"原先預訂的是 standard room，但酒店在沒有任何事前通知的情況下，直接安排了 accessible room（無障礙房間）給我，入到房間發現與自己訂的不符，詢問前台後表示「沒有其他房間」為理由，不容許更換房型。由於當時已經很晚，只能無奈接受並住了一晚。
更令人疑惑的是，早餐時段系統甚至沒有顯示我的房間號碼，令我懷疑該房間是否本身適合作為出租房間使用，亦反映前台與早餐服務區之間的溝通和配合存在問題。
我欣賞酒店願意提供 accessible room 給有需要的人士，但在完全沒有通知客人的情況下，安排與原本預訂完全不同的房型，體驗非常差，也缺乏基本尊重。
此外，該 accessible room 的浴室積水問題非常嚴重。淋浴約五分鐘後，水已經幾乎流出浴室外。由於沒有乾濕分離設計，整個洗手間地面都濕透，非常容易滑倒，我自己也差點跌倒。這樣的設計不但不方便，我認為對真正有需要使用無障礙設施的人士而言，安全性也值得關注。
整體而言，這次住宿體驗令人十分失望。
I originally booked a standard room, but the hotel provided an accessible room instead without any prior notice or communication. Upon arrival, I requested a room change, but the front desk informed me that no other rooms were available and did not allow any replacement. As it was already late at night, I had no choice but to stay for the night.
What made the experience even more concerning was that during breakfast, my room number did not appear in the system at all, which made me question whether this room was actually intended to be rented out as a normal guest room. It also reflected poor coordination between the front desk and the breakfast service team.
I appreciate that the hotel provides accessible rooms for guests who genuinely need them. However, assigning one to another guest without any prior notification, especially when it differs from the booked room type, resulted in a very disappointing experience and showed a lack of basic communication and consideration.
In addition, the drainage issue in the bathroom was extremely poor"
