J’ai appelé pour annuler pendant une semaine sans réussir à parler avec quelqu’un
Comment me faire rembourser?
Abas
Abas,2 晚行程
已验证
8/10 非常棒
2020 年 3 月 26 日
Will be back if we have another time visit there.
It was OK. The front office staff, who checked us in when we arrived was very nice person
Luong
Luong,2 晚行程
已验证
10/10 绝佳
2020 年 3 月 16 日
Great place to stay
Friendly and helpful staff. Clean, comfortable rooms. Nice pool.
Michele
Michele,2 晚行程
已验证
8/10 非常棒
2020 年 3 月 12 日
the pool
I was at this hotel for the pool. I was traveling with my son (age 8 and nephew age 9). It was a one day vacation. The staff were amazing. The gentlemen that checked us in was friendly and was joking with the boys. Later in the day the boys were swimming and needed a towel and the lady at the frint desk was quick to get them. Later in the night we need once again to call the front desk as my son felt sick. Thw gentlemen at the front desk found him a basket for the just on case in the night. Overall we had a great experience and time at this hotel. Thank you.
Candace
Candace,1 晚行程
已验证
8/10 非常棒
2020 年 3 月 12 日
The nice Pool was too dirty to use. This was the second visit in a row this happened to me and i know last time was due to them renting the pool to a local birthday party. The water was so murky you could not see the bottom. Also soda machine was empty and a paper cup in my room was dirty with coffee grounds.
真实旅客
1 晚行程
已验证
8/10 非常棒
2020 年 3 月 4 日
Great hotel, surprisingly spacious rooms. We had a one bedroom 2 bathrooms suite with 2 queens and a king. Plenty of space for a family of 6. Rooms were clean and modern, fully equipped kitchen. Kids enjoyed the pool and a slide. Breakfast very basic though. Overall we were happy with our stay, would recommend.
Olya
Olya,2 晚行程
已验证
4/10 一般
2020 年 3 月 1 日
I was very disappointed in so many ways when pulled back covers you could see someone slept in it already there where dirty dishes in the dishwasher. If there was somewhere else we could of went that night we would have. I think we should of got our money back. When I asked for an extra pillow was told no. And Extra blankets. I would like my money back but the manager was not there to find there was always no one at the desk. Must of been doing something else I have no clue but we weren’t going to wait when we where checking out . So we left without getting our money back so please send us our money back. My number is +18026835173 we where in 316
真实旅客
1 晚行程
已验证
10/10 绝佳
2020 年 3 月 1 日
Location was great for downtown burlington and skiing.
Dave
Dave,1 晚行程
已验证
10/10 绝佳
2020 年 2 月 28 日
Hotel staff are very accommodating and nice!! The rooms are clean.
RDM
RDM,1 晚行程
已验证
8/10 非常棒
2020 年 2 月 27 日
Everything was pretty good. My only complaint is that the pillows were awful.
真实旅客
2 晚行程
已验证
10/10 绝佳
2020 年 2 月 27 日
Nice suite space with balcony. Clean finishes and furniture.
Pillows are small, like decorative throw pillow. Would like a normal sized pillow.
真实旅客
1 晚行程
已验证
8/10 非常棒
2020 年 2 月 24 日
Comfortable and clean
The room was clean and comfortable. A little bit noisy, but not excessively so. Very good price.
Charlene
Charlene,2 晚行程
已验证
10/10 绝佳
2020 年 2 月 23 日
Everyone was friendly and helpful. It is a well-managed property.
真实旅客
1 晚行程
已验证
6/10 不错
2020 年 2 月 23 日
It’s not a 4 star rating...it’s fine, but it’s more like a 3.5.
真实旅客
1 晚行程
已验证
8/10 非常棒
2020 年 2 月 20 日
It’s a comfortable clean hotel at a great price. Stayed here several times
Trish
Trish,1 晚行程
已验证
10/10 绝佳
2020 年 2 月 19 日
In door pool just great concenient parking. Very family friendly
Dee
Dee,3 晚行程
已验证
8/10 非常棒
2020 年 2 月 18 日
Clean room and friendly staff. Will definitely stay here again
真实旅客
2 晚行程
已验证
10/10 绝佳
2020 年 2 月 18 日
It's not going to win any awards, but it's fine for one night or even a few days. I was worried before I arrived that I'd chosen a hotel that was too cheap, it was substantially less expensive than most other hotels in the area on the dates I was staying. But the room was clean and comfortable (though a bit worn), which was all you could really expect for $80 a night. I would stay again if i was in the area and on a budget.
Jon
Jon,1 晚行程
已验证
2/10 较差
2020 年 2 月 17 日
Do Not Stay Here
There was no hot water and we had to take cold showers after being outside skiing all day. The room smelled like aftershave and we had to sleep with the windows open in February in Vermont. The room was grimy and gross. The kitchen sink sprayer sprayed out two different holes in the handle and leaked into the back of the sink. There was grime on the handles of the fridge/freezer and the light switches. The sheets didn't smell fresh. There was a brownish slime and beard trimmings behind the bathroom sink faucet. Overall, just gross. And when I spoke to the front desk the next morning they told me I should have called them the night before so they could fix the hot water. We had already showered and had arrived late and just wanted to go to sleep. I thought I could tell them the issues in the morning and they'd take care of me. They had no interest in giving me a full refund even though we had a terrible stay. They gave me 25% off which was something but is not satisfactory. When I got home I contacted Hotels.com and explained all of the issues to them and they called the hotel management team to ask for a refund. The hotel said they had trouble with the hot water that night (didn't tell me that when I spoke with them that morning) and that they weren't aware of the other issues (not true, I did tell them). Does it really matter anyway? If a customer had a terrible stay and the room was grimy and there wasn't hot water shouldn't they be refunded? DO NOT STAY HERE
Jennifer
Jennifer,1 晚行程
已验证
8/10 非常棒
2020 年 2 月 17 日
It was fine.
Patricia
Patricia,1 晚行程
已验证
10/10 绝佳
2020 年 2 月 17 日
Had a great time here. Everything was clean and we were so close to downtown burlington!
真实旅客
3 晚行程
已验证
10/10 绝佳
2020 年 2 月 17 日
There were 7 of us between two suites. It was so nice to share stories, appetizers, and play games in the privacy of our own room. We had such a great time!
Gee
Gee,1 晚行程
已验证
10/10 绝佳
2020 年 2 月 17 日
Extremely Satisfied
We loved our stay just to let everyone know it is a pet friendly hotel. The people at reception were very kind and willing to help we will return to this hotel without a doubt.
Diana
Diana,1 晚行程
已验证
10/10 绝佳
2020 年 2 月 12 日
Great stay, great service. We really enjoyed our stay.