Hotels in Irondequoit

"I was overcharged. I paid through the hotels app and then the facility charged my card again. When I contacted the facility I kept getting past over to the next shift with no resolution. Also I texted the facility and no response back. First room we were put in there was no electricity in the room. Second room I was moved to there was feces in the toilet. There were also mice in the lobby. I would not recommend staying here."

"Upon arrival, no toilet paper in the room. Check-in time scheduled but not allowed to until almost 5:00 PM"

"Elevators broke no hot tub listed but was broken ! View of the parking lot and it was during a really heart breaking time dso disappointed !! "

"Clean, spacious room with friendly staff. "

"Very nice rooms, great shower delicious warm cookies."

"Property is obviously older and there are attempts at maintenance however they are extremely poor. Hallway/Room had very musty odor, carpets were dark and had burns in places, could use a deep clean. Checked in late evening after 8 PM. Went to use shower only to find previous occupants, used soap bar in the shower. Microwave had food in it from last person and not cleaned. Also didn't notice till morning that there were dried stains on top of duvet cover. Had I not been beyond exhausted and needing to be up and back at work at 6am. I would have asked for a refund and arranged different accommodations. At check in the two women were discussing previous guest or a private convo. Neither provided information about breakfast hours or other amenities (nothing listed in room either). When asked which side of the hotel my room was on, explaining I like to park underneath it so I can see my car. Was told room would be on left side, but what they failed to mention is that there’s absolutely no parking on that side. Had to park in back at end of building, with no entrance or door access (key lock was taped over with duct tape) to get in. Had to walk all the way around to get back in and up to my room. I chose to not go to breakfeast in the morning and just leave and get to work."

"The lobby is nice, very inviting."

"Very friendly staff, even at 12:30am. Our bathroom was a very tiny toilet+tub room with the sink in the main bed area, was ok for us, but would be impossible to get ready if one of you was still sleeping. Nice sheets, very tall beds. The condition issues were all just maintenance, cleanliness was good. The toilet paper holder and toiletry holders were both broken. "

"The staff (Sera) was very helpful. EV chargers were available and working; they were only Level 2 and cost more than superchargers."