每累计 10 晚，即可免费住宿 1 晚*！
Turn your home into your very own massage parlor. Starmark Vacation Homes works with A-Team massages to provide in-home massage services to all our guests. Contact us during your stay to set up your appointment for pampering.
We probably don't have to tell you that Orlando offers the world's best-loved, most-visited, and most impressive theme parks: Walt Disney World® Resort, Universal Studios and SeaWorld. Rides not enough? For nightlife, check out the Downtown Disney® area, where you'll find the House of Blues and Cirque du Soleil. Universal offers Hard Rock Live, with the world's largest collection Rock 'n Roll memorabilia, and nightly live performances.You'll also find a wealth of other smaller entertainment venues around Orlando's main attraction area:FunSpot Action ParkWonderWorksGatorLandDinosaur WorldThe Fantasy of Flight
All guests must contact the property at least 1 week prior to arrival to receive check-in instructions via email, and to arrange on-request amenities and payment of any fees. Failure to contact the property prior to arrival could result in inability to check in.
Please note: Although the welcome center is located in Celebration, vacation homes are located in various communities throughout the area.
Guests can contact the property using the number on the reservation confirmation received after booking.
Along with Maingate West, this area caters to guests of the Walt Disney World® Resort. Maingate East is popular with families who want to explore Walt Disney World® Resort and other nearby theme parks on International Drive. Area accommodations include traditional hotels and motels, condominiums, and vacation homes. Celebration Golf Club, one of Florida’s best courses, is nearby.查看基西米的所有酒店
价格还好，只是交通不方便， 驾车过去还好， 若是没有车想要去环球影城，海洋世界，迪士尼必须租车，租车单程就要至少50刀。房间很好， 很大， 东西很全， 只是不了解美国文化， 租了这样一个房子， 错过了check-in 的办公时间， 第一天没有赶上，住到了别的酒店。Hotels.com 真实住客点评
"Nice stay for an extended vacation"
This is a nice community about 15 minutes away from the Disney parks and Downtown Disney. We booked a silver home but as they were all booked we were upgraded to a Gold home. The home could have used a little more TLC but overall it was very nice, spacious and neat home. The community is not gated but it felt safe to stay there.Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for choosing Starmark Vacation Homes. We are happy that you enjoyed your vacation with us.
"I don't like pay for The pre check in."
Was fun. The Room was very confortables. Never pickup The garbage.Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback. All of our vacation home communities have scheduled trash days. We provide the trash schedule in our homes for our guests. We apologize that no one picked up your trash. Our offices are open from 8am til 6pm for our guests and provide an emergency line if a guest has any concerns or questions. We hope to have you and your family come back and visit us again.
We received an incorrect access code to home which was annoying although it could have been more problematic later in day. Rooms were clean as was pool. Master bath toilet needed repair, constantly running. Some tools in kithen such as bottle opener and a knive were needed replacenentHotels.com 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback regarding your stay. We apologize that you received the wrong information to your home but it was corrected and were able to enter your home. We provide our guests with check in procedures that state if a guest has any maintenance concerns to contact our office within 24 hours so we can fix the problem.
"Quiet, convenient location."
Having booked a two bedroom condo, we were pleasantly surprised to be given a four bedroom, three bath villa with its' own large screened-in pool situated in a quiet gated community. The villa had been thoroughly cleaned prior to our arrival and was in a good condition overall. Conveniently located 15 minutes from all the attractions and with restaurants […] and a supermarket virtually on the doorstep there was little to fault with the property although we did think charge for cleaning was rather steep given that we were only staying 3 nights. 阅读更多信息Hotels.com 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback. We are happy to hear that you received an upgrade and stayed in one of our vacation homes. The cleaning is a one time cleaning fee that each guest pays prior to arrival. We provide this information on our website and our partner sites.
"Vacation Summer 2013"
We had a great time! And the house was excellent, well kept.Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your review. We are glad you enjoyed your stay with us and hope you choose Starmark Vacation Homes for your next vacation.
