Hotels in Kawerau

"Ground level units. Parking right outside the room. Was offered an upgrade to a bigger room for an extra $5 so that was appreciated. In room spa pool. Comfy bed, soft pillows. Only complaint, some of the crockery and cutlery hadn't been washed properly."

"It surprised us in a good way"

"Loved our stay, room was in excellent condition, nice and clean, and staff was very friendly and helpful, would definitely stay again."

"Helpful staff. Accommodating with requests. Highly recommended"

"Great location, very roomy, everything we needed! Top notch place 👌 "

"On arrival, the reception staff were polite. However, our experience declined the following morning when we discovered there was no power on one side of the room, and the lights and power sockets were not working. We reported this issue to staff before heading out for the day. When we returned at around 9:20pm, our access cards were no longer working and we were unable to enter our room. There were no staff present at reception, so we followed the instructions provided and attempted to contact staff using the reception phone and the listed mobile number. Despite multiple attempts, no one responded. As we urgently needed access to our room for the night, we contacted customer support for assistance, which took considerable time. Meanwhile, we continued trying to reach the property. At around 10:00pm, someone finally answered, and a staff member arrived at approximately 10:20pm — over an hour after we first tried to get help. When we asked about the delay, we were told the call had only just been received and were questioned about whether we had followed the correct process. After waiting for such a long time, it was disappointing not to receive an apology. Overall, this was a very frustrating experience, and we would not choose to stay here again."

"Never had a room cleaned so well, such attention to detail, she was fantastic."

"Wish we knew about this place when the kids were younger! What a fabulous place. "

"Staff were great. Location is good for access to town etc but don’t be fooled by the photos on the listing as the cabins have literally no view … ours looked directly onto the back of another unit that was about 10 meters away and the large refurbishment building work ( noisy) going on on the main hotel building. "