普吉岛桄榔半山大酒店 (Sugar Palm Grand Hillside) - 普吉岛

这是第二次入住酒店！比起第一次入住感觉有些失望！年久失修：泳池木板地面破损入住15天内没有维修！ 日常维护不够:入住房间淋浴花洒破损，面盆水龙头也是晃晃悠悠！房间打扫不够仔细：画框上方的灰尘明显很长时间没有打扫过一层浮灰！以为回到了国内！

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适合多住几日的酒店

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房间算大，设备齐全，阳台出去就是小泳池，早上睡醒了游个泳，好舒服。位置很好，走几分钟就是海滩，穿着泳衣直接去游泳。唯一不满意的就是服务员的速度有点慢，拿衣架拿到我退房都还不见影，马桶塞了要反映3次才修好，但是这些都不影响我们度假的心情，下次还会再去。

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酒店的自身条件非常的不错， 是去普吉岛以来住的最好的一个酒店。 房间非常大， 外面连接的就是游泳池， 非常便捷。 宾馆服务也非常好，接送行李， 还有行李提前和事后的存放都毫无问题。早饭是由mali restaurant提供的， 味道还不错。 品种不能说是很多， 但该有的也全都有。 缺点是酒店在山上， 因此有很长的坡路要走， 到酒店房间也是。没有直达的电梯， 从一楼上去要换两部电梯， 然后还要走坡路才能到酒店。 还有一个就是因为sugar palm的门店比较多， 特别是这个hillside的附近还有一个sugar palm， 很多的司机都会搞错， 不是把我们送错地方， 就是接错地方。

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离KATA海滩真的很近，酒店没有接机服务

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酒店环境没话说，棒！离沙滩也很近，下午转去看海睡觉。订的泳池房，一开始给的4楼的，离公共泳池近会有点吵，后来给我换到了最顶层，很安静但走上去的路还真是远。最好泳池房的楼层19~21，可惜没住到。阳台有晾衣架，房间有伞提供。唯一的缺点就是前台服务人员阴阳怪气的！下次来的话还会住这。

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在阳台上风景真的不错 一定要选有pool access的房间哦 直接下水进游泳池 很棒的 总之 很棒的宾馆 房间也很好

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酒店硬件设施不错，房间打扫和整理也很及时，但是前台服务不尽如人意，起码没有让人感到丝毫的热情，交通位置很便利，离海滩和吃饭的地方都很近，除了那个大坡有点陡，建议住低楼层的房间，否则爬坡到房间会很累的

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入住两天。酒店位置不错，走到Kata海滩只需5分钟，非常方便。房间、卫生间也够大。感到郁闷的是，因为沙子带到床单上，第二天床单和被套都没换。

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这家SUGAR PALM比KARON 和 KATA的那两家都要好，房间更大更舒适。。。

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酒店位置不错，有个超大游泳池。而且酒店对面的一个餐馆味道非常好。推荐

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虽酒店离机场约要一个小时的车程, 但酒店十分舒适, 服务又好, 附近的配套都唔差, 系该区唔使特登撘车去PATONG 同TOWN 都有野行, 有野买, 有野食~

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早餐唔多掂....

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位于Kata嘅酒店，位置非常方便。工作人员亦十分友善。优惠嘅价钱享受干净嘅设施。在你有限嘅旅费带来惊喜。

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Hotel location is very ideal, walking distance to the kata beach. Spa customer service is excellent, the receptionist actually willing to work overtime when i have changed my appointment beyond their operation hour. The quality of their service is still maintained despite they're working overtime. I would like to specially praised the spa receptionist, […] she's a extremely courteous girl, she greeted every passing by guest even though some did see through her. For her excellent service, I'll be gladly back for 2nd visit. 阅读更多信息

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The hotel and the room were ok, but we were in the last floor and to go to our room we have to almost climb a mountain. If you book in this hotel, please do it in the lower floors.

