Hotels in Knoxville

"We have stayed at this property at least annually for last 14 years and this is the first time I have ever been this disappointed. First, I went to fill the bathtub and noticed the outside of the tub had long, black curly hair stuck to it. So I felt like the tub probably wasn't clean enough for a soak. I was a little surprised that the hotel says they are pet-friendly but then charged a $40 a night fee. I figured that was like a security deposit so I let it go. My husband and I were celebrating our 19th wedding anniversary so we had bought a special dog biscuit for our dog to eat when we had our special meal. My dog did get pink frosting on the duvet cover, but that would have easily washed out. If it would not then my dog would also be stained pink and he is not. So I was horrified when I received a call that we were being charged $100 for destroying linens. I still tried to resolve the situation by asking if they had laundered the linens and was told they were ruined. I suggested giving me the linens as if they were now unusable and I would be charged for them, at least I could see that the stains wouldn't come out and would have something for my money. The person calling refused; saying they had already been thrown out. This sounded like a lie as clearly they would have still been on the property as we had only left an hour prior. I will continue to rate this stay on every app I can find and will do a BBB report until I either get the ruined sheets or a refund of the $100"

"Building and rooms were very clean, breakfast was great, and staff was helpful. The only concern I had was the outside doors did not lock. The key cards at door were broken. I think they were in the process of fixing them."

"McKenna t breakfast was very kind and helpful."

"We had an issue with guests across the hall (child crying for over an hour- not their fault, it happens) so asked if we could switch rooms and the staff did so with zero problems. Appreciatedthe sugar free syrup for the waffles at breakfast. Room was clean. Overall a good stay."

"Room comfortable. More than enough linens."

"Friendly, courteous, helpful staff"

"Linens and bath towels were obviously old. Bed sheets and covers were old and the fitted sheet was all wrinkled and had some hair on it as if it wasn’t changed! Hair on shower floor! We managed for one night! Breakfast was very minimal but ok! "

"Very basic"

"Room was clean and quiet! They changed the towels daily and was very well kept rooms. Comfortable beds too."