"The lock box experience"
Everything was good except the lock key box. There were no instructions on how to use it. We had to ask another guest for assistance. There was no staff available when we arrived around 6:30pm.Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback and staying with us. Arrival details are sent to each guest with address, lockbox and internet information. Within in the email is an emergency contact number to call if a guest has a concern or problem with the home. The lock boxes are standard realtor boxes with either push buttons or spin dial numbers. Our office hours are from 9am til 6pm and after 6pm our emergency line is open for any guest calls. Thank you again for your feedback.
"Good value although is pot luck"
This a difficult hotel to review as they are an intermediary for homes in private ownership. A home of the booked standard is assigned to you before travel. You have to call the office in the states to pay the deposit; this seemed to take longer than necessary which was a pain on international call rates. In my case I had to chase up for property details […] which arrived soon after. The value is very good but the property is pot luck. In my case the details provided, which was address and access codes, were all very clear in the instructions. The allocated home was on a gated community, easy drive to the parks, spacious and clean and had a great games room with fussball. Only drawback was the home was starting to appear worn and in need of some renovation. I will consider reusing although accept that there is an element of luck in which villa is allocated. 阅读更多信息Expedia 真实住客点评
"Great base for the Florida theme parks."
We had an excellent villa only let down by a few small things; not enough cooking pots and pans to cook for the whole house, the door alarms stuck up with cellotape and fell off one day. Get these small things sorted and the house was ideal. It had pleanty of space for 8 although there were only 5 of us. We went in March so the pool was cold and the […] heating was broken - although we wouldn't have paid the extra as we were at the parks all day. For the price this was excellent and is only a 4 rather than a 5 because of one or two little niggles. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback. We apologize that there was not sufficient items in the kitchen for cooking. Each house is set up with items equipped based on the size of home. We are happy that you enjoyed your home and hope that you come back and visit us again.
"Close to Ross, Walmart, JC Penney's"
Wonderful home!Hotels.com 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your comment and we are pleased that you enjoyed your vacation home.
Vacation home was 5-star. Clean, comfortable, great location, could not have asked for more.When it comes to the pool and spa however, buyer beware! We had a terrific pool and spa and paid for heat. $32.00 a day and got the very minimum they thought they would get away with! The first three days the pool barely made it to 81 deg. and the spa we were […] told was not a spa but a small "spillover pool" that does not get any hotter than the pool! On the fourth day of our stay the pool guys came to clean. We asked them some questions about the pool and spa and found out everything we were told was a lie! They showed us how to operate the spa, turned up the heat, and set the timer so that we could enjoy the pool/spa morning, afternoon and evening. When i complained about their deception i was told i did not pay for a spa but just pool heat! Are they for real? You can have a home with a pool and spa you just can't use the spa!? They did comp. us heat for the last 2 days of our vacation. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for taking the time to respond to us regarding your vacation. We apologize that the pool heat did not get to a tempature that was comfortable to swim. During certain months in Florida (March, April) we experience weather that can be unpredictable such as cooler weather should a cold front come into our area. The pool tempature will only go up to 20 degrees above the outside tempature. The pool heater takes up to 24-48 hours for it to heat up the pool and spa. This information is detailed in our guest service book. The pool heater is also on a timer that allows the pool water to filter through and heat the pool and spa. We again apologize that you had any issues with your pool and spa. We do hope you stay with us again for your future vacations.
"Sunset Boulevard- STARMARK"
We stayed at a villa in Kissimee ( Sunset Boulevard ). Location was great. However if you haven't got a car you have to walk about 30 minutes to the nearest bus stop.But some villas are much further away from public transport. It is worth checking the lynx service to see how near you are. We booked a 4 bedroom gold. The overall villa was good.cleanliness […] was fine, but the games room was very poor. a small pool table with 1 cue and no black ball! The pool was nice, however the netting around the pool was missing in parts on the roof. The alarms for the doors to the pool were not working. either no batteries or missing sensors. One of the TV's did not work. But, I don't want to put anyone off, because we had a great time. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your comments and feedback. Our vacation homes do not provide shuttle however; we have customer service to assist you if you need transportation if needed. We provide check in information to our guests letting guests know if they encounter any concerns or issues to contact us so we can assist them. We apologize the items were not working properly. We do our best to provide assistance to our guests. We do hope you come back and stay with us in the future.
