Previously this has been a favorite. Convenient location to activities that are meaningful to me and shopping, quiet neighborhood but still close to shopping, etc. Clean rooms. This time however on day 2 of my stay the air conditioning stopped working (start of summer, 30 degrees celsius in room) and was told 3 different stories by front desk, including that no other rooms were available as they were sold out that night. Unacceptable and after much argument several times throughout the day was finally given an upgraded room that evening. When confronting hotel manager was given no more than a "sorry". The management company for this property has changed hands recently and the service has suffered during this stay in my opinion as a result. I will book elsewhere in future despite previous experiences that were on par.