Hotels in Pennant

"It is very rare that I leave reviews for hotels, but after my experience at the Black Lion Hotel in Lampeter I felt I had to. I stayed for four nights from 16th February and returned the following week for another four nights. During both visits, I had no issues at all. On one occasion I came down for breakfast at 7:30am instead of 8:00am. The manager/chef made it clear breakfast would not be served until 8:00am which I fully accepted and simply waited without complaint. I then returned again on 22nd April for one night on arrival I was confronted by the same individual who immediately spoke to me in an aggressive and confrontational manner bringing up the previous breakfast situation and accusing me of being rude which is completely untrue. When I calmly tried to explain he became more hostile, telling me “you’re not my mate” and threatening to report me to Hotels.com and have me blacklisted. This was said in an intimidating and completely unprofessional way. This happened in front of others, including my colleague, which made it even more embarrassing and uncomfortable. Being spoken to like that without justification was completely unacceptable. It left me feeling uneasy for the rest of my stay which is not something I have ever experienced in over 25 years of staying in hotels. The behaviour I encountered was far below any reasonable standard of customer service, and I would expect much better from any hotel."

"Breakfast was tasty and freshly cooked . Service with a good morning and smile , room was clean and tidy and ideal . All staff very friendly . Ideal situation for town and walk along the beach . Only downside was shower , a bit dirty but then sharing it , probably doesn’t help much . But definitely would recommend the place "

"Nice spacious room, clean and comfortable. Good restaurant on property also. Staff were nice and helpful"

"Wonderful staff Beautiful full view of the ocean And the food was top notch "

"It’s okay just a regular Marston "

"Lovely hotel and facilities. Rooms are really clean. Beds are very comfortable. Lovely linen. Food at the harbourmaster is excellent as are the staff. Definitely plan to return soon."

"Large room, tiny bathroom, bed comfortable. Very noisy overnight due to the hum of an air conditioning unit although the rooms do not have air conditioning."

"There was limited evening meal choice when we stayed but it was still delicious, as was breakfast. The bedroom was a little too warm for our liking so we kept the window open, (frames need the mould removing though). All staff members were very friendly and helpful. Stairs to bedrooms/dining room/bar are a little steep so may not suit those with mobility issues. "

"Yes, all good & clean & tidy Beautiful views ! Staff very helpful indeed ( Carried our cases both times !"