"Felt like home"
Was perfect for our family vacation. Kitchen was well stocked. Beds were very comfortable.Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for the wonderful review.
Didn't stay there the people was awful and keep want more and more moneyHotels.com 真实住客点评
Starmark Vacation Homes 的回复 Unfortunately, we were unable to find out who this guest is that left this review. Our office hours are 9am - 6pm and we are also available after hours. We would of been happy to assist this guest if they called us.
"Quiet resort for all age groups"
Quality of house far exceeded our expectations - we were expecting a two bedroomed apartment and were given a three bedroomed house. Pleasantly quiet resort particularly at night. Wonderful wildlife on the lakes. Good facilities for families at the pool and playground. Downside was bad information such as being told in advance that we would be charged […] 100 dollars a day for cleaning and charged for pool heating when we didn't have one. We nearly cancelled at this point until we contacted Starmark and found this was misinformation. Also lack of information in the property itself, for instance we were not told about the extremely efficient daily rubbish collection and where to leave rubbish. We would have been pleased to know in advance that the water in the property is not drinkable. Despite all this it was a lovely place to stay. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for feedback. We are pleased to hear that you enjoyed your vacation and your condo. We do our best to put additional fees and taxes on our partners sites so each guest is aware of additional fees. Pool heat is not included in the rental price as this is an outside cost to the owners of our homes/condos. We provide one week prior to arrival the check in and check out details that advises the guest of trash pick up and the where it should be placed. This information is also displayed inside the unit. We are sorry that you didn't find the water drinkable however; this has never been a concern or issue for any guest. We ensure that we provide our guests with comfortable accommodations and that the surrounding are safe and secure.
"close to disney and resturauts"
Great size house for six adults to stay....little cold to use the pool but it was there and right out side the sliding door....close to disney but need a car...altogether a good alternative to a hotel, more space, washer and dryer, three bathrooms.....we had a really good time thereHotels.com 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback. We hope you vacation with us again.
"Starmark Vacation Home (Kissimmee, FL)"
Our vacation home had a stale smell, the bed were not very comfortable. The bedding was outdated. Not all the lights worked as they were burnt out or did not have a light bulb. The same lock box code is given to all guests. The rug in the living room was stained. After we returned home, we then received a call from Starmark vacation homes asking us […] how we stained the rug. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your comments. We apologize that you the beds were not comfortable. We provide our guests check in details and also our customer service information if a guest encounters any concerns or issues. Our homes are inspected prior to arrival to ensure that everything is clean and ready for our guests arrival. We do hope you allow us the opportunity to stay with us again.
"Worked great for eight people"
We were here for 10 nights...further than anticipated from the WDW parks, but not bad. Would be helpful to supply more hangers, and to know exact location earlier than 7 days before arrival. Also, with eight people, more towel racks would be useful. All in all, it worked out fine, though.Hotels.com 真实住客点评
"Very good condo"
Very good apartment in excellent conditions and with all we need to have a good stay, in our case we fased a problem to access our apartment the first nigt since the access code they gave us was wrong, however next day they resolved this situation. In general terms the apartment was great! And we are considering continue to use it in future vacatio […] ns 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback. We are happy to hear that you had a pleasant stay with us.
"Very comfortable place to spend a vacation"
It was very comfortable. It was like home away from home. The place was very clean and very well kept. I enjoyed my stay and will definetly be looking into booking again.Hotels.com 真实住客点评
"Starmark - not the most welcoming place to stay."
