The hotel itself is located on a pretty busy street. It is close to shops and restaurants and many points of interest. We got around quite easily by walking and calling uber (though, you do need to walk around the corner to pick up an uber because the street in front of the hotel is pedestrian only). It can get lively and a little noisy at night because we slept with the windows open, but if you close them you should be fine. We only interacted with 3 staff members, but everyone was kind and helpful and spoke both German and English. They allowed us to store our bags before check-in which was really nice after an international flight. Rooms are large and well-maintained. Everything was clean and the beds were comfortable, The showers are tiny - but that's pretty standard for European hotels (water pressure was great though!). There was a nicely stocked mini-bar and I believe a breakfast area, although we did not utilize it (you are a short walk to Naschmarket and many little cafes), there were water coolers in the halls to refill water bottles which was so convenient(I'm sure we saved a ton on bottled water!). Overall, a wonderful place to stay if you're looking for convenience, a fair price, clean, well-appointed rooms, a safe neighborhood and close proximity to everything. Just be aware that it is a lively area with street noise if that is something that bother you.