马尔帕斯邦艾雷酒店预订

"I stayed at BLUESEA Piscis Hotel (a 3-star hotel) from June 2–5, 2025, in Room 601. At first, I was pleased with the service — especially from Maribel at the front desk, who was kind and gave us great restaurant recommendations. However, what followed was deeply disappointing. When we first entered the room, there was a strange unpleasant smell. We couldn’t tell where it came from, so we turned on the air conditioning to try and get rid of it. Later that night, after showering, we took a duvet from the wardrobe and were shocked to find it was damp and smelled like urine. It was extremely unhygienic. Since it was late and we didn’t know how to contact reception from the room, we left the duvet on the floor and went to bed. The next morning, we reported this to the lady at the front desk. She asked for our room number and said it would be handled, although she seemed distracted talking to a colleague at the same time, which didn’t give us much confidence. When we returned that evening, we found that the room had been “cleaned” — but the same soiled duvet had been placed back into the wardrobe, unfolded, and clearly not replaced. This was shocking. I brought both duvets to the reception myself. The male staff member on duty was not friendly and even asked me to take the urine-stained duvet back to my room. This level of service is completely unacceptable, even for a 3-star hotel. Cleanliness and basic hygiene are the most fundamental expectations in any hotel. This experien"