Verified
10/10 Exceptional
Jan 9, 2026
Roldão
Roldão, 5-night trip
Serhs Natal Grand Hotel & Resort
5.0 star property
Natal beachfront resort with 6 restaurants and spa
Choose dates to view prices
Photo gallery for Serhs Natal Grand Hotel & Resort
Located on Via Costeira, Serhs Natal Grand Hotel & Resort is the perfect haven for families. Enjoy a beachfront escape with a poolside bar, shopping on site and multiple dining options including seafood at one of its 5 restaurants. Relax in the spa or get active with fitness classes and volleyball; afterwards unwind in a free cabana or lounge by one of 3 outdoor pools.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
- Pool
- Free breakfast
- Spa
- Free parking
- Free WiFi
- Restaurant
Main amenities (12)
Main amenities (12)
- Daily housekeeping
- On the beach
- 6 restaurants and 3 bars/lounges
- Full-service spa
- 3 outdoor pools and indoor pool
- Free children's club
- Health club
- Sauna
- Steam room
- Free beach cabanas
- Beach sun loungers
- Beach towels
Feel at home (6)
Feel at home (6)
- Children stay free
- Children's pool
- Children's club (free)
- Playground on site
- Private bathroom
- Television
The current price is CNY820
CNY820
CNY861 total
includes taxes & fees
Apr 6 - Apr 7
Why we love this property
Seaside retreat
Free cabanas, towels, and loungers make this resort a perfect beach haven. The oceanfront location promises an unforgettable coastal escape.
Wellness oasis
Daily spa treatments and massages refresh guests at this resort. The sauna, hot tub, and steam room soothe tired bodies.
Art deco beach resort
The luxury resort's art deco architecture creates a stunning beachfront setting. Curated decor and gardens enhance the sophisticated atmosphere.
Room options
Available filters for rooms
Showing 22 of 22 rooms
View all photos for Room with Side Sea View
Room with Side Sea View
- 25 sq m
- Sleeps 2
View all photos for Room with Sea View
Room with Sea View
- 23 sq m
- Sleeps 2
View all photos for Quadruple Room Deluxe with Sea View
Quadruple Room Deluxe with Sea View
- 27 sq m
- Sleeps 4
View all photos for Quadruple Room Deluxe with Side Sea View
Quadruple Room Deluxe with Side Sea View
- 27 sq m
- Sleeps 4
View all photos for Suite Junior with Side Sea View
Suite Junior with Side Sea View
- 47 sq m
- Sleeps 4
View all photos for Suite Junior with Sea View
Suite Junior with Sea View
- 38 sq m
- Sleeps 4
View all photos for Double Suite with Sea View
Double Suite with Sea View
- 42 sq m
- Sleeps 2
View all photos for Suite Premium with Sea View
Suite Premium with Sea View
- 56 sq m
- Sleeps 2
View all photos for Deluxe Room (Apartamento Prime Lateral Mar)
Deluxe Room (Apartamento Prime Lateral Mar)
9.69.6 out of 10
Exceptional
12 reviews
(12 reviews)
- Beach view
- 26 sq m
- Sleeps 2
- 1 King Bed OR 2 Large Twin Beds
View all photos for Deluxe Room (Apartamento Prime Frente Mar)
Deluxe Room (Apartamento Prime Frente Mar)
8.48.4 out of 10
Very good
15 reviews
(15 reviews)
- Sea view
- 26 sq m
- Sleeps 2
- 1 King Bed OR 1 Twin Bed
View all photos for Family Room (Apartamento Família Prime Lateral Mar)
Family Room (Apartamento Família Prime Lateral Mar)
9.49.4 out of 10
Exceptional
13 reviews
(13 reviews)
- Beach view
- 1 bedroom
- Sleeps 4
- 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
View all photos for Apartamento Família Prime Frente Mar
Apartamento Família Prime Frente Mar
8.88.8 out of 10
Excellent
23 reviews
(23 reviews)
- Beach view
- 1 bedroom
- Sleeps 4
- 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
View all photos for Junior Suite (Prime Lateral Mar)
Junior Suite (Prime Lateral Mar)
10.010.0 out of 10
Exceptional
4 reviews
(4 reviews)
- Partial ocean view
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Twin Sofa Bed
View all photos for Junior Suite (Prime Frente Mar)
Junior Suite (Prime Frente Mar)
9.29.2 out of 10
Wonderful
5 reviews
(5 reviews)
- Beach view
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Double Sofa Bed
View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View
Exclusive Suite, 1 Bedroom, Private Pool, Beach View
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
- Beach view
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Premium Suite
Premium Suite
- Beach view
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Suite Presidencial
Suite Presidencial
- Beach view
- 192 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Quarto Exclusive Family
