A 5 star property, let down heavily by disenfranchised staff and lacking the 5* attention to client care and hospitality.
+Stunning location, real estate, views, potential
-smoking permitted everywhere except inside rooms but people were smoking on the balconies so this smell went into the rooms.
-staff are not particularly warm (reception and bar)
-food overpriced and poor quality
-shower runs between scalding and freezing
-breakfast not well serviced given 5* status, when entering for the first time no-one explains where to sit etc.
-noisy rooms (from adjacent cleaning and hotel services)
-bottle of water given on the first day but no daily top up.
Having travelled the world, this does not match 5* accommodation....a shame as could be a truly special place if they improved on some basics. We stayed in a 4 star in Croatia and this felt more 5 Star than this hotel.
