Hotels in Zona Hotelera

"Very clean property with amazing staff"

"This place is amazing, staff food and location, Griselda was the best very professional and friendly person, very attentive, but overall all the staff made is feel welcome, the food at both restaurants was delicious a bit pricey but worth it, the shrimp tacos were the best. Unfortunately it looks like the place is under renovations by the pool area so we weren’t able to really enjoy the pool but this place deserves a 5 stars and I can’t wait to be back l."

"Lovely place with delicious food and friendly staff. I recommend! Definitely a place to go back to. "

"Limited breakfast options but it was decent . It was cute but overall not super exciting . Didn’t really interact with the staff except for the receptionist for a few minutes and when we left we were asked for a tip. Not sure id go back "

" The entire experience at Ahau was amazing. The resort fully embodies the Tulum vibe. We splurged and enjoyed a 2nd floor King Suite with a beautiful beachfront view. The concierge team was immensely helpful in planning and booking excursions. The beach was fantastic aside from the seasonal sargassum. The restaurant food and service were great. Our waiter, Sergio, took great care of us and always greeted us with a warm welcome & smile. Lastly, the added bonus of free access to The Face of Tulum and Jungle Gym helped set this resort apart from all the others we saw while in Tulum. We highly recommend Ahau for couples or families seeking the full Tulum experience!"

"The restaurant on site is excellent. They close at 6, so mostly breakfast, lunch or early dinner. The beach bungalows are lovely and rustic. Try to get one with air conditioning. Not all have it. You’re right on the soft sand beach with jungle behind the hotel. Walking distance to other wonderful hotels for food/drinks. The staff could not be nicer. "

"Awesome! Loved every second of it "

"Staff are terrible they don’t apologise or try to fix things when they go wrong. I had no water for the last night or my stay and no compensation was given or even offered. An animal broke into my room at night and stole my food no sanitisation was offered. Staff are rude and not very welcoming aside from these very few who we were- they were the outliers and not the standard. Horrible experience but beautiful place. Save your money and book a reputable hotel. "

"Fantastic stay!"