Hotels in Highfield-Cascade

"Apparently a staff member called out for work. I'm assuming it was the person in charge who kept complaining to any employee within earshot about this person calling out. Offended she had blocked her call. This person obviously needed the day off for personal reasons and did not want to take your call harrassing her to come in anyway. And as a guest, I definitely didn't need to hear about the situation through my entire breakfast. Unprofessional."

"Don't waste your money staying here! We ended up at another hotel because of the lack of help and the horrible room. The toilet felt like the height of one in a pre-school and the climate control of the room was terrible. The bathroom was very small and not very friendly to use. The sound of the traffic was not good either. Could not reach any staff to discuss our concerns had to send an email to get answered 2 days later. Lock to main house door was supposed to be kept locked and was not. Hot tub was also out of order and was not told until the day before arrival. Again don't waste your time with these people, go somewhere else!"

"Room key kept malfunctioning. Had to get it reprogrammed three times. Fitness center equipment did not work."

"Hot breakfast was excellent…. The building is older and has a smell to the carpet… would benefit from a face lift "

"Stayed 2 nights --- NO HOUSEKEEPING or FRESH TOWELS FRONT DESK STAFF WAS MORE INTERESTED IN HIS CELL PHONE THAN CHECKING IN/OUT THE GUESTS!!!!!!!!!!"

"This hotel is not bad at all. It's pet friendly. The staff is nice and helpful. The place needs a little upgrading other than that it's a good place for kids to go."

"Pleasant staff. Clean rooms. Great breakfast. Walking distance to downtown attractions. Grateful that the Inn sold stamps for my postcards and mailed them out! Definitely going to rebook."

"The excellent caring staff. Clean well taken care of rooms! I will def stay there again. We travel a lot for my son’s surgical or medical needs in DC. This place took all the worries and stress away for the time we where there!!!!"

"The front desk employee Audrey was fantastic! She was helpful, kind, and assisted us with completing our stay. She helped us book another night and find places to eat around town. She is a gem and should be recognized for outstanding work ethic. "