The Arbutus Hotel takes customer service to a whole new level. The staff could not have been more helpful or friendly. The servers and receptionist were particularly attentive to my mother's gluten restriction with breakfast and dinner.
The hotel is in a beautiful building with lots of intricate decorations and objects to look at.
Our room, however, needed work. The heating came through an overhead fan that made noise every time the vents opened or shut, so I had to sleep with earplugs. The bathroom fan was also loud. The lights were confusing to operate, and one of the bedside lamps didn't work.
The room was mostly clean, but the shower had some mold.