Hotels in El Santuario

"Muy buen Hotel y muy satisfecho,"

"Nice modern room (small but efficient) in a quiet area with lots of restaurants within walking distance (loved Peking Patio). I took advantage of an on site yoga studio and we used the roof pool one afternoon. Can walk to the Pablado craziness or the train station in about 12 minutes…"

"Solid"

"The room was very nice, just what we asked for. I like that we had a balcony on a lower floor—the front reception staff, the breakfast staff, were all very attentive. A shout out to Andres, he was available to all our needs, brought ice to our room etc.. I like that the breakfast was made to order, and very tasty too. What I did not like - no quick walking access to restaurants, the only one available was a separate restaurant from the hotel, on the 5th floor. My husband cannot walk far. False info for the restaurant is not rooftop. It is located on the 5th floor with only one side access to views from closed windows. Very disappointing indeed! The hotel is pet friendly, however, the restaurant was not accommodating at all to my small, well-behaved service dog. I had to spend a lot of time persuading to let my service dog in. . It was a problem for us; however, the hotel itself was excellent. I mentioned my concern about the dog to the manager of the hotel, Santiago. He was very helpful to suggestions. Because of my service dog, and no other place to eat except the restaurant on the fifth floor. The drink prices are crazy, the same prices as in Canada, not expected for Colombia. For these reasons, I am not sure if I can stay there again. "

"Excelente ubicacion, habitaciones limpias y excelente atencion"

"The breakfast was a set menu however had many options . They offered courtesy fruits and breads prior to our food arriving which was a plus . The room was spacious , clean with any amenities you would want from snacks , to drinks alcoholic or not . The gym is probably hands down one of the best gyms in a hotel . The rooftop bar is also real nice . Lastly and not least , customer service was great . Will definitely come here and stay again . "

"Amazing customer service at the restaurant. The waitress was very nice, helpful, respectful and efficient. The best part of the hotel, definitely the restaurant. The front desk not too good; but the restaurant is outstanding!!!!"

"El personal del chek in eran bien imprudente tienen que tener más carisma con las persona"

"Todo el personal súper amable desde la recepción hasta los que te atienden en el desayuno. Luis y sus compañeros son bien amigables y serviciales. "