Secret Cliff Resort Phuket - 普吉岛

服务的质量超差

Hotels.com 真实住客点评

我們訂的是海景家庭房，看到大海真不錯。只是臨走時，說不見了一條毛巾，硬是要我們賠了100b，誰圖他一條小方巾吖眞是的!!不過酒店的泳池很漂亮。

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一切都非常好。帮我们从园景房免费升级到海景房。服务员的态度超好。虽然去巴东不太方便，但是酒店有车，你随时都可以走。

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Hotels.com 真实住客点评

普吉岛的秘密悬崖酒店整体感觉都还不错，风景很好，房间干净，就是水压不稳定洗澡水忽冷忽热的。酒店周围没有餐饮，交通相对不便。

Hotels.com 真实住客点评

在Phuket，我住在这家度假酒店。这个地方离Karon Beach大概2公里，离Patong4公里。关于这个地方的最好的事情是它的位置，和餐厅的景色。我在hotels.com/他们的网站上查看了它的图片后，选择了这家度假酒店，并为住宿在海景房支付额外的费用。然而，在入住时，我发现房间的景色被一个巨大的树阻断。我向接待处要求移动到不同的房间，但另外一个房间也有同样的问题。那感觉仿佛我们在支付了海景房费用后，仍住在园景房。一段时间后，我们发现，在房间里的空调不能正常工作，再次向前台抱怨。他们派了一个看门人修复它，但他无法发现问题。再一次，他们拒绝换房间。服务人员尝试是有帮助的，但他们只是需要很长时间才能解决问题。我建议住在这个度假胜地，如果你能忍受坏的服务。

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11月的第一周在这里住宿了6天/5晚。房间 - 我们预订的海景房。房间可以 ...有点过时，需要更新。景色不令人印象深刻，我们几乎看不到大海。5分去2分，浴室没有浴帘，弄湿浴室所有的地方。也显怪异的是，他们要求你不要冲洗厕所纸，而是把它扔进垃圾桶..5分去2分，早餐 - 我们本来比这儿提供的有更小和更便宜的酒店有更好的价差。 5分去2分，位置 - 关于从Patong 或 Karon乘坐15分钟轻便摩托车，绝对两个都不可以步行到达。白天他们有一个公共汽车经过任意这两个地方的一个..如果他们有任何可用的，您可以租一辆轻便摩托车，否则出租车或骑三轮车每程将需要你很多钱，5分去2分，电话和有线电视最后一天不工作了，接待说，他们将收取我们接到前台电话服务的钱，尽管，事实上，电话是停掉了的...整体 - […] 2.5分 阅读更多信息

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Lovely hotel and setting, lots of investment being made whilst we were there, dissapointing location, fairly isolated, nowhere within walking distance, although a free daily shuttle is offered to both Karon and Patong beaches. Lovely views over Karon bay and beach from the resturant. Resturant very nice, good environment, food and service.

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Overall is good but be prepare to walk up steep slope daily. I mean super steep slope that kind of kills the mood. Therefore choose a room on top of the hill is my advice.

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Not satisfied with the service..location is not good. Not near to any beach or any Market . Not well maintained also. Service is also not good.

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Resort outlook and location is romantic and quiet but a bit worn out on the condition and maintenance of most things. Eg: door, basin, shower head, tv, etc. Still acceptable though, but not for the fussy couples. Staffs are somehow friendlier than management level people. I'll still visit.

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The front desk and most other staff are far from thr friendlt Thailand I know. They are all very grumpy except for the guy who took us to our room. I got charged 1000 Bhat to check out at 2PM being told was a late check out, when my booking indicated that check out was at 2PM.This hotel is far from any activities in Phuket. Don't use it

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A good quiet spit away from the hustle and bustle of Patong. Ideal for honeymooners as resorts offers rooms with great view of the andaman sea.