Quarto Exclusive Family
- Sea view
- 1 bedroom
- Sleeps 4
- 1 Double Bed and 1 Double Sofa Bed
View all photos for Quarto Premium Family
Quarto Premium Family
- Sea view
- 1 bedroom
- Sleeps 4
- 2 Double Beds
View all photos for Double Suite Presidential with Sea View
Double Suite Presidential with Sea View
- 192 sq m
- Sleeps 2
View all photos for Quadruple Suite Master with Sea View
Quadruple Suite Master with Sea View
- 42 sq m
- Sleeps 4
View all photos for Quadruple Suite Premium with Sea View
Quadruple Suite Premium with Sea View
- 56 sq m
- Sleeps 4
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About the neighborhood
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002
What's nearby
- Dunes Park - 1 min walk - 0.0 km
- Natal Convention Center - 14 min walk - 1.2 km
- Praia Shopping - 2 min drive - 1.9 km
- Craft Fair of Ponta Negra - 2 min drive - 2.3 km
- Artesanato Villarte Shops - 2 min drive - 2.3 km
Getting around
- Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive
- Natal Station - 10 min drive
- Natal Bom Pastor Station - 10 min drive
- Natal Padre Joao Maria Station - 11 min drive
Restaurants
- Tapiro Grill - 2 min walk
- Bar Molhado - 2 min walk
- Real Botequim - 5 min drive
- Aram Natal Mar Hotel - 12 min walk
- Pitt Burguer - Pastel e Açaí - 12 min walk
About this property
Serhs Natal Grand Hotel & Resort
At Serhs Natal Grand Hotel & Resort, you can hit the beach to retreat to a free cabana or relax in a sun lounger, plus you'll be within a 15-minute drive of Ponta Negra Beach. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Potiguar, one of 6 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff.
All inclusive
All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
At a glance
Hotel size
- 395 units
- Arranged over 7 floors
Arriving/Leaving
- Check-in start time: 3 PM; Check-in end time: midnight
- Contactless check-in available
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- For any questions, please contact the property using the information on the booking confirmation
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- Parents must have child's birth certificate and photo ID*
- Free children's club
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking and van parking on site
Other information
- Designated smoking areas
Property amenities
Food and drink
- Free buffet breakfast each morning 7:00 AM–10:00 AM
- 6 restaurants
- 3 bars/lounges
- Poolside bar
- Coffee shop
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Free children's club
- Children's pool
- Waterslide
- Playground
What to do
- On the beach
- Fitness classes
- Volleyball
- Shopping
Working away
- Business center
- Meeting rooms
- Computer station
Services
- 24-hour front desk
- Tour/ticket assistance
- On-site car rental
- Dry cleaning/laundry services
- Hair salon
- Luggage storage
- Multilingual staff
- Free beach cabanas
- Free pool cabanas
- Beach sun loungers
- Beach towels
- Pool loungers
- Pool umbrellas
Facilities
- Built in 2005
- Safe-deposit box at front desk
- Garden
- Terrace
- Health club
- 3 outdoor pools
- An indoor pool
- Arcade/game room
- Full-service spa
- Hot tub
- Sauna
- Massage/treatment rooms
- Steam room
- Waterslide
- Banquet hall
- Art Deco architecture
Accessibility
- Braille/raised signage
- Elevator
- Elevator door width (inches): 13
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- 10 on-site accessible parking spaces
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible van parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible registration desk height (inches): 28
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Wheelchair-accessible lounge
- Accessible shuttle
- Visual alarms in hallways
- Front entrance ramp
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Pool access ramp on site
- Smooth flooring in room
Room amenities
Be entertained
- 50-inch Smart TV
- Digital TV channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
Sleep well
- Soundproofed rooms
- Turndown service
- Bed sheets provided
What to enjoy
- Individually decorated
Freshen up
- Private bathroom
- Designer toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste
- Toilet paper
Stay connected
- Desk
- Free WiFi
More
- Daily housekeeping
- In-room safe
- Access via exterior corridors
Special features
Spa
Kensho Spa has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.
