can be bothersome if you're sensitive to outside noises. I had to stay here during inauguration week, so prices were a lot higher than usual. All in all, I think the hotel was good and the location is PERFECT. Their gratis happy hour each evening is a REALLY great way to end a long day. Kimpton does some things VERY well: free wine and free wifi. Those things cover up a few other imperfections. Staff is always exceptionally friendly and helpful. Would stay again. 阅读更多信息Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Texas Business Traveler, Thanks for your review! Loved all the detail and feedback specifically regarding the lighting. So you know, we've actually received several other comments about the lighting and we going to be addressing it in the near future. Guest feedback really works! Cheers, Abe Abe Liao Assistant General Manager
Very helpful staff. Working on fixing roomsHotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi A Traveler, Thanks for your review. Loved the comment about our team and yes, we are looking to putting some serious work into the rooms. More to come! Cheers, Abe Abe Liao Assistant General Manager
"Excellent!"
We had a great stay with great service. The complimentary glass of champagne upon arrival was a nice touch!Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi HPS, Thanks for your review. Who doesn't love a complimentary glass at bubbly on arrival? We did this special for the New Year's Eve Weekend. Otherwise, we have our Evening Hosted Manager's Reception daily from 5:00PM to 6:00PM. Cheers, Abe Abe Liao Assistant General Manager
"not what i expected"
it was one of the worst hotels I have ever stayed at and that was only for one night. After that I just packed and checked into another hotel.Expedia 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi vivi, Thanks for your review. First off I apologize for such an underwhelming experience at our Hotel. Although, I have to admit that after reading your review, I also felt a bit unfulfilled as what specific issues you experienced. I always take feedback from customers to improve upon the services provided at the Hotel. In this case, I don't have much to work with. If you have a moment, please contact me at Abe.liao@donovanhousehotel.com so we can discuss further. Hope to hear back from you, Abe Abe Liao Assistant General Manager
"Great Stay!"
The front desk staff was very friendly and efficient. They answered all of my questions and the guys even pointed me in the direction of a nail salon! The room was modern and chic. Could have used a bit more lighting though. The restaurant food was great! It turned into quite the hotspot in the evening. My only quibble is that I requested additional […] blankets and they didn't bring them within 30 minutes, so I had to call back. Overall, I was very pleased and would definitely stay there again. 阅读更多信息Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Linda, Thanks so much for your detailed review. Really pleased that you had such a positive stay. I appreciate the additional feedback regarding the service request as well. I'll look into that. See you soon! Abe Abe Liao Assistant General Manager
"convenient"
Decent hotel in good location. Room and hallway was not the cleanest and no coffee maker in the room.Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi A Traveler, Thanks for your review. We actually provide coffee makers on request for all rooms. If you sign up for Kimpton InTouch, our Guest Loyalty Program, you will be able to add this to your Guest Profile. Additionally, we offer Complimentary Coffee and Tea Service, every morning in our Hotel Living Room. Cheers, Abe Abe Liao Assistant General Manager
"Decent room"
Hotel is fine, nothing spectacular.Hotels.com 真实住客点评
"convenient location!"
I enjoyed my stay at the Donovan House and will gladly return. The staff were professional and extremely courteous. The ambiance was calming and relaxing. The location to the Convention Center was ideal...close enough to walk and not overwhelming to take a taxi. The view from our room was wonderful! There is nothing that I did not like about my staff […] at the Donovan House. 阅读更多信息Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Wanda, Thanks for your review! What an awesome experience. You're right! The convention center is exactly 0.5 Miles from the Hotel. We're a great choice for anything going on down in the Penn Quarter/ Convention Center Area. Cheers, Abe Abe Liao Assistant General Manager
"DIRTY SHEETS"
Everything was fine until we pulled down the comforter and saw the stained sheets and several hairs in the bed. Ruined my nights sleep . Also the rugs were old and stained in many places.The iidea of the boutique hotel was there but the condition of the hotel needs much improvement .Expedia 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Lucy, Thanks for your review. Yikes, what an awful experience. I am so terribly sorry and assure you that this is not an on-going issue. We are also in the process of evaluating our room condition and planning a renovation in the near future. Thanks for your feedback, Abe Abe Liao Assistant General Manager
"Amazing!"
Great location! Great service! Staff was wonderful, quick, friendly and overall extremely accommodating! Go to DC often and this was my first time staying at the Donovan House, wouldn't stay anywhere else now.Hotels.com 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi A verified traveler, Thanks for your "great" review! Appreciate your awesome comments and loyalty. We don't want you to stay anywhere else either! Cheers, Abe Abe Liao Assistant General Manager
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"I'd go back"
Great location, great decor. I wouldn't stay here with kids though, the shower intentionally has a lack of privacy. Great for singles and couples.Expedia 真实住客点评
Donovan House, a Kimpton Hotel 的回复 Hi Bryan, Thank you so much for your review. Glad you enjoyed your experience at our Hotel. While most of our rooms feature the signature, Nautilus Shower, we do have a limited number of rooms that provide traditional shower enclosures. Maybe that could be an option with the kids for your next stay. Cheers, Abe Abe Liao Assistant General Manager
"Perfect Location, Modern Hotel"
Great location and price. I love the modern look and feel, but it's definitely a matter of personal preference.Hotels.com 真实住客点评
The sold my room to someone else at 3am while I was still there and all my payments where in order and didn't even try to compensate me or even apologizeHotels.com 真实住客点评
"Fantastic hotel for all"
Great location fantastic service and big rooms make for a great hotelExpedia 真实住客点评
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"Good location."
The only thing lacking was the quality of stocking the room with washcloths and coffee supplies. We had to call and request these things everyday during our stay.Expedia 真实住客点评
"Great location and super friendly staff!"
We really enjoyed our stay at the Donovan House. The staff was super friendly and attentive. We can't wait to go back in the summer when the pool is open!Expedia 真实住客点评
"Fantastic"
What can I say, from the moment we arrived the staff were at our beck and call. They were friendly, helpful and courteous. The room was spectacular. We had the king deluxe and the view was amazing. This hotel is within walking distance of all the major sites and only a 10 minute walk to Metro Center if you prefer mass transit.Hotels.com 真实住客点评
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"Swanky"
We loved the Donovan House! Modern and stylish, yet not stuffy and with friendly service. The location was great, close to Metro, shopping and dining. The amenities were nice and the room comfortable.Hotels.com 真实住客点评
"Fantastic Hotel"
Very nice service, decoration and location, Approved.Expedia 真实住客点评
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