The problem is the air conditioning need to fix the air adjustment which is broken, the water heater is not properly working during the time of my stay.
It’s my 4th time staying there , I highly recommend
Mohe
Mohe,1 晚行程
已验证
8/10 非常棒
2023 年 3 月 12 日
good location
good location.. delicious food.. humba is great
Robert Crisencio C
Robert Crisencio C,1 晚行程
已验证
8/10 非常棒
2022 年 12 月 11 日
Great hotel.
Overall it’s a great hotel. Clean, friendly and efficient staff. It has spacious rooms and a real hot water bathtub. A rarity in the Philippines.
The only disappointment I had was the pool was closed for renovation. I wish had known that before booking and flying to Cebu. Otherwise it was a great hotel.
David
David,1 晚行程
已验证
8/10 非常棒
2022 年 10 月 27 日
The location is convenient. Thus, the hotel is busy.
Cleaning of the rooms need to be inspected regularly. Maybe a daily inspection by Housekeeping Manager room by room or spot check. The furniture and floor were dusty but maybe because there were renovations being done next room.
New towels/bath rugs needed.
Breakfast was great but maybe have more variety.
Otherwise, I will stay there again. Staff is very accommodating in all areas.
Good customer service.
Paz Divina Gracia
Paz Divina Gracia,3 晚行程
已验证
8/10 非常棒
2022 年 9 月 18 日
Descent hotel for a short stay. Staff was very nice
Sophia
Sophia,2 晚行程
已验证
8/10 非常棒
2020 年 3 月 1 日
The property is close to some shops and restaurants. Most of all close to a Catholic Church, a PLUS.
Mae
Mae,3 晚行程
已验证
8/10 非常棒
2020 年 2 月 8 日
Prime location. Excellent connectivity. Many dining options nearby. Many entertainment options nearby. Fairly nearer to airport.
真实旅客
3 晚行程
已验证
8/10 非常棒
2020 年 1 月 29 日
Nice room and staff. Ideal location. Relaxing and quiet. Clean room.
真实旅客
2 晚行程
已验证
2/10 较差
2020 年 1 月 26 日
The leaking pipe that made water pour out of the overhead light in the bathroom. Then my party was forced to switch rooms in the middle of the night and I was not compensated for our trouble at all. I was and am very disappointed in this hotel. I also still have video of the incident which I am considering posting online if I am not compensated in some way for my troubles.
真实旅客
4 晚行程
已验证
6/10 不错
2020 年 1 月 26 日
The hotel is already really worn on all sides... Price did not match hotel quality
Pekka
Pekka,1 晚行程
已验证
6/10 不错
2019 年 9 月 25 日
Stay elsewhere
Old hotel with old bedbugs
Martin
Martin,4 晚行程
已验证
2/10 较差
2019 年 8 月 13 日
No bell man when we arrived , not one person helped us with our luggage . We stay here often and this is the first time our stay did not include breakfast . Very disappointed
真实旅客
1 晚行程
已验证
4/10 一般
2019 年 5 月 5 日
None
Sorry but I will tell the bathroom is dirty
And also the swimming pool.
Stay is better and also stuff so friendly
edward
edward,4 晚行程
已验证
8/10 非常棒
2019 年 5 月 3 日
It was near to a place where I had a meeting and I had stayed there before some years ago .
真实旅客
1 晚行程
已验证
6/10 不错
2019 年 1 月 4 日
Potential
Bit of renovation going on so appreciate the distraction and challenge to the staff. Breakfast standard varied more selection would assist.
It is a good location
Mark
Mark,7 晚行程
已验证
2/10 较差
2018 年 9 月 20 日
We’ve stayed here multiple times when passing through Cebu we’ve always had a pleasant experience but this time was a complete disaster . Usually there always someone at the front door to greet you and help you with your bags , not this time ! The door could care less . Then there was the renovation going on which was loud and smelled like chemicals in the lobby . Suppose to have WiFi and when we got to the room no WiFi . We called the front like 10 times and 10 times they said they will retry it and call us back , no call no WiFi , the next day we realized only the 2nd fl had internet and we brought this to the front desk and they moved us from the 2nd to 4th , so obviously they knew the only floor that had internet was the 2nd fl but played games with us for a whole day and lied about it . The restaurant was closed and had the breakfast buffet in one of the function rooms on the 7 th floor , what a nightmare . The food was disgusting , all left overs from a previous banquet , no real breakfast food what so ever . We’ve been loyal guests of this hotel for 2 years and we’ll never be back .
Fin
Fin,2 晚行程
已验证
6/10 不错
2018 年 9 月 6 日
ms.M.E
It was indeed a great stay. Service was good very friendly. Maybe needs little update.
真实旅客
14 晚行程
已验证
2/10 较差
2018 年 8 月 16 日
最悪。二度と泊まらない!
kazuhide
kazuhide,2 晚行程
已验证
4/10 一般
2018 年 8 月 13 日
Overnight Stay
The beds are too soft. Towels are dirty. Hot water in shower not working. Aircon is okay. Window is appreciated.
真实旅客
1 晚行程
已验证
8/10 非常棒
2018 年 8 月 4 日
Improving
During the years we have used the Cebu Grand, we have seen improvements. Now breakfast was served on the 7th floor roof top, what was a good place to enjoy the views. Breakfast was alright, but still would like to have JUICE available instead of instant-powdered sweet stuff.
Room was large and comfortable, basic amenities and small complimentary bottles of water. Good bedding. Safe box installed and plenty of closet space.
Good service from the staff.