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They gave us a free upgrade to pool side access, but still prefer the jacuzzi suite that we booked for.. hotel was superb i must say, everyday room was cleaned up for us, new towels everyday, wifi was good, free top up of drink in the fridge everytime they clean the room, overall was totally up to my expectation.. overall, phuket i must say was amazing […] !!! 阅读更多信息

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I stay 2205 room not clean and swimming pool also, when open door access swimming pool many mosquito fly in the room. but restful and not far from the beach apox. 300 m.

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the rooms are new and location is great.

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The hotel is nice, but room service bad, we got ripped off over New Years for a meal where we did not really even eat and laundry was also not done as express service but hey wanted to charge us this.

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Our family would not recommend staying at the Sugar Palm Grand Hillside. The hotel staff was not very friendly (laughing or seemingly annoyed at questions), the pool looked rundown, and our sheets had holes. Additionally, the location is up a very steep hill; and to get to the room, we had to use two different elevators and walk up a short, steep hill. […] This made leaving and coming back to the hotel very cumbersome. Finally, we were put off by a mandatory charge for a New Year's dinner that we had no intention of attending. This charge was listed at the very bottom of our Hotels.com reminder email, but we could not find it listed in our original confirmation documentation. This may have been standard practice for hotels in the area, but we wish it would have been stated more clearly. 阅读更多信息

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Room was large,well equipped and we even had water glimpses but no direct pool access. Breakfast was good and generally the staff were pleasant. Our airconditioner worked flat out to keep the room cool (at 25c). Fortunately we were given a separate card to keep it running while we were out. Our main problem was in trying to negotiate the continuous […] up and down flights to get to our room or a pool; One pool was almost touchable by stepping off our balcony but to get to it we had to walk up 1+ ramp then down 2+ flight of steps. The main pool was on about level 2 but you had to walk up 2+ flights from ground then down 1 to get to it or down 3 flight from level 6. The lifts did not go to blocks 2,3 or 4. They were further up the hill and the ramps were steep and uncomfortable to walk on and not sheltered. I would not stay here if you had any mobility issues whatsoever, including having young children with you. Even from block one, you cannot easily access the pools. All the pools seemed to be the same depth and you need to be able to climb the pool ladders to get in and out. There are no shallow ends or steps. 阅读更多信息

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There is a 35 degree slope leading to the hotel lobby which may be quite difficult to navigate when the road is wet. stay at a Grand Jacuzzi Deluxe. If you do not want to take the lift, you can either walk up the slope by the side or the stairs leading to those pools in the middle. This place might post a problem for those who have difficulty walking, […] but for the able-bodied it is not too difficult and good exercise. There is one restaurant at the resort next to the lobby which serves breakfast only, but you can order room service at other time. The room was in minimalist decor with heavily used of cement, glass and wood and quite spacious with clean toilet. Amenities include a fridge, safety box, umbrella, hairdryer & hot flask, bathrobe, room slipper and croc shoe, LCD TV with DVD player. Free wifi. Balcony comes with 2 chairs, a table and a Jacuzzi tub. One thing no good is that the balcony is facing a construction site and minimum sea view. Another is that the Jacuzzi tub is quite exposed with the glass walled balcony. They should have some rattan blind installed there for privacy and also block the afternoon sun at the balcony. The service staffs don’t talk much but I guess they are shy as they do not speak good English. Outside the main road, you can find shops selling tour package, groceries, roadside stalls, massage, convenience store for beer and drinks, restaurants, souvenirs and fake t-shirts, car and bike rental, etc. it about 5 minutes walk to the beach. 阅读更多信息

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is a good experience and the hotel is great for family and laid back life!!

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Staff were pleasant and the hotel was clean. Beds were super comfy and the shower was fantastic - nice and big! We had a little problem with our toilet blocking a couple of times but the staff sorted it out straight away. Breakfast had a good selection to suit all nationalities. The pools are great! Very handy to Kata Beach, the shops and restaurants. […] Certainly not 5 star, but very comfortable and modern and rooms are serviced daily. Not recommended for the elderly as the hill walking up to the hotel is very steep. 阅读更多信息

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Hotel was very clean and the staffs were very friendly. We had a pool access room and it was awesome. Highly recommend pool access room. Location of hotel is very nice , close the beach - 7 minutes walk. Yet you can escape to serene world just a block from bustling kata streets.

