Hotels in Polem

"Clean room, staff were lovely, and the pool was great"

"Overall excellent experience. Would come back"

"Ok but not five star!"

"The property and surrounding grounds are beautiful. I would not stay there again though. We arrived quite late at night and were disappointed when we arrived at our room as the bed sheets were damp and the room was very underwhelming for a 5 star hotel. By this time it was too late and we were exhausted so spent the night sleeping with damp sheets. We were contacted by the “butler service” which was really just a generic WhatsApp and they take a long time to respond. However once we raised our concerns about this another member of staff took over and was much more helpful. Our biggest frustration was that the property is advertised as having 3 pools but we were told we weren’t allowed to use the adults only pool as it was for the most expensive rooms only. On the first day we were unable to get a lounger at the pool we were allowed to use. The experiences the hotel offers are eye wateringly expensive. There was a mix up which I take some responsibility for where I had booked a dining experience for my wife’s birthday under the impression it was £150 only to find out hours before that it was £1,500 and when I said I didn’t want to continue with it I was told I would have to pay 20% cancellation fee however no cancellation fee was ever mentioned in the booking of the experience. There was also no way the experience could ever be worth £1,500. The staff are very nice but there is a clear agenda to get as much money out of the guests as possible and everything has a price."

"Excellent service by the staff , very attentive . Clean rooms , great complimentary pilates & yoga "

"Nice resort with good rooms. Clean and comfortable with very large TV’s. Included breakfast was just ok. Not a great choice and what was offered was of ok quality. Staff were great, friendly and helpful. The site lacked sun beds, areas to sit around so you were forced to use outside facilities. An area of beach dedicated for this would have been perfect. "

"The rooms were musky. There was a lot of mosquitoes in the room, even after putting the mosquito repellent. Floors in the bathroom was sticky. My room key was misplaced and I was charged 300 for a new key. Never did I have to return the card key. On a brighter side, the staff was very courteous, when we had breakfast. "

"Let’s start with the positives, the rooms are big with a big balcony. There has clearly been some paint splashed over the walls recently. Sadly the overall result is a soulless room only experience. The place is trading on the more interesting Om Shanti at the beach but has none of the charm. the staff are as welcoming as prison guards. There are lots of places to stay nearby, this isn’t the worst place to stay if everything else is booked"

"Good resort. Restaurant was also good."