The hotel itself and its facilities were decent, clean, good location, good price and near to the beach. However, our first night of our stay, the hotel decided to host live music, what normally is a nice entertainment. The music that began at 9 PM was so deafeningly loud that not only did the stuff in our room shake from the vibrations, but it also made it impossible for us to engage in any conversation or even watch a movie with professional-grade earphones on.
Despite our complaints and the obvious disturbance caused, the hotel staff seemed unprepared and utterly inept in handling the situation. There was no manager available to address our concerns, and the front desk was powerless to take any meaningful action. What was even more frustrating was that the music was supposed to end at 11 PM, but it continued blasting until 11:30 PM. It felt like an eternity for us.
We were assured that the manager would contact us the next morning to arrange for a quieter room. However, that promise was empty and remains unfulfilled. Growing tired of waiting for a resolution, I contacted the front desk once again and requested either a new room or a partial refund so that we could find accommodation elsewhere. To our dismay, not only did they decline to provide us with an alternative room, but they also flatly refused the request for a partial refund, even when contacted through hotels.com.
We were forced to endure a second night at this hotel and the noise was somewhat less intrusive.