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Hotel was superb except for the killer slope leading up to the hotel. Took the buggy up most of the time to the room. Overall, a wonderful stay.

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Very drab concrete floors. More like a 2 star hotel. Were told a cab was arranged to pick us up on arrival. Cab never showed up. Cost time and extra money to arrange our own transport.

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The location of this hotel is good.... walking distance to the beach. In our room the A/C on the ceiling was dripping all this foam. There was water behind the toilet the whole time. I didn't have a good experience with the staff. I went to breakfast with my friend (she had the free breakfast with her room & I didn't) and they had 2 people come to the […] table making sure that I was going to pay for my cup of coffee & then they went to the front desk & had 3 other people get involved when it wasn't a big deal. 阅读更多信息

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The hotel is in a great location, a 5 min walk to the beach and neighboring restaurants. Free wifi was awesome too! The staff is super and arranged last minute transportation for us. The rooms as super tiny, especially for 2 :( bathroom really small. Mattress was extremely hard and views are nothing exciting. But nice spot for a reasonable price.

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This hotel is in a great location, however it is on a hill and there is a steep trek back to the hotel from the beach. Kata beach is beautiful! There are many unfortunate things about this hotel however. To begin, the staff is horribly unfriendly and barely speak English. No one is remotely helpful, even with your luggage! The rooms are stark with cement […] floors and Mosquitos. The hotel screwed up my booking and put me in a pool access room instead of a sea view room. The pool access room balconies are shared between 3 rooms - kinda scary! Then I moved up to the 6th floor (after taking 2 seperate lifts) and the ocean view is a joke. I could barely see the water! Certainly could not see the beach! The wifi continually cut in and out and the connection was awful. The tv had 8 stations, 2 of which were English speaking. My friend met me at the dining area for coffee and we were hounded by 4 different staff members for payment for her cup of coffee. What a pain!! I was planning on paying for her coffee! Then I got charged for making 2 local calls after the front desk told me how to make the calls and that there would be no charge. When I checked out of the hotel, the hotel clerk came running to the car I was in on my way to the airport it tell me I had to pay for the phone charge - after I checked out!! The food was not pleasant, especially with the flies buzzing on everything! Gross! There was construction going on as well which added to the discomfort of trying to get some rest. I will never stay here again! And would seriously advise anyone else not to!!! 阅读更多信息

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Overall nice convenient location. Great beach nearby, good restaurants, everything within walking distance. Should have asked for a mosquito net though for our baby. Got eaten alive. WiFi was incredibly slow in the rooms 24xx. Seemed good in other areas though. Other than those small issues I'd definitely come back.

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For the price, this is a good mid-range hotel. It's a 5 minute walk to the beach and surrounded by restaurants. The rooms are a good size and very clean. We did encounter terrible noise from the restaurant next door playing out of tune karaoke til 3am in the open air. The staff at the hotel could not do anything about it when we called reception. If […] you are looking for a quiet spot, this is probably not the best choice. 阅读更多信息

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Superb hotel the place is better than the photos one word of warning it is built in to a hill side and there are 216 steps to the top part of the hotel and even using the lift getting to a room on floors above floor 6 is no mean feat so if you have problems with walking up lots of steps be warned, Apart from that I would thoroughly recommend this hotel […] , 2 minutes from loads of bars, restaurants and the beach. didn't eat in but why would your with so much on the door step, staff were very polite and helpful, the rooms cleaned to a high standard daily and the minibar prices weren't over the top stayed for 6 nights October 2011 and would do so again Hope this helps 阅读更多信息

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We had a very pleasant stay at Sugar Palm Grand Hillside. Great being high on the hillside with views and good pools. Nice big room and spacious bathroom. Very good covered deck area. Well sound proofed and no noise from neighbours. Staff very friendly and helpful. Would definately stay here again and would recommend to others.