The house was the perfect size for our family of six. Unfortunately, most of the consumables you would expect to see were not sufficient. For our 11 night stay, there were 2 rolls of toilet paper, two dishwasher tablets, two garbage bags. There was no dish soap, dish cloths or kleenex provided. I would expect something like laundry detergent to be […] excluded, but all of the other items listed above were not sufficient. We purchased toilet paper, dish soap and dish cloths which were only partially used by the time we left. Also, during our stay, we produced enough recyclable waste, but there were no recycle bins available. Finally, the thermostat was set to 76 F and there was a note saying we would be charged if we changed the setting. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback. Our homes are self catering homes however; we do provide items to help get your started in your home. We provide check in details and information letting our guests know what is provided in the home. All of our homes have recycle bins we are sorry that you did not have any. We ask that our guests contact us if they have any concerns or questions so we can better assist them during their stay. The a/c units are set at a specific temperature. We ask that guests contact us if they would like the temperature lowered. Thank you again for your feedback.
First time in a villa and I got to say Starmark Villa's were perfect. Convenient to all parks, shopping and many more attractions that Orlando has to offer. The reason for 4 out of 5 for cleanliness was down to dirty crockery and cutlery left in dishwasher. Not really down to Starmark but the cleaning company they use. Will definitely be using Starmark […] again in the future. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your feedback. We apologize that you found dirty items in the unit. We provide our guests with a 24 hour customer service if a guest needs assistance or has any issues that need to be resolved. We hope you come back and see us again.
"They didn't tell the whole truth"
This is not the total price in the web site. When I came to the home they said if you didn't give us $129 for home cleaning we will not give the key. Why $129 it's tooo much for cleaning.Hotels.com 真实住客点评
Excellent! Every part of our stay was wonderful. Will book again.Hotels.com 真实住客点评
"Amazing place to stay!!!"
It was an amazing home to rent!!!!! If you want privacy look no more!! My family and I had a blast in our 5 day stay we enjoyed it soooooo much we are going back in DECEMBER!!Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your review.
"Best vacation stay ever!!!"
This was the best place I stayed ever! My wife and son stayed in a Silver home in a lovely private community. The house and landscaping were well kept. There was a pool in the back of the house enclosed in a large attached fence like net to keep the insects out. It was all fabulous. The house was very clean and spacious. Check in and check out instructions […] were very clear. I would highly recommend starmark vacation homes over a hotel or villa. Its nothing like having your privacy in a gorgeous home away from home. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 Thank you for your response and feedback. We are happy you enjoyed your vacation.
"Not Very Nice."
When we arrived at 1:00 am, we pulled up to a gated community, before we left for the trip my wife asked what happens after hours and they said someone will be on call, they most certainly are and will call back no more than 2 hrs from when you originally called only to tell you that you are in the wrong area(and we were not) When I finally spoke to […] someone on business hours I complained about not having the gate code and they said that they sent and updated itinerary which I was unaware we needed to wait by the computer, we arrived home today only to find our welcome package in the mail. The rugs were all stretched, the toilet leaked and when asked for a late check out it was not a problem for $50 extra dollars on top of the already $50 dollars they take from you as a processing fee, so be aware that you will be charged on top of what you already pay expedia. The staff seem nice they are quick to blame you for things and the phrase they use frequently is it is wear and tear of the house. The pool was a plus until you see an unfamiliar mexican messing around out back not knowing he is the pool cleaner, a little disturbing when you have children..I would dot my I's and cross my T's before booking with these folks ever again. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 We do apologize for the inconvenience that you have experienced. We would like to thank you for the feedback so we may better assist our guest. Guests are asked to contact us prior to arrival so our reservations staff may provide detailed check in instructions during registration. We do have evening on call staff to assist guest with emergency issues. Also all of our homes have private pools which are serviced on a regular schedule. We apologize if our service staff may have inconvenienced you during your stay. Our property management has taken your points to make sure that the home issues have been rectified and the service staff is aware when guest are in house. Thank you for your feedback and making the experience better for future guest!
