Hotels in Caranzalem

"Lovely hotel with great staff. Abeer made us feel welcome. The servers at breakfast were utmost helpful, pleasant, accommodating and humble. During our stay there was a conference and even a wedding. There was some noise and the breakfast was hectic, nevertheless we absolutely loved our stay. The rooms were perfect. The beds were huge. And the pool was lovely. Unfortunately the foodservice at the pool takes very long. That could have been better, maybe the pool should get their own kitchen, that might help. My family and I loved our stay. Thank you all."

"Our second stay at this property, the personal remembered us from before and they looked after us. There are a lot of people to mention but highlighting some of those fantastic guys who looked after us where Miraz the chef who looked after all our culinary needs, Yogesh, mustafa and srijita looking after us at breakfast. Vijay and all at the pool area looking after us. All the cleaning staff were amazing. Had a great 11days at the property Krishna the manager was attentive to all our needs. Plus all the support staff were great. Will definitely visit again as location is perfect. "

"Beautiful resort with luxurious buildings to roam and relax in. Room was very clean, staff (especially Vijay from the resort centre) were exceptionally attentive. The pool was a good temperature, and there were multiple sections and seating areas. There's even a shopping area within the resort! Multiple restaurants with a different cuisine meant we didn't eat the same meal twice during our 2 day stay!"

"very nice staff and polite service by everyone. Thanks for making our stay comfortable and enjoyable. "

"The staff at the reception (Supriya, Dipti and Aman) were extremely hostile and did absolutely nothing for our early check-in request. Infact they did not give us the room at 2 pm also which was the promised time. This added to our troubles. The checkin was a nightmare especially because of rude unprofessional and hostile behaviour of Supriya Baghi. She should be fired immediately if you really want to save the Taj brand faith. The lazy staff even went to extent of asking us to leave and check in another hotel. This is Unacceptable. I will never ever stay at a Taj property again. "

"In the matter of cleanliness it is worst based on the standards really poor"

"Beach view from villa was obstructed. In general, the property was clean but looked dated,. The main pool area, in particular was kitschy and not commensurate with the star rating and per day charge (average of $700 per night). I had to ask for newspapers everyday and staff didn't ask if I wanted one delivered every morning . At dinner at one of the restaurants, cheese was added to our vegan pasta and another day, I had to remind the waiter 3 times to get me a beer. This last item is not something that can be controlled but there were too many families with unruly kids so if you are hoping for a quiet time, perhaps this is not the best option. "

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"Stay was amazing everything was fantastic specially breakfast was delicious with so many varieties of continental and indian. "