瑞草 3 洞酒店预订

"Clean and tidy."

"完全冇諗過酒店寄存行李要用locker。要俾錢。另外職員外語普通。房間是衛生的。訂三人房，但原來第三張床是加床，比正常的細很多，床褥都好硬。"

"Good"

"第二次入住，依然服務態度非常好，7月去韓國還是入住這裡"

"有給早餐棒"

"Good location, good hotel"

"整理來說非常棒，就是地點太好、太熱鬧所以夜晚顯得有點吵，車子的喇叭聲很大，大樓的風切聲也很大聲。早餐部分選擇較少，但鬆餅很好吃，除此之外一切都很好。"

"Very good"

"I stayed for 3 nights. The first day I walk into the room, the hygiene is not good. There is dusty and stains all over the TV remote control, which is really dirty. Also, there are dusts on the bed sheet. I have to use wet napkin to wipe the bed all over before I use the bed. For the last night, I pressed on “do not disturb” button. But one of the hotel staff just dial my room telephone and ring the phone prolonged. I call back the reception desk and ask why the hotel ring the room telephone while the guest already press on the “do not disturb” button. And there is no emergency. The reception staff replied they didn’t make the call, it should be other department of the hotel staff to make call. And they cannot know which staff made this call. At last, the reason why a staff ring the room telephone is unknown, even after I check out. The answer is still unknown. But I am clearly being disturb by this unknown call without good and concrete reason. it is a total disturbance to guest. After check out, i invited a male staff at reception lobby to call a taxi to airport, since i cannot point out exactly location of terminal 1 in uber app. The male staff reacted in an ignore manner and replied that he need to do other works and have to go. Without asking another colleague to follow up. Not helpful staff, dusty bed/ remote control, and ring the phone to guest without urgent/ emergency. Bad experience "