I was pleasantly surprised! The room was just as the pictures showed it. Very clean. The guards at the gate were extremely helpful and always gave us a wave and a smile either when we were leaving or returning. Close enough to the parks (1/2 hour from door to gate) to go every day, but far enough away not to feel compelled to go. The pool was very pleasant. […] Warm enough to be comfortable but cool enough to be refreshing. I will definitely recommend this hotel to all my friends and family. 阅读更多信息Hotels.com 真实住客点评
I had problems with hot water showered with cold water for days. And when I called they told me that I was gona be charged for them to come out and inspect to see what the problem was with the hot water.Hotels.com 真实住客点评
Watch out for the cranes walking around lol. This was our first Walt Disney trip loved it.Hotels.com 真实住客点评
"Aching back! Matresses from a thrift store"
We rented a 4 bedroom home near kissimmee, Florida for a weekend at Disney from Starmark vacation homes. The house itself was fine but the mattresses were of used-thrift store quality. Unbelievable. Super thin, and so so unformfortable. I have stayed in pleanty of cost cutter cheap hotels in my younger years and yet never experienced this low a quality […] of bed. I wish I was being dramatic, but it was really that bad. We contacted Starmark's office and politely explained our problem and they sent out a person who told us that the quality of the homes, beds, furniture was up to the homes owner and they simply left without offering any resolution. Basically a big who cares! I strongly recommend against this company. We have stayed at many rental homes and town homes for vacation with Other vacation home rental companies and never had this problem. This is my first review I have ever given, I am only taking the time because I feel so ripped off. Our entire trip was effected due to no one getting any rest due to the horrible accomidations and a company with terrible customer service. 阅读更多信息Hotels.com 真实住客点评
"The condo is close to the theme parks."
Very convienence to all needs. The gated community is a plus for us.Hotels.com 真实住客点评
"easter with the family!!!"
Rented a 5 bdrm for the family. It felt like home away from home. Wished the check out time was a bit later but overall we had a grand time. The kids enjoyed the pool and us adults enjoyed not going more than 10 steps to take them to the pool. They keep asking me when we are going back.Hotels.com 真实住客点评
"starmark vacation homes"
House was beautiful however i got a surprise fee of $150 3 days before me stay for "cleaning " despite the fact that we had to leave the place spotless or get charged for it. Plus after spending the day at Universal Studios my family was really looking forward to relaxing in the hot tub and it was as cold as the pool. I even called and told the office […] about it and got know response. I would not recommend this place to a friend 阅读更多信息Hotels.com 真实住客点评
This house i was expecting to be in orlando or in celebration but it was only about 15 min away so it really wasnt a bad drive just a bit of traffic from disneyworld which is expected. We liked the house it was clean, nice quiet neighborhood, alarms on all doors so you know if you child opens the doors especially to the pool. The only downfall to this […] stay i woud say would be not being able to adjust the thermostat. They kept it on 74 so it was rather warm. I would stay at one of their homes again when we return. 阅读更多信息Hotels.com 真实住客点评
"Davenport Vacation Home"
Stayed in a Silver rated vacation home in Davenport. The neighborhood was quiet and secure, backed onto golf course. The pool area was clean and spacious. The home was spacious, well laid out but needed some upgrading on the furniture, it was well worn, and mattresses lumpy.The home included a dishwasher, but only one small packet of detergent for one […] cycle, one roll of toilet paper, for 6 people for 6 days. I knew I had to buy any food items, but did not realize I would have to provide my own toilet paper or dishwasher detergent.The bedspreads and bedskirts did not appear to be freshly cleaned, there were stains on them that were questionable as to the origin. Overall it was good.Location was a little far from the parks and restaurants that we visited. 阅读更多信息Hotels.com 真实住客点评
"1 week vacation at one of their condo's"
Our vacation was from Feb. 14 to Feb. 21, 2012. A three bedroom condo. We were very pleased with the condo. Clean, with everything in the kitchen that we needed. Reasonably priced. We enjoyed our stay and would recommend these condos. One suggestion for the owners. The small little bars of soap left in the bathrooms are somewhat of a joke for this level […] of accomodations. Please consider using something bigger than a 1"x 2" tiny bar. A small thing I know. But does stand out. 阅读更多信息Hotels.com 真实住客点评
The house was not what i was expecting. It was better. everything was well kept and clean. Very close to all parks and very easy to find when we arrived. recommend a solar blanket for the poolExpedia 真实住客点评
"STARMARK VACATION HOME"
The towels were very old and was not very clean. NOT A GOOD NEIGHBORHOOD FOR A VACATION HOME. HAVE NO TOILET PAPER OR PAPER TOWEL AND NO CLEANING ELEMENT IN THE KITCHEN. THERE WAS NO ONE IN THE PLACE TO CHECK IN, MORE THAN ONE HOUR WAIT FOR SOMEONE TO ANSWER THE PHONE.Hotels.com 真实住客点评
"Only one word is needed"
"Not good at all!"
