Hotels in Madrid

"We booked a superior room specifically for the air conditioning, but unfortunately the room never cooled properly. We had experienced a similar issue during a previous stay but decided to give the hotel another chance because the food was good and the gym was adequate. Unfortunately, the issue persisted. We reported it the next morning, and although someone came to assist, it was not resolved. That evening, the temperature remained the same. We were eventually moved to another room late at night, which also had the same issue, and were then offered a different room at an additional charge. As a result, we were unable to sleep comfortably during our stay. We addressed this with staff multiple times, including at checkout, but no resolution was provided. Aside from the air conditioning issues and lack of resolution, the food was good and the gym was adequate, which we appreciated."

"The breakfast was good. Limited options, but fresh and included local food."

"We had a great stay at this hotel. The staff was friendly and helpful, the room was clean and comfortable, and the location was convenient. Overall, a pleasant experience. We would definitely recommend it!!!!"

"Clean, quiet rooms. Excellent breakfast "

"Poorrrrr quality food with room service just disgusting cold and probably thawed"

"The service was excellent, we couldn’t wait for the breakfast , but they made us a box to go breakfast, that I found very kind "

"Best value luxury hotel in Bogotá."

"Perfect "

"Great breakfast, with a lot of local Colombian breakfast options, with a lot of choice of dishes you don't normally see in other hotels. The room was very clean, staff friendly and helpful and in a very good location near parks, shopping and restaurants "