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Very nice hotel, friendly staff and good standards of cleanliness. We had a pool access room which was great, only bad thing was very steep hill to walk up to hotel.

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Overall the hotel setup is ultra modern,if you dont mind walking up a steep hill...rooms are stylish modern with glass bathroom walls..the hotel is good,however the staff leaves much to be desired...my aircond was spoilt the night before my checkout and we couldnt sleep as it was warm,we were offered to change rooms,but this happened at 1230midnight […] and we were already asleep and in our sleeping mode so I chose to stay in,what I expected was some emphaty and understanding when I checked out and complained to the supervisor,but instead she blamed me for not changing rooms thus the hotel will not do anything as it was our choiuce for not changing rooms...well I told myself that I will not go back there the next time due to poor staff mentality towards guests. 阅读更多信息

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Very happy with the friendly staff and clean simple rooms. Would recommend to anyone traveling to Kata beach. Has many pools (11 i think) with a swim up bar. Hotel is a short stroll to the beach ( one of the quieter one in Phuket). Breakfast was a buffet and had everything from ceral to hot food ( Nice).

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I would go back anytime. It was the cheapest paradise I've ever achieved in my life for a standard room with a pool view. Pros: Comfy king size bed Modern room with minimalist decor Robes and slippers included Safe in closet Couch in room Desk overlooked wall of windows Gorgeous flat screen tv with several English language channels Balcony overlooking […] pools Shower was like dancing in a waterfall--multiple heads Big tub in bathroom too Glass bowl sink Loved the shampoo and body wash hotel provided Room was big and clean 11 pools to swim in--some with waterfalls Great views of the town and the beach The Orchid next door was perfect for inexpensive and tasty meals Besides the shower is a rock gully that excess water runs down--while you're showering--so zen! Front desk was helpful A/C worked perfect Price during monsoon season is a steal. We stayed in late July and had rain in the morning but most days it stopped/cleared up in the afternoon. 5 minute walk into town 10 minute walk to Kata beach Refrigerator stocked with pay as you eat and drink stuff Free complimentary bottled water every day Beautiful landscaping/gardening Cons: Located on a steep hill. Not an easy walk from street level to lobby especially in humidity Some of the pools require walking up the super steep hill Had to ask for toilet paper because maid neglected to replace it once Sink leaked on floor Pools could use some maintenance work--chipped tiles and white stains on black tiles 阅读更多信息

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Unprofessiional staff who struggled to understand the most basic of the English language. They are the people providing services to Tourist therefore should NOT expect us to speak their language!

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Sugar Palm Grand is extremely well located just up from the main Kata restaurant strip and beach. The hill is manageable- just ask for a room on the second or third levels on the left hand side of the resort viewed from the lobby. There are two lifts due to the hillside location. The first is for 4 floors. The second is around 75 metres walk ( flat) […] and covers another 6 levels. The last 3 floors are reached via several 30 metre, 30 degree angled concrete walkways and basically for the young and fit guests. Rooms here have great views as they are at the top of the resort. Anyone up to 80 years of age can navigate the lower and medium levels( 10 or so) serviced by the two lifts. The breakfast is good and extremely good value.The rooms are cleaned very efficiently and the staff are pleasant and helpful. This is the best value for money hotel in this part of Phuket. Room service charges for drinks and food are very low and great value. As a recommendation to the management, maintenance of room fittings like taps and toilet holders etc should be actioned soonest as our room had several loose fittings in the toilet and bathroom/basin areas. External concrete facings were in need of painting and rendering repairs due to the high level of salt air corrosion. Overall we could not fault our stay with lobby access to 4 computers free of charge plus free room wifi. Next year we will spend at least 2 weeks at SPG rather than 8 days this trip. 阅读更多信息

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the location of the hotel is good with many options of restuarants down the street but there is quite a fair bit of slope to climb when going back to the resort. room is spacious, simple and clean. disadvantage is the staff ain't that friendly as compared to other places in Thailand.

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