This vacation home was sold as being in the Celebration area and as it turns out it was 15 miles away! The area was very far from everything, the neighborhood was not very nice, the house was large and well laid out but the furnishings were ugly, the bed linens where mismatched, ugly and look like they have been washed 1000 times before. Also, the bath […] linens where thinned by use and reuse, grungy and old. I DO NOT RECOMMEND!!! 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 we do apologize for the confusion. Our properties are located within various communities around a 15 mile area of the theme parks and our main reservations office is located in Celebration. We try our best to notify guest of this and we provide the information within the check in instructions during registration with our reservations staff. Each property is individually owned and furnished. We thank you for your feedback and will have our property management department review the property for the issues you have pointed out. This will assist us in making the product better for future guest!
"We will be back!"
We spent 6 nights in one of Starmark's gold homes. The home was clean, comfortable, and in a good location - 40 minutes to the airport, 30 minutes to the theme parks. I e-mailed the customer service with a few questions prior to us arriving - answers were very prompt. It was our first vacation in this area (Hampton Lakes), we arrived in the evening […] - would have been nice to have some info/location on - shopping - grocery, drug , department stores in the home. 阅读更多信息Expedia 真实住客点评
The whole neighborhood is vacation homes so we didnt have to worry about inconvincing anyone. Awsome prices for an amazing house. Very clean. Great views. Awsome all together!Hotels.com 真实住客点评
"Nice Villas, poor administration"
No front desk when arrive on Sunday. Aditional charge for maintenance, never clean or change towels.Expedia 真实住客点评
Starmark Vacation Homes 的回复 Our office is not a check in location. Within the listing found in the special check in instructions section that all guests must contact our office prior to arrival to register, receive check in instructions and pay for any additional fees that may apply directly to the property. We do not charge for maintenance services. The guest must be describing our cleaning fee which applies to all reservations that are less than 6 nights and varies based on the size of property. All properties are self catering and do not have housekeeping services available unless arranged prior to arrival at a cost. There is a washer and dryer in all of the homes in which the guest has use of to wash linens, towels and personal effects.
"Unpleasant stay, ruined our vacation."
As we arrived to the house, everyone decided to jump in the pool, only to find out the pool was very, very, dirty and slimy !! (problem #1). The next day the A.C BROKE, and we spent an 16 hours in a house that was 95degrees, still not even being able to jump in the disgusting pool to cool off! "On-Call" Costumer service did not have a technician to […] available and said there was no other home we could be transferred to. So, the NEXT day, comes the Air conditioner guy to repair the unit and 2 hours later the pool guy clean the very dirty pool, BUT he left halfway through the process and emptied the spa without letting us know ( i have children that could've easily fallen into that hole), he just left and never returned. To resume... The bathrooms had no hot water until DAY #3, Filthy pool, the pool heater was also broken, Hot tub was drained out, Broken A.C in 97 degree weather, TERRIBLE costumer service. We were not able to enjoy our stay, it was just so exhausting that it was one issue after the other, and no one to help. I DO NOT RECOMMEND STAYING HERE, THERE ARE MANY OTHER GOOD VACATION RENTALS, STAYING HERE WAS A BIG MISTAKE. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 We do apologize for the unforeseen issues that have occurred. The guest did report the pool and A.C. issues but very late into the evening which made it very difficult to rectify each issue immediately. The following morning the A.C. technician and the pool technician both arrived to fix the reported issues. The pool tech did drain the spa and leave the premises to purchase a new pool filter but was only gone for less than an hour. Once he returned the spa was filled and the pool was accessible. The guest did not report a hot water issue to the management so if the guest did encounter and issue we do apologize. Guest was compensated accordingly due to unforeseen issues experienced.