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If you want to live in the jungle among animals it is perfect for you. We had 3 geckos in our room and the hotelstaff did not offer to take them away. They are harmless bbut make loud noises non stop, especially during the night. The hotel is far from the beach and "downtown" part of Karon. It's too far to walk and also too dangerous because of the […] traffic . We will not go back there again but i can imagine that people who like living in the middle of nature would love it. 阅读更多信息

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Secret Cliff was a very nice experience for my husband and my self, we spent about 4 days (part of our honeymoon). The place is BEAUTIFUL with amazing views. Do not worry about transportation to and from the beaches there are daily shuttles from the hotel to the beaches. In case of tours, the tourism companies will pick you up from the hotel. One thing […] I did not like was the fact that I have emailed them two days before our arrival from Bangkok to send us a car to pick us up from air port, the next day they said it will cost this much and I emailed them back OK! when we got to the air port no one was there so we hired a taxi (not a big deal really especially the taxi's price was lower than the hotel's offered ride) anyway, when I asked them how come we did not get our taxi they said they do not check their email after 5:00 pm ( it was already 2:00 pm the next day) I mentioned that too and they just ignored me LOL...so I ignored and moved on..overall experience GREAT =) We loved it 阅读更多信息

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I came 2 years ago to this hotel and it was great I loved it, but after 2 years this hotel completed changed!! The hotel looks not looked after, I don't know if management changed. I had sea view room: Bad maintenance, furniture missing, paint gone on furniture and walls, leaking airco water from ceiling, water on the floor slippery. Dirty towels and […] bed sheets. I killed 3 cockroaches and full of ants, not very clean...Loose floortiles in the room. I also send a email with reservation before arriving asked if the could reserve a motorbike and if I could have a latecheckout on my departure date my flight was at 22pm, as written it's possible with extra payment on the hotelwebsite. But never had reply, and on my arrival ask for motorbike and they did'nt have one, only 3 for all clients and not possible have late checkout because they told me they were fully booked on 2 February, but before they had told me in February they had many rooms available...?Reception personal not very nice it looks like they don't like tourist, only hotel driver older men is very nice and funny. And breakfast is very nice, good view, nice waiters, good service. Sad to say but I don't think I will go back again. 阅读更多信息

Expedia 真实住客点评

"I feel like being in a prison here..." my wife honestly said, which made me very sad. We stayed in a "superior garden view" room with price similar to other 3.5 to 4 stars Phuket hotels we used in the same trip. However, the quality of the hotel was by far the worst and we will never come back. First, the location was poor. The hotel recently developed […] a new area, which is across a busy road and distinctly separated from the main property. In the new area, there are a large open-air boxing gym and modest houses of boxers and locals. Among them, new bungalows, called "superior rooms", were built. Hence I felt no "Resort" atmosphere at all. The bungalows faces the busy road and ugly electric lines, in addition to ocean view. The road is very steep and heavy traffic goes with terrible noise of acceleration. I could barely sleep in the night. Second, facility is poor. The bungalow was very basic.The floor is just unfinished concrete with no paint nor tiles, which made us very depressing. The bathroom has no shower curtain, ventilation and electric outlet. It was so small, and toilet was drenched when I took shower. There was no hook to hang a towel or place to put it inside the bath room. Third, hospitality was poor. There was no phone to ask for any service!! There was no booklet to explain hotel service and to provide instruction for emergencies. There was no dryer, and they said "No dryer in the superior room!". We insisted and finally got it, though. 阅读更多信息

Expedia 真实住客点评

Good Value. nice atmosphere beautiful setting. Easy to reach the beach

Expedia 真实住客点评

Clean large rooms

Expedia 真实住客点评

A group of ten of us stayed at the Secret Cliff to celebrate my birthday. The staff were fantastic and helpful and the rooms were better than we expected. We only had minor issues with a few staff members who didnt have adequate English skills to understand our requests.I wouldnt recommend this hotel for anyone with mobility issues due to the steepness […] and number of stairs from some rooms. The views make it all worth it. 阅读更多信息

Expedia 真实住客点评

A group of ten of us stayed at the Secret Cliff to celebrate my birthday. The staff were fantastic and helpful and the rooms were better than we expected. We only had minor issues with a few staff members who didnt have adequate English skills to understand our requests.I wouldnt recommend this hotel for anyone with mobility issues due to the steepness […] and number of stairs from some rooms. The views make it all worth it. 阅读更多信息

Expedia 真实住客点评

Secret Cliff was a GEM! We found our resort on Expedia for at least $15 dollars less per night than what the hotel quoted us, so that was a bonus. The views from the resort's restaurant are fabulous, as was the view from our Ocean-view deluxe room. I would recommend being on the second floor (the views are better). We loved the location - right in […] between Karon and Patong Beaches, because it was quiet and private. The pool was beautiful and we watched the sunset while swimming. The hotel staff were all very pleasant, polite, and accommodating. The room itself was absolutely lovely and the bed was very comfortable. The only thing we didn't love was the shower which was a little strange to get used to. We would highly recommend Secret Cliff to anyone going to Phuket, and would definitely stay there again, ourselves! 阅读更多信息

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Hotels.com 真实住客点评

Dårlig engelskkunnskaper blant de ansatte. Veldig fin utsikt. Wifi bare i resepsjonen. Må ta taxi ned til Strand og by, en kort tur. Hotellet kjører deg til stranden om morgenen.

