Hotels in West Gate

"Definitely a pleasant experience. Helpful staff as well."

"Heidi, a desk staff member made our stay, My daughter and myself, incomparable. She was refreshing, cordial and most helpful. May of the staff were but Heidi was exceptional. "

"Clean room and friendly staff. I would have appreciated an included shower rather than a half door. The coffee was cold and tasteless. "

"Staff was very friendly and helpful!"

"The building was clean and the staff was friendly "

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."

"Clean room, quiet, easy check-in and check out. "

"Satisfied "

"room was clean, staff were very helpful. Construction was on going so that was unexpected. Breakfast selections were average. "