This "hotel" is actually a small ancient village that's been restored as a resort. It's extraordinary, though keep in mind that you'll walk outside to go to the restaurants, the lobby, etc. We absolutely loved this.
Our suite had a massive patio and amazing sunset views, though our west-facing view was just trees and not the quintessential Tuscan farmland and rolling-hills view; for that you will want a suite in Alto-Borgo, the slightly uphill part of the resort with perfect southeast-facing views. The downside is those rooms are a 10 min walk from the restaurants and main part of the resort, whereas the original suites are right in the village.
Oh, and by "village" I don't mean tourists and shops. There aren't any. Zero. It's totally private. And it's not near anything, so no security issues or lookieloos at all. This is a UNESCO site and so they could not build anything new, but only remodel whatever was already there.
First surprise is that the road to get there is dirt. Due to UNESCO they can't pave it. Though some small sections of the ancient stone road remain, it's 99% dirt for several kilometers.
A couple of disappointments are the main restaurant and the concierge service. The main, Michelin-starred restaurant is great for breakfast, but according to many guests we spoke to it's a let-down for dinner. However the Osteria restaurant is great, and dining at the golf club is good for pizza night.
The concierge issues were perplexing for such an amazing resort.
