Comparing to other 5 starred western group hotel, they are more luxury but lack of traditional Japanese hospitality attitude, in New Otani, maintain very well of Japanese traditional manner, every staff's etiquette makes you feel you are their top vip, reminding you that you are in Japan rather than other countries.
I booked a room with king size bed for our family of 3 members (1 baby). The staff provided an extra bed and other things, e.g. towels, cup, toothbrush, etc, for my baby. And, the staff helped us to manage the baggages even we were not yet arrived their front door (about 25 meters far away from front door). We are so impressed by their service.
Spacious room with clean bathroom, the king size bed is comforatble, great location as many good shops and restauants are around, friendly staffs, rate is reasonable. We will definitely will stay again in this hotel for our next visit.