Hotels in Derby

"Everything worked great with our stay,"

"Arrived, at check-in. No one around. Went in cafe and back to check in. Knocked on the window. Staff less than welcoming. Said he was having a bad night. Bed and shower great. Night light, which doesn't turn off kept me up. Next morning went down for free breakfast, (breakfast sandwich), and coffee, (no decaf). It was 2 minutes after 9. Refused to serve me due to 2 minutes late. Made decaf in the room. Creamers were curdled and some dried. Bought coffee. Brought fruit for trip which I put in the fridge. Fruit froze. No way to turn down temp of the fridge. Left for our day activities and returned. No housekeeping. Only towel replacement. Got up next day and got breakfast sandwich. It was dry and had clearly been setting in the warmer. Coffee almost gone and cold. Ice machine broken. Came back to room later, no housekeeping. Husband complained and lady said she would make a note for housekeeping. Had to ask for creamer, coffee cups, wash rags, etc. Got up the next day, sure we would have housekeeping. Got back in the evening. No housekeeping. Complained to front desk. Lady apologetic, said she would notify supervisor. No follow-up from said supervisor. Went to lobby to get supplies. Lady was defensive and implied I was acting upset. Brought supplies. Questioned why I didn't just call down instead. Ask for tissue and she said, "that wasn't on the list", but did supply. Packing to leave in AM. Fridge item frozen solid. Hole in can. Garbage never emptied by staff over 4 nights."

"Really good"

"This was our 3rd stay and as always the staff was friendly and informative, the room was clean, our event was within walking distance"

"Our bedroom ceiling was wet and collapsed onto the unmade mattress in our room. Would not recommend staying here."

"Great property! Perfect for tournament goers. Always clean and consistent. Close to everything "

"The location next to the convention center was ideal. The restaurant was great. We never got room service for three nights and the bed was too hard for my liking. "

"One of the best hotels I’ve stayed in! All the staff is super friendly, good breakfast, & SUPER clean! Pool area was very clean as well! Shout out to Heather & Joann who went out of their way to make sure our stay was comfortable!"

"Always a top notch hotel with top notch service "