Hotels in El Quelite

"Room was upgraded at no charge had a amazing ocean view. Jacuzzi at the spa was disappointing as the water was cold... not 100 degrees as advertised. The spa prices were crazy expensive. The bar tenders and wait staff were amazing, very happy, very friendly. Front desk staff were not super friendly. Nexus tour booker Alex was amazing definitely recommend, even checked back to see how our excursion was and to say good bye and helped us to our airport shuttle."

"Although we weren’t there to cook, most items were available in the kitchenette. Pots, pans, plates and glasses. "

"Buen hotel, excelente tamaño de habitaciones, buen servicio, excelentes áreas comunes, solo le falta una renovada a las habitaciones. Pero en general el hotel en perfecto estado. "

"Una de las ventajas de quedarse en este hotel es la ubicación. La playa está muy tranquila, limpia, agradable, con muy poca gente. La alberca igual muy tranquila, limpia, con poca gente, y a buena temperatura, todo esto a pesar de que fue puente. El staff se portó muy bien, fueron muy atentos en todo momento, y nos apoyaron con todo lo que se necesitó. Gracias a todos! Mi único problema con el hotel es que las instalaciones necesitan una remodelación: la alberca tiene muchos mosaicos rotos, la pintura del hotel se ve decaída, las habitaciones tienen poca decoración y muebles viejos. Ningún baño tiene el aparatito de metal para sostener el papel de baño, y detalles menores de ese estilo. También mi papá reservó a través de hoteles.com para estar todos juntos en una boda, y el Hotel, Diamond Bay, nos canceló la reserva un día antes, esto porque se escogió la opción, en hoteles.com, de pagar al llegar, pero Diamond Bay tiene una política de que si la reserva no está pagada y se llena el hotel, te cancelan tu reserva para dársela a alguien más. Esto me pareció ridículo y una falta de atención al cliente ya que afectó todos los planes de viaje. Tuvieron que hospedar a mi papá en su otro hotel, Zafiro Hotel Beach, y tuvieron puras malas experiencias en ese otro hotel: el excusado no tenía taza, el a/c no funcionaba, el excusado no tenía agua, todo muy mal! Esa parte de su servicio nos quedó a deber muchísimo. Fuera de ahí, todo lo demás que mencioné, estuvo muy bien."

"Breakfast"

"We had a wonderful four week stay at Palmilla Sunscape in beautiful Mazatlan and would happily return. The condo itself was lovely and very functional, with all appliances in excellent working order. It truly felt like a home away from home. We especially appreciated that each bedroom had its own washroom, which made staying as a group so comfortable and convenient. The additional half washroom on the main floor was also very handy. The property manager we dealt with was absolutely amazing. Any small issues were rectified immediately, and he was incredibly responsive and helpful throughout our entire stay. It made such a difference knowing support was always just a message away. The location was excellent, with easy access to Farmacia Guadalajara, Kiosko, and several great restaurants nearby. The beach was just a five-minute walk away, which made daily strolls by the ocean effortless and enjoyable. There was also convenient bus access right across the street, making it easy to explore more of Mazatlán without needing a car. The condo complex is quiet, safe, and well maintained. The pool area is beautiful and a perfect place to relax and unwind. Overall, we couldn’t have asked for a better experience and would highly recommend Palmilla Sunscape to anyone visiting Mazatlán. "

"Our experience was not the best! First getting to access the property from the app was not easy. The link didn’t work. It took us about an hour to finally get it to work. The condo was nice but needs repairs, the beds and pillow were not comfortable, there were holes on walls and the main bed room AC started to leak with water. The staff were very nice and polite, unfortunately I cannot say that about the condo owners, some were rude. As far as the view of the ocean was great, easy access to the beach. Unfortunately I would not stay here again. "

"I liked it has 2 pools and was very quiet "

"The pool "