Hotels in Puerto Calero

"Mattresses were worn right down (compacted down to the springs). Futon used as a sofa was SO uncomfortable. Like sitting on marble. Inadequate kitchen items. Please try giving guests a heads-up as to when housekeeping staff will come in!! Desk staff, bar staff, maintenance staff were fabulous!!"

"This is a beautiful resort with excellent customer service. The grounds are immaculate, and our room was lovely. We were upgraded to an ocean view, which was amazing. We chose to do the bed and breakfast option, for we had to work during the week, and I am glad we did for this isn't really a "drink all day" vibe. We had access to the preferred breakfast restaurant and the lounge which we made great use of. The only thing lacking was energy. I have been to secrets resorts in Mexico and they were so much fun. This resort was quite snoozy for us (31, and 32). It was mostly couples 45+, so keep this in mind if you want to go all inclusive and have a more upbeat vibe with more activities. The music by the preferred pool was very quiet and mellow, and the preferred lounge was so quiet you could hear a pin drop - some music would be nice to make the lounge feel more welcoming. "

"Great hotel in a great location. Spotlessly clean, great breakfast options and lots of opportunity to lounge by the pool. Highly recommended"

"Rooms very really clean and the pool was heated which was lovely. Good choice of food at breakfast. Plenty of sunbeds to choose from and the rooftop area was a lovely addition. "

"Great hotel Excellent staff Wonderful prestige room Mostly dreadful a la carte food"

"Nice room, very friendly staff and everything ran smoothly"

"The hotel staff were very friendly and the spa in particular is well worth a visit. The rooms were fine and the pool area is nice in the sun. Drink options are quite varied with an upcharge for branded drinks which is expected on an all inclusive. The food was average, breakfast probably the best out of the 3 main meals. Food was quite badge and bland with not masses of choice but it was average. "

"Great location regarding beach and marina. Lovely hotel. Reception staff very good main bar staff were okay. The food is nice but very much the same each night "

"This is advertised as a 5 Star property. However, there were a number of disappointing issues: A number of the on site restaurants were closed, the Wi-Fi in the room stopped working half way through our holiday, the 'Fun Pub' was only open between 20:00 & Midnight and was closed completely on Wednesday & Friday. The squash court was closed and the two treadmills were in a poor state of repair."