Hotels in Serena

"Staff were excellent…friendly and attentive. Property could use electrical updates in the rooms as they use a lot of strips and older lamps, furnishing. Room was clean and spacious however."

"I was worried about the room having read many bad reviews about cleanliness and bugs. Luckily we had no issues, the room was clean and spacious. All but one front desk staff member seemed kind of indifferent and not very friendly. The main disappointment was the water park. The water was very cold save for the tiny toddler pool and the hot tub. The water slides were closed and the kids water tower did not have either slide working. It kind of felt like a bit of false advertising as about half the features of the waterpark weren’t functioning. Lastly we planned to shower off in the locker rooms prior to leaving and were met with more cold water there, literally the water was warm for like 2 minutes and then went cold. "

"Paid for the room through Expedia with affirm payments. Got charged the full price for the room on my debit card plus the $50 incidental. Talked to management. They said they would reverse the charge on my card for the room. Which they have. However, upon checkout, I got charged another $210 dollars for two night’s accommodation plus another $50 charge for something. Called on the way home after checkout. Supposed to reverse the $210 dollars. But taking over $500 out of someone’s account when they aren’t expecting it is not great. Not everyone has $500 laying around. "

"Clean room and kitchen. "

"The only reason I give a 3 star review is regarding amenities. The hot was out of use. The washer did not spin the water out of my clothes. (Small load). After 2 cycles of the dryer, my clothes were still very damp"

"Disappointed - room was rundown and the bathroom was not clean. There were dark marks on the wall that I am sure were not poo but looked like poo, the toilet handle was worn with missing paint/finish, and the entire floor pan of the shower was stained. The breakfast was good though!"

"Unfriendly person when we checked it. Did not sleep b/c the person above was practicing step-dancing or stomping on insects all night and all morning. Breakfast - what a joke. I could go on and on and on ... you get the point, save your money and sleep - yes sleep - elsewhere."

"Decent hotel for the price. The microwave didn’t work and unfortunately there was mold / mildew in the bathroom. Overall it was a good night sleep and a hot shower. Breakfast was alright :)"

"No hot water"