Hotels in Puerto Carrillo

"Upon arrival, the front desk was disorganized and not customer service oriented. We were simply asked for a $200 security deposit with no explanation of hotel amenities—no Wi-Fi details, brochure, or map. The hotel appears poorly managed and understaffed, and some staff members do not speak English.When we were escorted to our room, we immediately noticed issues. The bar fridge was not stocked, and the floors were still dirty from previous guests. We had booked an ocean view room, but the view was extremely limited—this should honestly be labeled as a “partial ocean view,” as the advertising is misleading.While the resort itself is small, quiet, and the property is visually nice with beautiful sunsets, the room had serious cleanliness and maintenance problems. The towels were dirty, yellowed, ripped, and had makeup stains. The glasses had visible lipstick marks. The sliding door did not close properly, leaving a gap that allowed bugs inside. The blackout curtain initially didn’t work, and once fixed, we saw it was heavily stained and possibly moldy. Although we reported these issues right away, it was disappointing that the room had not been properly cleaned to begin with. We were also locked out of our room multiple times due to malfunctioning key cards (the door lock batteries had to be replaced). The safe didn’t work and required maintenance to reset it. Towels were not replaced daily, and the shower had low pressure with barely warm water. "

"Exc"

"The room was wonderful and bright. The staff did an amazing job at cleaning it and keeping it fresh. the entirety of the gilded iguana staff was kind and helpful. the breakfast was delicious and there was a variety of good eat options. the whole resort was well air conditioned and we never felt hot for a second while in our room. The kids club is amazing and the pool is pristine and the perfect temperature. and it is only a five minute walk away from a stunning beach. i definitely recommend the gilded iguana."

"Our stay at Hotel Amira was beyond expectations and exceptional. The location and the staff, especially the hotel manager, went above and beyond to make our stay more than comfortable. The location was great. Several choices of restaurants nearby and close to beaches. Having stayed at many places in Costa Rica I would highly recommend Hotel Amira as a great place to stay."

"Staff were super friendly and kind. Pool is big and awesome. Location is right in the heart of Guiones so not quiet but very convenient. Mati at the juice/coffee bar is super cool, a great surf instructor, and has great insight into the area. Expectations exceeded."

"Amazing sunsets. Great pool and hot tub. Yummy breakfast and dinners."

"Excellent stay"

"This was the best hotel we stayed at in all of Costa Rica! Absolutely gorgeous property, beautiful pool, clean rooms, the most comfortable beds, and wonderful made to order breakfast. Geraldine, the breakfast waitress is a delight! She's so funny and personable despite the language barrier. We traveled with our 3 year old and we were delighted to find toys and children's books in the lovely sitting area. Such a big help for parents! I'm so happy we stayed here!"

"Clean, friendly staff, comfortable but squeaky beds. "