The spa is open daily. Guests under 10 years old are not allowed in the spa.
Dining
Potiguar - This restaurant serves breakfast, lunch, and dinner.
Marenostrum - This restaurant specializes in seafood and serves dinner only. Open daily.
Tapiro Grill - This steakhouse serves dinner only. Open daily.
Renato Romagnoni - This restaurant serves dinner only. Open daily.
Jangada - This restaurant serves lunch only. Open daily.
Fees & policies
Children & extra beds
- Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pool, spa, & gym (if applicable)
- Guests under 10 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.
Also known as
Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal
Frequently asked questions
Is there a pool at Serhs Natal Grand Hotel & Resort?
Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Serhs Natal Grand Hotel & Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Serhs Natal Grand Hotel & Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Serhs Natal Grand Hotel & Resort?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Serhs Natal Grand Hotel & Resort and nearby?
Onsite recreation at Serhs Natal Grand Hotel & Resort includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Serhs Natal Grand Hotel & Resort also has 3 bars, an indoor pool, and a sauna, as well as a steam room, an arcade, and a garden.
Are there restaurants at or near Serhs Natal Grand Hotel & Resort?
Yes, there are 6 onsite restaurants, featuring seafood.
What's the area around Serhs Natal Grand Hotel & Resort like?
Serhs Natal Grand Hotel & Resort is in Via Costeira, a short 15-minute walk from Natal Convention Center.
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Reviews
Serhs Natal Grand Hotel & Resort Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.0
Cleanliness
9.0
Location
9.0
Staff & service
8.8
Property conditions & facilities
Guest review summary
What guests liked
- The property offers stunning views of Ponta Negra beach and a beautiful beach area. (3 reviews)
From real guest reviews summarized by AI.Popular mentions
Service staff
Room
View
Bathroom
Toilet
Sea
Shower
Drinks
Reviews
Verified
10/10 Exceptional
Mar 23, 2026
Excelente
Ricardo Santiago
Ricardo Santiago, 2-night trip
Verified
10/10 Exceptional
Nov 19, 2025
The room was spotless, the food was delicious and the people were wonderful. I will definitely come back
Lorraine
Lorraine, 6-night trip
Verified
10/10 Exceptional
Nov 10, 2025
I loved the i installations, and the room was nice as well
Heinz
Heinz, 2-night trip
Verified
10/10 Exceptional
Mar 1, 2025
Serhs
Tremendous, 5 star resort
They deserve every star
Verified traveler
1-night trip
Verified
10/10 Exceptional
May 10, 2025
Stay in Natal
Excellent stay on Júnior Suite sea front.
Room perfect.
Amenities top.
Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
David
David, 3-night trip
Verified
8/10 Very good
Jul 28, 2025
Good option in Natal
We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though.
Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.
Ivonne
Ivonne, 4-night trip
Verified
10/10 Exceptional
Mar 2, 2025
Better than expected!
Thanks to Cicero, we had a great stay at this hotel.
He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer
Maria
Maria, 4-night trip
Verified
10/10 Exceptional
Nov 22, 2025
The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Barrington
Barrington, 3-night trip
Verified
6/10 Good
Dec 1, 2025
The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Florence
Florence, 4-night trip
Verified
6/10 Good
Oct 26, 2024
Staff need more training.
Andrezza
Andrezza, 3-night trip
Verified
10/10 Exceptional
Apr 18, 2025
.
Kenneth
Kenneth, 6-night trip
Verified
6/10 Good
Jul 24, 2025
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing.
...
Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Brandon
Brandon, 5-night trip
Verified
8/10 Very good
Jan 13, 2025
Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa.
Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations.
They were not that good with snacks and the Entertainment is not the best for adults.
It is a really good place for kids and families. Not so much for couples.
My room was amazing! Everything was nice, clean and well maintained.
Camila
Camila, 3-night trip
Verified
10/10 Exceptional
Apr 2, 2026
Excelente estrutura, localização e equipe!
ERIKA
ERIKA, 1-night trip
Verified
10/10 Exceptional
Apr 1, 2026
Excelente escolha em Natal! No entanto, algumas áreas precisam ser revitalizadas. Quarto amplo, limpo e confortável! Hotel ideal para famílias!
