4.0
5 分制
优秀
(3 条点评)
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Overall the hotel was fine. However plans change regularly when away on business. When I needed to alter my booking things got difficult. You need to... make it possible to change bookings online. The owner was quite reluctant to change at first. After I had made a very expensive call to you the situation was eventually resolved. Your agent on the phone initially was not helpfully at all. It was only my persistence in the matter that got the result. I wanted. Not very happy with the way you operate. I do not experience problems with other online booking agents. You need to smarten up I will not use you again. Hotels.com 住客于 2012年06月12日做过点评