Hotels.com 真实住客点评

価格のわりにいいホテルだった。街から離れているため、タクシーを呼ばなければならずレンタルバイクなどに乗る予定のない人は交通費がかかる。しかし、山の上にあるためレストランからの景色はすばらしい。従業員の方もよく対応してくださった

Expedia 真实住客点评

Hotellet har två delar, ovanför och nedanför vägen, vi bodde i den nedre delen. Vi hade tur och blev uppgraderade till Ocean view. Klart värt extra slantar då Garden view rummen ligger nära vägen. Gott om plats och härlig utsikt över solnedgången. Servicen var helt ok men inte särskilt proffsig. Det är inte långt till Karon beach men den smala vägen […] gör att man måste hyra moppe. Hotellet kan ordna taxi men en enkelresa kostar mer än en dagshyra för en moppe. Ingen strand i anslutning i hotellet men det finns pool. Frukosten var oväntat bra, de lagade pannkakor och omelett på beställning bland annat. Sammanfattningsvis: rekommenderas, hyr en billig moppe i Karon för hela vistelsen och åk söderut till fina stränder. 阅读更多信息

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Service et accueil tres nul A deconseiller Photos de la piscine : publicite monsangere :)

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Ottima e tranquilla posizione con splendita vista sulla baia di Karon. Camera veramente bella, ampia e pulita. Struttura immersa in un bel giardino. Colazione abbondante e di qualità con vista eccezionale. Unico neo la scomodità alle spiagge ed occorre servirsi quindi di taxi o tuk-tuk, non proprio a buon mercato rispetto al resto della Thailandia. L'albergo […] fornisce peraltro una navetta giornaliera per Karon (ore 10) e per Patong (ore 11 e 17) di sola andata. Manca quindi per il viaggio di ritorno e gli orari serali. Il ristorante dell'hotel è di alta fascia di prezzo. 阅读更多信息

Expedia 真实住客点评

コテージ形式、静かで、海を眺めて、大変癒やされました。料金もリーズナブルで、ただお部屋に、Wi-Fiが飛んでなく、レストランのみが、少し不便でした。

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Hotels.com 真实住客点评

Karon Beachへ行くには車で5分程度。200THBくらいが目安です。 ホテルのスタッフにタクシーを呼んでもらうと割り増しで請求されます。高台にあるホテルなので見晴らしも良く部屋のテラスやレストランからの長めが最高です。落ち着いて滞在したい方におすすめのホテルです。 ほとんどのスタッフがあまり英語が通じないなので不便な事もありましたが 快適に過ごせるホテルですし、スパやプールまであって総合するととても素敵なホテルだと思います。

Expedia 真实住客点评

Nydelig hotell i herlige omgivelser! Nydelig utsikt fra restaurant og basseng, samt rom hvis du er heldig. Eneste minuset er at palmer og tær hindrer i å få perfekt utsikt fra endel rom, selv med "havutsikt" i romkategorien. Vi bodde på rom 128 som er en suite-kategori og den hadde knallfin utsikt. Betjeningen var veldig hyggelig og serviceminded. Her […] kan man virkelig få slappet av og ladet batteriene! 阅读更多信息

Hotels.com 真实住客点评

Secret er lidt slidt. Men ikke mere end vi vil vælge det igen, når turen går til Phuket. Det er som at bo og spise i naturen, der er masser af fred og ro, men også mange dyre lyde, en frø gående i gemmen deres udendørs restaurant og mange firben løbende rundt. super udsigt over Karon strand. Delvis hav udsigt fra værelserne, da der er mange træér. Personalet […] er meget hjælpsomme og der bliver kørt 2 gange dagligt til både Karon og Patong. De har den bedste Thaimad på Phuket. Alt i alt, så tag dette hotel, hvis der er tilbud på, da det normalt er lidt dyrt. 阅读更多信息