Best place to stayExpedia 真实住客点评
I made a reservation for a weekend. I arrived to the "hotel" with my entire family and I found out that the office was closed. The reception was over the phone and very unpolite: -- "My manager told me that you need to pay hundred and fourty four dollars of extra fees in order to give you the address of the house and the code for the keys" --. I indicated […] that I didn't know about those extra fees and they told me that I have no choice. Rooms were clean, but the beds and sofa didn't smell well and we had to deal with some allergies. Bring toilet paper. I won't go back to this place again. 阅读更多信息Expedia 真实住客点评
Starmark Vacation Homes 的回复 On our listing the special check in instructions direct the guest to contact us prior to arrival to register, get your property check in details and pay for any additional fees that may apply to the reservation such as a cleaning fee or property protection coverage. The office address listed is not a check in location. All properties are also self catering, which means housekeeping services are not provided during your stay unless arranged ahead of time and paid for in advance. Also all toiletries and personal hygiene items will need to be purchased and brought with you during your stay. We apologize for any inconvenience that may have occurred during your stay.
"check in experience"
We were sent an e-mail assuring us that our reservation was in order and that there was no need to call and confirm so we went to the stated address only to find out that the address given was the Starmark business office e. After a 20 minute wait a representative politely told us that there was another location which handled the check in process and […] that we would have been given that address when we called. I told her about the e-mail that we received and she seemed surprised. This was a bit inconvenienced as we had been travelling. For 10 hours and were tired. The property was very comfortable and enjoyable after we finally arrived and we definitely would recommend it to others. 阅读更多信息Hotels.com 真实住客点评
"WHAT A BARGAIN!"
I rated the cleanliness a 4 only because the master comforter needed to be laundered or replaced. If there is a spot that I can't identify, I'm creeped out. Other than that, the place was great. I had everything I needed to make a meal (even a cool salad wash/spin contraption), do laundry, etc. Our place even had a spa tub. LOVED IT!Hotels.com 真实住客点评
"Decent stay but had small issues w/ little resolve"
I rented this 4 bedrm/3 bath house for a week while on a trip to Orlando for a convention. The website listing is a bit off since the location of the house was actually in subdivision in Kissimmee and not Celebration FL as implied by the hotels.com listing. This is a minor problem but I had selected this location based on the close proximity to the […] convention we were attending. Upon arrival to the home, everything was nice but I didn't feel that this particular property should be listed as a Platinum property (didn't look anything like any pictures posted here). There were minor problem with the home such as no instuctions for internet connection or pool or jacuzzi operation and the home seemed to need some updating and small repairs. All the information availble in the home was for a company named USA Homes and not Starmark and it seemed as if this home was rented but not maintained fully by Starmark. Getting answers to simple questions seemed almost impossible since this is not a fully maintained/owned property by Starmark and they themselved would have to contact the property manager to find the answers to our questions. There was a leak under the kitchen sink in which someone placed a tupperware bowl under to catch the water. The water was disgusting and stunk because it drained from the garbage dispossal and needed to be emptied everytime dishes were washed. The house was fully furnished but mostly cheap and semi functional furniture with plenty of wear. The home also backed up to a water treatment facility that was surrounded by power lines and a 20ft fence, great for privacy but cell phone service was hard to come by. By the 4th night the internet connection went down and after several phone calls and 2 more nights I was told that there was nothing that could be done in the time left in my stay and this was a big problem for me considering I was visiting FL for a work convention and needed this connection especially with zero cell service. I was reimbursed $5 阅读更多信息Hotels.com 真实住客点评
本网站所包含的点评和评分是客户和提供者的主观意见，并不代表或反映 Hotels.com 的立场。对于因使用这些点评所导致的任何损害，Hotels.com 及提供点评内容的各方均不承担任何责任。
( - )