Hotels in Phoenix

"Front staff lacks training in handling fire hazard/emergency situations. AC took long to get fixed after which sparks caused a fire that I extinguished and informed the reception staff to get this looked at asap but there was no real sense of danger/urgency on their behalf, which indicates I was purposely put in a defective room and wasted 3-4 hrs of my stay. Check in took long to get done. Overall a poor experience. "

"Excellent, kid friendly. Service generally excellent with exception of very inefficient pool drinks service and occasional very grumpy member of staff. "

"Quality of property did not match the price, the food was terrible, the WiFi was shoddy, and there were no blankets on the bed — only sheets — so we were cold all night. We came from Lux Le Morne, which was truly luxurious, and the difference in quality was stark. This is the second Riu I’ve stayed at and the first was similar, so I’m inferring that this is just the brand and will not try another one."

"Beautiful property and wonderful staff, but I felt nickled and dimed. Half board was advertised as including breakfast and dinner, but they still charged us for the bottle of water we ordered with dinner and it turned out that the buffet dinner was the only one included for free; the other 3 or 4 restaurants on the property were just “30% off.” "

"Very slow service. Poor management. "

"Just a wonderful resort. Our second trip here and it’s the best we’ve been to in Mauritius."

"The cleaning staff were amazing and friendly and the room was well maintained. There were not enough loungers at the pool, which meant you had to get to the pool by 9:00am to get a place. Bar service was slow at all the bars. The resort is very busy and great if you like the constant traffic and noise. The service is much better and faster if you have an all inclusive package but is very costly compared to other resorts. It doesn’t have the best beach and is difficult to snorkel. I would recommend you research resorts in depth before booking. This resort was just not a good fit for the purpose of our travel but it’s beautiful. We were asked if we were there for a special occasion ahead of time, and we told them we were there for our honeymoon, but we’re not sure why we were asked as nothing was done different from other guests."

"Luxury with a Heart We had an absolutely wonderful stay at SALT of Palmar. Everything, from the food to the accommodation was truly five-star, and the level of service consistently exceeded our expectations. All of the staff were exceptional and genuinely went above and beyond to ensure every guest had the best possible experience. One of the highlights of our trip was the privilege of visiting a local school for students with disabilities, supported by the hotel. The school caters to children as young as five through to young adults, and the work being done there is genuinely inspiring. The hotel’s support goes far beyond simple donations—they have helped furnish spaces such as a music room and contribute to practical life skills training, including making beds, setting cutlery, laundry, and more. Their fitness coach also visits regularly to support sporting activities. What stood out most was how modest the hotel is about these efforts—you wouldn’t know about this incredible work unless you spoke to the manager. It’s definitely worth asking about if you visit. There was absolutely no pressure to contribute, but like many schools, they are always in need of resources and equipment. If you are planning a stay, it may be worthwhile bringing along items such as stationery, toys, or other useful supplies. Monetary contributions are also welcomed, but entirely optional. Overall, this was an unforgettable experience,"

"When I landed, the shuttle was relatively easy to find, and I didn’t have to wait very long for it to turn up. The ride to the property was super quick, as it’s very conveniently located to MRU - around 5 minutes drive. Checkin was fast, and efficient and the lady at the front desk was lovely and seemed genuinely happy to be there. In my post flight haze, I forgot to take a note of her name. That being said, all the staff I interacted with were really nice people. The rooms are a decent size, and there was decent water pressure and plenty of hot water. The buffet breakfast was plentiful and delicious. There’s always a temptation to gorge oneself on the wide array of food provided but I restrained myself. I’d definitely stay there again should the need arise. "