Hotels.com 真实住客点评

If you want to live in the jungle among animals it is perfect for you. We had 3 geckos in our room and the hotelstaff did not offer to take them away. They are harmless bbut make loud noises non stop, especially during the night. The hotel is far from the beach and "downtown" part of Karon. It's too far to walk and also too dangerous because of the […] traffic . We will not go back there again but i can imagine that people who like living in the middle of nature would love it. 阅读更多信息

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Hotels.com 真实住客点评

Hotellet er aldeles ikke egnet for gangbesværede. Der er trapper og store stigninger da hotellet ligger i et meget kuperet område...faktisk på en klippeskrænt. Vi fik ikke havudsigt da min mand ikke kunne gå ned til værelset pga stejle trapper uden gelænder. Både poolen og restauranten kræver at man kan gå på trapper uden gelænder..... Så det synes […] jeg I skal slette i jeres omtale af hotellet. 阅读更多信息

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Cette hotel est tres jolie par sa nature ,les chambres sont propre et le personnelle est tres aceuilable Seul petit inconveniant il faut prendre le taxi ou le tuk tuk pour aller dans la ville (patong beach ou bien karon) il faut compter 200 a 300 bahts pour un aller, ou bien louer un scoter a 200 bahts la journee note globale 4,9 sur 5 :)

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Ingen samordning, personalen säger olika saker. Som oftast i thailand fullt med personal, dock knappt någon som kunde engelska. De ska bara höra med chefen, men återkommer inte. Långt ifrån stranden och du får ordna egen transport till stranden. Fin utsikt, fin trädgård och bra städning men små ödlor på rummet kan förekomma...

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Juste decu

Hotels.com 真实住客点评

プーケットの中心、パトンビーチ、カロンビーチなどから車やバイクで5~10分くらいの距離にあります。 アクセスは決してよくはありませんが、静かに過ごしたい方にはおすすめできます。 ホテルにはプールもあり、ホテルから海辺に行くことができます(ビーチではないです) ロケーションも名前の通りＣｌｉｆｆにひっそりと建ってます。 設備はアメニティも十分についています。歯ブラシだけはなぜかありませんでしたが。 プールやビーチ用のタオル、ビーチサンダルもついてます。 朝食は併設のレストランです。ここからも海が見渡せます。 パン、エッグ、ソーセージ、フルーツ、ジュース、コーンフレークなど 至ってふつうのバイキングスタイルです。 タイ料理はありません。 総合的に見るとそこまで良くはないかもしれませんが、 […] ロケーションが最高でした。部屋にもベランダがついてるので最低2泊以上でゆっくり過ごしたい人にはお勧めです。 またロケーションの問題もホテルでバイクが借りられるのでそれで移動したら問題ないと思います。 阅读更多信息

Expedia 真实住客点评

静かで景色が良いです。 ただ、坂がとても急なので昇り降りが大変です。 レンタルバイクがないとかなりここでステイをするのは厳しいかと思います。 また、wifiを1時間150バーツとかバカなことを平気で言ってきます。 レセプション横のPCはネットが繋がって無料です。 ですが、ラップトップを持って行ってLANを繋ごうとすると注意されます。（何が違うのか分かりませんｗ） 近くのネット設備へ行くのにも相当に時間がかかります。 ネット環境がどうしても必要な方はここはパスしたほうがいいです。 ここでステイすると主にカタビーチかカロンビーチで遊ぶのが良いかと思います。 パトンは雑踏がひどいので。

Expedia 真实住客点评

Inconvenient location = spend extra money on transportation And too many insects in rooms ....can't sleep well!

Hotels.com 真实住客点评

Dans un cadre verdoyant fabuleux, les chambres vue sur océan sont magnifiques, propres et très bien équipées. Le personnel est souriant, le petit déjeuner est parfait et le restaurant offre une carte très fournie mais un peu cher pour l'ensemble. A flancs de colline, l'établissement est à déconseiller aux personnes ayant des difficultés à marcher en […] côtes! Sa localisation nécessite également un moyen de locomotion (location de cyclomoteur ou de voiture) pour pouvoir rejoindre les plages et centres d'interêts. Deux bémols : les tarifs excessifs des services (notamment de taxis) et l'absence d'une connexion wi-fi gratuite quand des guesthouse de moindre qualité l'offre systématiquement. 阅读更多信息

Expedia 真实住客点评

Rigtig lækkert resort. Perfekt beliggenhed mellem Karon og Patong. Eneste lille minus er personalets manglende engelsk kundskaber.

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