Rafael
Rafael, 6-night trip
Verified
8/10 Very good
Mar 30, 2026
Sou sempre justo nas avaliações e nunca vão me dizer sobre "ain, não pegava wifi", "ain, o café da manha era ruim" etc.
Prós:
Localização, fica perto do morro do careca, mas não tão perto da muvuca. dá pra ir andando ou de petinete;
O Hotel possui 5 restaurantes, sendo um no estilo buffet e os outros À la carte, todos maravilhosos, principalmente os À la carte, sem deixar de mencionar o Marenostrum e o Tapiro Gril;
Existem ótimos restaurantes ao redor para quem não estiver no Serhs Inclusive;
Recreação para crianças e adultos;
O time de funcionarios, com exceção do Gabriel que fica na praia são excelentes.
Contra:
Falta treinamento para alguns colaboradores, como por exemplo na hora de pedir alguma bebida ou alimento, eles perguntam o numero do quarto e ja falam o nome, sendo assim alguem pode escutar e fazer o pedido no nome de outra pessoa. O certo seria perguntar o quarto e perguntar onome da pessoa para certificar se é ela mesma;
Não gostei da atitude do Gabriel que fica no bar da praia, ao ser solicitado por uma ´hospede que estava com a cadeira quebrada, ele simplesmente a ignorou, na primeira vez quando ela o chamou, por ele estar com fone de ouvido e na segunda vez quando ela teve que banar os braços na frente dele e mesmo asim ele a ignorou;
Ja estive em muitos Hoteis/Resortes em varios lugares do brasil e exterior e acho um absurdo vc ter que esperar ate as 9 horas para poder ter uma cadeira na praia;
Tem mais contras mas o limite de caracteres ja acabou.
Erick
Erick, 3-night trip
Verified
10/10 Exceptional
Mar 28, 2026
Primeiramente super recomendo o restaurante
Tiago
Tiago, 1-night trip
Verified
10/10 Exceptional
Mar 26, 2026
Muito surpreendente a qualidade dos restaurantes. Suítes impecáveis.
Equipe de recepção muito atenciosa assim como os garçons.
Vítor
Vítor, 6-night trip
Verified
10/10 Exceptional
Mar 25, 2026
Hotel muito bom, quarto espaçoso, ótimo atendimento.
Ponto negativo é o restaurante japonês, que a comida é um pouco decepcionante e a sujeira de área na piscina, mas nada que atrapalhe a experiência do lugar que é maravilhoso
Taffne
Taffne, 3-night trip
Verified
8/10 Very good
Mar 23, 2026
A estrutura do hotel é muito boa. São muitas opções de piscinas, vários restaurantes, diversos bares, muita de recreação, brinquedoteca, campo de futebol. Tudo isso num hotel à beira mar. O quarto é bem amplo. Os pontos negativos são o serviço, um pouco amador, apesar da simpatia dos funcionários. E a comida tem muito a melhorar. O que me chamou atenção foi a qualidade dos alimentos. No café da manhã, o presunto servido era evidente de péssima qualidade, o gosto era inclusive duvidoso, não tive coragem de comer. O ovo era totalmente sem sabor, cheio de água, bolos sem sabor também. A fila da tapioca, no fim de semana, era em torno de 20 minutos e a qualidade da tapioca péssima também.. a massa sequer era peneirada, cheio de bolotas. O que me fez concluir que é muito hóspede para pouco funcionário. Era tanta demanda que o funcionário não consegue ser zeloso. O jantar do buffet, muito fraco, comida de carregação, sem sabor algum. Nem as sobremesas são gostosas, algo tão simples. Parece que tudo é para economizar os gastos do hotel. Portanto, recomendo evitarem comer nos buffets do hotel.
Caroline
Caroline, 1-night trip
Verified
10/10 Exceptional
Mar 22, 2026
Muito bom
Caio
Caio, 7-night trip
Verified
10/10 Exceptional
Mar 18, 2026
Maravilhoso
Cintia
Cintia, 3-night trip
Verified
6/10 Good
Mar 17, 2026
Quarto limpo.
Wulissis
Wulissis, 3-night trip
Verified
10/10 Exceptional
Mar 16, 2026
Hotel cumpre com excelência a sua proposta de um grande resort familiar.
Bom café da manhã
Equipe atenciosa
Gabriel
Gabriel, 1-night trip