Hotels in Otumba

"Staff I arrived very early to hotel with advance notice. I did not notice the reply to my request for early arrival. I spoke to on duty desk manager and asked if there was any way i could get into first available room . I waited and waited and waited and asked for a managers name after 3 hours waiting I was given a gentleman's name not on a business card but hand written note. After waiting another hour I came to front desk and was told that this was manager Cinthya Corona that was almost 5 hours of waiting at that point. I slept waiting in the pool area on lounge chair most of the time . I was finally given a room after almost 6 hours waiting. I have stayed at this location for many years and never had this experience ever. I'm platinum traveler on expedia and also member of fiesta rewards. I travel 2 times every month different locations. Not sure what can be done so this doesn't happen again."

"Rooms were very clean. Most staff members were very nice, there were just a couple of staff members that were a little rude. Overall it was a great stay. Restaurant needs to improve their menu. They were out of more than half of their menu items."

"Always the best place to stay while visiting Teotihuacan. This was my fourth time to take a sizogroup. Never disappointed. "

"Falta aire acondicionado"

"Staff were very rude. I will definitely not be staying here again! "

"nice staff, but not "

"Nice hotel if you have an early fligh"

"En general las instalaciones y la habitacion con jacuzzi 😈😈 muuuuuuuyy bien"

"Nice quaint hotel. The entrances are accessible from outside which might be a security concern for some."